• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

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Community Standards Policy Welcome to the Klei Entertainment community! Before you jump into any discussions, we encourage you to read the Community Standards Policy below. This easy to read overview will help you get started on the right foot. Your feedback and comments help us make better games, so please take a moment to familiarize yourself with our Community Standards Policy which outlines the basics of what’s expected of you, and the others, within our community. Think of it as a companion guide to our Terms of Service and Privacy Policy.
Since this policy can’t possibly cover every potential situation that may arise within our community, we’ll do our best to update this as needed. If you’re ever unsure about something, you can always ask a staff member! Also, you can simply apply some common sense to these “golden rules” that pretty much cover everything in our policy.

  1. Have fun!
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  3. Don’t be a jerk.
  4. Stay on topic.

    If violations of our Community Standards Policy are brought to our attention, we will investigate them on a case by case basis. The level of action taken against accounts found in violation of this policy will be at the sole discretion of Klei Entertainment staff and based on the severity of the occurrence, as well as history of the account(s) in question.

    Failure to comply with community standards policies will make us very sad on the inside, but also may result in the suspension or termination of various game privileges up to or including the closure of the game account(s) in question. Read onward to prevent us from being stricken with deep sadness and getting your account smacked with a ban hammer.

    Language: Users are expected to communicate in English while using our services and support. Services include things like our websites, social media pages, support systems, blogs and forums. We’re an English based company, and as much as we’d love to help you in Swahili, Klingon or some other language, we work best in English. In the event that additional language services are deemed appropriate, these services will be made available when Klei Entertainment has the ability to offer support in these languages.

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    Fraud: You will not provide false information to Klei Entertainment staff with the intention of benefiting from the result. This includes fabricating an issue in the hope of gaining items, experience points or in game currency. You must also not provide false information against another player in order to harm their account status. Basically, don’t lie about stuff

    Bypassing Disciplinary Action: Creating multiple accounts or any other activity intended to circumvent security or staff disciplinary actions is cause for account termination.

    Enforcement: Klei Entertainment will make all reasonable efforts to ensure community standards information is made readily available to users of their services. The user is expected to follow and be aware of the Community Standards Policies at all times. Ignorance of the above policies will not be considered excusable defense for violation.
    Note: The above guidelines are a Customer Service Policy and is in addition to the Code of Conduct as described in our complete Terms of Service. Sections in the above summary that describe user privacy and usage of personal information are meant as easy reference supplements to our full Privacy Policy.


    Etiquette: General Guidelines

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    Take responsibility for what you post: If you wrote something that may have offended another, take responsibility, listen to their reasoning and work together to find common ground.