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[UPDATE] Physical Megapack Disc Replacement (PS4)


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**Update 5/5/2021** Unfortunately after three years of providing codes to original purchases of the game, we have run out of vouchers. If yours is an original purchase, your best next step is to contact the store you had purchased from and request a refund. Sorry for the inconvenience.

**Update 8/21/2019** Vouchers are available only to the original purchase of the game and does not apply to used copies or copies sold through third party sellers.

**Update 5/8/2019** After providing replacement discs for a full year, we will no longer be able to send out discs for affected cases. However, we are still committed to sending out voucher codes that can be redeemed digitally via PlayStation Store.

We are now ready to accept claims for PS4 Megapack replacements. 

Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.  

We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims. 

Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt. 

Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information

Once you have a voucher code:
For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform

For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim

If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com

Thank you.

Spoiler

 

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Aug 14th 

We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. . 

We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue.

Aug 7th
The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up. 

We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week. 

July 9th
We are still waiting on 505 and waiting for them to send us discs. 

June 6th
We've reached out to 505 again. 

We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given. 

So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable. 

I'll post more when I have more. 

Update 5/11/2018

We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs. 

Updated: 4/27/2018

On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked.

As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time.

The current status of the issue is as follows:

  • New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. 
  • When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail. 
  • Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions. 
  • New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us
  • ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased. 

We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.  

This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible.

Thanks everybody for your support and patience. We'll keep you updated. 

 

Previous updates

Spoiler


UPDATE: (4/26/2018)

We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together

To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new 

For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher). 

UPDATE: (4/26/2018)

We just got the vouchers moments ago. We are currently going to test the codes, verify that they are correct and begin the process of sending them out. 

We still don't know more information on the new discs or how the exchange process will work, but we are going to be sending out vouchers soon. 

As far as the discs are concerned, we're not quite sure how that will all work either, but 505 has assured us that they are working with retailers to have a plan in place. 

UPDATE: (4/24/2018)

Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information:

  • New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.
  • When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail. 
  • Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions. 

We will have more details when they become available including details on contacting us and what information we might need. 

Once again, thanks to everybody for their patience while we work this out.

Today we released the Megapack retail eddition to store shelves on Xbox One and PS4. 

YAY!

Except. Something happened, and it seems the disc for the PS4 version only contains Don't Starve Together, without the original Don't Starve and DLC. 

We don't know quite how this happened. We don't know exactly the extent of the issue, if it's all discs or just some; but we're talking to 505 Games to figure out exactly how this happened and what can be done to correct the issue.

So just hang tight. As soon as we know more, we will let you all know. 

We're very sorry for the inconvenience.  

 

.

 

 

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I'd like to know something a bit more concrete here.  I respect that mistakes happen but I've never known of something like this to happen.  Do you have a way to track who installed Don't Starve Together via a disc so that we can get the content that we paid for via DLC or is this going to be a big ordeal to get it?  I don't know if this is the case with all discs, but it is certainly the case with mine.  I don't mind just purchasing the game via the playstation store (although I prefer physical media and thats why I waited this long to play the game) but that means having to take the disc back to GameStop and hoping they don't give me a hard time returning an open, new game for a refund.  

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10 hours ago, Chris_M said:

I'd like to know something a bit more concrete here.  I respect that mistakes happen but I've never known of something like this to happen.  Do you have a way to track who installed Don't Starve Together via a disc so that we can get the content that we paid for via DLC or is this going to be a big ordeal to get it?  I don't know if this is the case with all discs, but it is certainly the case with mine.  I don't mind just purchasing the game via the playstation store (although I prefer physical media and thats why I waited this long to play the game) but that means having to take the disc back to GameStop and hoping they don't give me a hard time returning an open, new game for a refund.  

Yeah. We do too. And like you we had never heard of this happening before either. Unfortunately this was entirely out of our control so we have to wait to be given details. We just don't know yet.

Right now 505 is more concerned with fixing the situation than they are figuring out what happened and dealing with that part.

You'll know more when we know more.

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I see,
Well are going to be very upset if this will be a update to fix this issue as we here at N-Game Arts don't do
"DLC", "Updates", "Microtransactions" or "Redeem Codes" if it's not on the disc... it doesn't exist... and the collectors and viewers wish for us to stay true to this on the channel.

I'll have no choice but to give a bad score to the Physical copy as it is misleading and
false advertising.
I understand mistakes happen, but doing a quick hot fix is never the answer. (AKA) Updating it

Thank you for trying to help fix the issue.

sincerely, N-Game Arts~

Edited by N-Game Arts
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I don't know if it's connected, but I'm on Xbox and can't launch any version of the game. When I install, it installs Don't Starve Together, Don't Starve: Giant Edition, and Don't Starve: Shipwrecked Console Edition. 

 

"Together" times out when I try to launch. "Giant" gets me the error code 0x8b050069.

 

Is this related or a separate issue?   

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14 minutes ago, KittyS said:

I don't know if it's connected, but I'm on Xbox and can't launch any version of the game. When I install, it installs Don't Starve Together, Don't Starve: Giant Edition, and Don't Starve: Shipwrecked Console Edition. 

 

"Together" times out when I try to launch. "Giant" gets me the error code 0x8b050069.

 

Is this related or a separate issue?   

We're waiting on this info too. It's not technically related as the Xbox version has both DS and DST - but it appears something else went wrong. The digital version of the game doesn't have the issue so we're honestly not sure at this point. 

Unfortunately it's entirely out of our hands right now and there is nothing more I can really say until they let us know. 

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48 minutes ago, JoeW said:

We're waiting on this info too. It's not technically related as the Xbox version has both DS and DST - but it appears something else went wrong. The digital version of the game doesn't have the issue so we're honestly not sure at this point. 

Unfortunately it's entirely out of our hands right now and there is nothing more I can really say until they let us know. 

Understood, and thanks for the quick response. If there's any info that I can provide (what I did to troubleshoot, etc), I'm happy to. 

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12 hours ago, KittyS said:

I don't know if it's connected, but I'm on Xbox and can't launch any version of the game. When I install, it installs Don't Starve Together, Don't Starve: Giant Edition, and Don't Starve: Shipwrecked Console Edition. 

 

"Together" times out when I try to launch. "Giant" gets me the error code 0x8b050069.

 

Is this related or a separate issue?   

The Xbox issue was a misconfiguration issue on Microsofts side. This issue should be corrected now.

We're still waiting for more info about the PS4 version

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 You're right, I just retried and my problem has been fixed! Thank you. 

1 hour ago, JoeW said:

The Xbox issue was a misconfiguration issue on Microsofts side. This issue should be corrected now.

We're still waiting for more info about the PS4 version

 

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Hey everybody - just a brief update (original post has been edited to reflect this new information)

Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information:

  • New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.
  • When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail. 
  • Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions. 
  • We will have more details when they become available including details on contacting us and what information we might need. 

Once again, thanks to everybody for their patience while we work this out.

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My recommendation for use is to not use 505 for anything, essentially get out of any contract with them ASAP. They single-handedly almost destroyed the Payday franchise on consoles. I've warned people about The Walking Dead game coming out later this year by Overkill/Starbreeze, that if 505 is involved be ready for some sort of disappointment. I normally never hate on companies, but they've given me and a lot of other people reason too. This is just another feather in their cap.

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Can we get an estimate on when we will be able to get the codes so we can download the base game and DLC?  I'm sure DST is great but I don't have anyone to play with and was hoping to be able to spend some time with DS this weekend.

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14 hours ago, Chris_M said:

Can we get an estimate on when we will be able to get the codes so we can download the base game and DLC?  I'm sure DST is great but I don't have anyone to play with and was hoping to be able to spend some time with DS this weekend.

I don't - unfortunately. Literally everything we know about the situation is posted above. 

The moment I know more info I will let you all know. 

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Ok, if you don't know how long it will take to get the codes, while investigating the issue can you tell us how many of the PS4 discs were affected?  If I take my disc back to GameStop what are my chances of getting a disc that has the content?  I'm trying to figure out the fastest way possible of playing the game that I already payed for without having to pay for it again.

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