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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

JoeW

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  1. Another follow-up. We reached out to 505 for more information on how they are handling the EU discs, but we have not heard back from them. Unfortunately we can only replace discs for North America because those are the only discs we have as per their agreement. I can confirm that they are receiving the claims but as far as what they are doing about it, I don't know. I will followup with more info when I get it.
  2. Please keep posts on topic and refrain from personal attacks. Thank you.
  3. The North American discs are processed and shipped generally within 2 hours. I don't know how long it's taking 505 to process theirs or if they have even shipped any at all. I will ask, but getting answers from them has proven difficult.
  4. They are shipping through USPS, you should have got a tracking number with your order. If you want to PM me your order info I can check. But they are usually processed and shipped within an hour or two after submission. EDIT: I think I found your order and it's showing as delivered now.
  5. The paid skins have to go through Cert separately so they will be available once approved. We decided not to hold the release of The Gorge just to wait on the skins being available for purchase.
  6. This is in reference to: Yeah, I will see what we can do about that. We have never done this and I doubt we ever plan too, but lawyers like to have this because it covers us if we ever needed to in the future. At the least I can tell you that if we were to ever start doing something like this we would let everybody know specifically that it was being done and why. But Oxygen Not Included is not the type of game where I could see it would ever be needed.
  7. We are now ready to accept claims for PS4 Megapack replacements. Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased. We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims. Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt. Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code: For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.
  8. disable others formatting?

    There is no ability to remove formatting for posts that aren't your own. If you see something that is especially obnoxious to the point that it is disruptive, just report the post and we'll either hide it or remove the formatting. I have never seen that ability on another forum, if you know of one.. please send it my way so I can check it out. Thanks
  9. Update - We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. . We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue.
  10. Follow the instructions in the post above yours and we can help you out: They are in stores now. Just don't buy from Target and you should be fine.
  11. Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America. North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code. SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon. We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.
  12. Hey Everybody, We are finally ready to get Home Sea Home out to everybody who doesn't have it. We're pushing through cert for console right now so as long as nothing unexpected pops up we're hoping to get that out to PS4 and Xbox One next week and mobile will follow shortly thereafter. The Home Sea Home update includes a ton of content and bug fixes that so many of you have been patiently waiting for including the most recent bug fixes that have come since it's initial release. World Crocodogs. Will hound you at land and sea. Ballphin followers and the Ballphin Den. Roe. New food item. Stocks the fish farm. Cormorants. New sea bird. Source of Roe. Tar Slick. Pools of crude oil bubbling on the surface of the water. Tar. New resource. 3 new variety of tropical fish. Rainbow Jellyfish. Coral Nubbin. Replant coral after it's mined. Ox will produce offspring. New Craftables Buoyant Chiminea and Sea Lab . Make your base at sea. Sea Yard. Keeps your ship repaired on the water. Tar Extractor. Gets Tar from Tar Slick. Tar Suit. Temporary protection from wetness. Tar patch. A sticky situation. Oil Lamp. Quick lightsource for land and sea. Fish Farms. Grow food on the water. Encrusted Boat. Quackering Ram. New craftable for the Quacken Beak. Sea wall. Water craftable wall. Blocks waves. Tropical Bouillabaisse. New recipe with new tropical fish. Caviar. New recipe with Roe Bug Fixes Fixed a but that caused an occasional crash when loading minions. Fixed a bug where crafted items would come out wet. Coral reef’s grow time reloads properly now. Growables can now advance multiple states when off screen instead of one maximum. The player won’t pop about when planting elephant cacti now, so they can’t sometimes get stuck between them. Some trawlnets shouldn’t remain forever now. The surfboard won’t kick off flotsam while in the player’s inventory. Fixed a freeze at the key binding screen. Fix for an animation bug on plantables being picked while windy. Fat Packim will revert back to regular Packim properly now. Flup spawner won’t block building placement now. Fixed a missing texture for Snakeskin rug turf on the minimap Fixed a duplication bug when using the orange amulet. Fixed Iron Wind missing animation. Fixed Dumbrella color bug. Fixed a rare crash with the telescope Lobsters won’t burn underwater. Added tool for uploading save files for troubleshooting bugged saves (XB1). Additional Bug Fixes Hackable plants don’t go from withered to full when fertilized now. Explosives will only “work” something if that thing can be worked (whale carcasses won’t be advanced a stage by an explosion until they are in their workable stage). Obsidian spears, poison spears and sleep darts don’t trigger Elephant Cactus rebound damage now. Hounds in a SW enabled ROG world won’t spawn in the water now Water Crocodogs now spawn during flood season (which allows them to use their water shake effect) Fixed a error where season would sometimes be wrong when exiting from the Caves or Volcano Fixed a crash when going through fog on Shipwrecked Fixed a missing book animation in Vanilla Don't Starve
  13. Hey everybody. Quick update The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up. We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.
  14. I just want to make something super clear. I am not suggesting this is not something that could change or that we will or won't do anything related to it. I am simply trying to make clear here that we are aware that public games aren't ideal for a lot of people and why there isn't as many pub servers as one might think there would be.