[UPDATED] Physical Megapack Disc Issues 04/16/2018We are now ready to accept claims for PS4 Megapack replacements. Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased. We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims. Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt. Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at firstname.lastname@example.org Thank you.
Since this policy can’t possibly cover every potential situation that may arise within our community, we’ll do our best to update this as needed. If you’re ever unsure about something, you can always ask a staff member! Also, you can simply apply some common sense to these “golden rules” that pretty much cover everything in our policy.
- Have fun!
- Be respectful.
- Don’t be a jerk.
Stay on topic.
If violations of our Community Standards Policy are brought to our attention, we will investigate them on a case by case basis. The level of action taken against accounts found in violation of this policy will be at the sole discretion of Klei Entertainment staff and based on the severity of the occurrence, as well as history of the account(s) in question.
Failure to comply with community standards policies will make us very sad on the inside, but also may result in the suspension or termination of various game privileges up to or including the closure of the game account(s) in question. Read onward to prevent us from being stricken with deep sadness and getting your account smacked with a ban hammer.
Language: Users are expected to communicate in English while using our services and support. Services include things like our websites, social media pages, support systems, blogs and forums. We’re an English based company, and as much as we’d love to help you in Swahili, Klingon or some other language, we work best in English. In the event that additional language services are deemed appropriate, these services will be made available when Klei Entertainment has the ability to offer support in these languages.
Obscenity: Foul language is not permitted in the Klei Entertainment Community or related services. Excessive use of foul language is not permitted and will be treated as a disruption to other players. This includes public and private discussion as well as user names or any other communication within community services controlled by Klei Entertainment. This also includes in-game player names, chats, and forums.
Disruption: Behavior that is deemed inflammatory, abusive or racist language (in any language), or discussions intended to disrupt players either individually or as a group (i.e. trolling) will not be permitted. This also includes all actions intended to harass, annoy or disrupt the enjoyment of other players.
Content: Content deemed to be not productive to conversations or relating to Klei Entertainment products, services or interests may be removed at the sole discretion of Klei Entertainment staff and moderators with or without notice.Posts on Klei Entertainment forums are to stay on topic and should contribute to the overall conversation. Posts made in off-topic areas also need contribute to the general conversation of the topic presented in the thread. Threads in the off-topic forum that spiral out of control will be closed. Open conversation threads are permitted in the off-topic forum, but may be closed if the crazy train jumps the tracks. "I'm quitting" threads are generally considered inflammatory and while the original post will be considered as feedback, the thread is generally not considered constructive.
Alternate Accounts: Alternate accounts are discouraged. Users found utilizing alternate accounts for any reason such as to disrupt or persuade opinions of others may have their accounts removed.
Threats: Players are expected to not threaten others in any form. All threats of physical harm inside or outside of Klei Entertainment controlled services, real or inferred, will be treated as such and reported to the authorities as per internal policies of Klei Entertainment.
Harassment: Harassment is defined as any repeated action by one player or a group of players intended to routinely disrupt the experience of the game or services for others. Harassment can be defined many ways, and is not necessarily limited to the type of language used, but the intent. Repeatedly targeting a specific player with harassment can lead to more severe action taken.
Intolerance: Language, discussion or activity relating to intolerance of any kind is not permitted. This includes but is not limited to sexual orientation, religion, race, gender or other groups of individuals.
Legal: You may not violate any local, state, provincial, national or international laws or regulations. Any violation of the law will be reported to the appropriate authorities as directed by internal Klei Entertainment policy.
Out of network communication: Klei Entertainment is not responsible for communication between players outside of services under their control. If you choose to communicate with another player outside of our services, you do so at your own risk.
Hacking: Don’t do it. This includes games, server, clients, accounts and community services. This topic is covered in greater detail within our Terms of Service, but this should be pretty self explanatory.
Exploitation: You may not exploit bugs within any game systems or community pages for your own benefit or for the benefit of any other individual. If a bug is found please report the issue in the appropriate support forum!
Impersonation: You may not falsely represent yourself as any other player or as a representative of Klei Entertainment, Facebook, Google, Twitter or any other service or organization while using community services controlled by Klei Entertainment.
Staff: You are expected to follow direction of Klei Entertainment staff while participating in the community or while using services controlled by them. This includes, but is not limited to forums social media pages (such as Facebook pages) maintained by Klei Entertainment. Staff will moderate the content of each of its services as outlined by Community Standards Policies.
Advertising: Advertising is not permitted within Klei Entertainment's forums or other related services. This includes the promotion of websites, games or any other product or service.
Fraud: You will not provide false information to Klei Entertainment staff with the intention of benefiting from the result. This includes fabricating an issue in the hope of gaining items, experience points or in game currency. You must also not provide false information against another player in order to harm their account status. Basically, don’t lie about stuff
Bypassing Disciplinary Action: Creating multiple accounts or any other activity intended to circumvent security or staff disciplinary actions is cause for account termination.
Enforcement: Klei Entertainment will make all reasonable efforts to ensure community standards information is made readily available to users of their services. The user is expected to follow and be aware of the Community Standards Policies at all times. Ignorance of the above policies will not be considered excusable defense for violation.
Etiquette: General Guidelines
Stay on topic: Try to keep discussions and conversations on the subject at hand. If you feel that a conversation or thread has slid off-topic, feel free to start a new thread. Try to keep away from conversations about a topic being off-topic.
Communicate your message clearly: Using language, grammar, and tone that’s easily understood by others will help avoid simple misunderstandings and generally help with productive conversation.
Keep it clean: Humour and jokes are essential to making connections with the community; just make sure that your jokes are inoffensive and isn't directed towards someone else. Also if you’re writing fan-fiction, keep it PG-13, there are younger folk in the audience.
Be constructive and don't make it personal: You’re certainly allowed to disagree with one another, in fact, we encourage debates. However disagreements get out of hand when personal attacks, profanity, or threats are thrown around. Keep the dialogue positive instead of letting it deteriorate into personal insults. Keep criticisms constructive and polite.
Keep arguments and personal issues private: If you’re that angry about something someone said, take a break away from the forums. If you still feel that it’s necessary to argue with someone, please do privately. Public arguments only cause hostility, distress, or discomfort for other community members.
Report infractions or questionable contents in the forums: it helps us keep the forums clean and keep a positive atmosphere for our community. Let us know if you have an issue with a community member or content.
When you can, help out newcomers: The Klei community has always been great at accepting and helping out new members. Let’s do our best to keep it this way.
Use the search function: Before posting a new thread, search the forum because your question or issue may have already been discussed or covered in a previous thread.
Give feedback: If someone gives you advice or helps you with an issue, let them know that they've helped and make an effort to help others if you can answer their questions too.
Take the high road: Trolls are people who will post negative or rude comments to get a rise out of the community. Ignoring these trolls simply stops their efforts to get attention for themselves.
Take responsibility for what you post: If you wrote something that may have offended another, take responsibility, listen to their reasoning and work together to find common ground.