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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

JoeW

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  1. We're rolling back to a previous release. Should resolve the issue while we investigate what caused it.
  2. We're rolling back to a previous release. Should resolve the issue while we investigate what caused it.
  3. [Game Update] - 269380

    We're rolling back to a previous release. Should resolve the issue while we investigate what caused it.
  4. Hey - We're looking into the issue. Please do not attempt to fix or change anything, let us figure out what happened and see if it can be corrected. But if you change things we may not be able to correct what you did. Hang tight please.
  5. Kind of - like ONI it will be available for purchase for a little while before we go into early access, for those who want to play while we are working away at things. But it won't be confusing and hard to find like ONI was, we should have that resolved this time.
  6. Hey Everybody, The Second phase of Hot Lava closed beta is now closed. Thanks again to everybody who participated. We got a lot of great gameplay feedback and information that is going to help us going forward. So now we get ready for phase 3! Tuesday June 5th will begin Phase 3 of closed beta. All previous participants will once again be granted access to the game and we will add an additional 2k participants and we will continue to add more player until the conclusion of closed beta. We expect Phase 3 to be the last closed beta phase. We have decided to continue the closed beta registration until 5/22 - so if you haven't signed up, now is the time to do so. Please note that this schedule is subject to change and we will make announcement as we get closer to confirm the time and date of phase 3 launch. We'll have more details about phase 3 and the conclusion of closed beta shortly before June 5th. Thanks to everybody for all your support and encouragement, it really means a lot to us. See you on June 5th!
  7. We have decided to extend beta registration until 5/22. If you have not been selected yet and still want your chance to play, do so now as we are adding people first come first served. Head on over to https://beta.playhotlava.com and join us!
  8. 267603

    Hey Everybody We are sending the next 3000 invites out. Those selected will now find Hot Lava in their steam Inventory. The test will run from today until next Tuesday on May 15th at which time the game will no longer be available to play until the next test period. Since the last testing period, the team has been hard at work on making adjustments to the game in response to the feedback we received. The main concern we wanted to address based on tester feedback was that we wanted to give players a chance to rest a bit between levels while giving players better tools to socialize or practice routes and strategies in a more relaxed environment. Of course, we also added a bunch of quality of life improvements and bug fixes as well. A lot of them. Those patch notes will come tomorrow. Once again, a special thanks to everybody who submitted bug reports and feedback in the last phase. Don't worry. More levels are coming, but right now our focus was to improve upon the experience, rather than adding additional content. We've been hard at work on upcoming levels - so we have that to look forward to after Phase 2. Tuesday May 8th will begin Phase 2 of closed beta. All previous participants will once again be granted access to the game and we will add an additional 3k participants. This phase will close on May 15th. Beta registration will close on May 11th - At that time no further registrations will be accepted. We intend to let in all players before we reach early-access so don't miss your chance! If you have friends or are part of a community that would be interested, now is the time to let them know about Hot Lava. If you did not confirm your registration for Hot Lava Beta, please visit https://beta.playhotlava.com before May 11th. If you are not selected for this phase during Phase 2, don't worry. There will be more to come. We will release more information about plans for future tests after phase 2. For those of you who have not been invited yet, hang in there you will get your turn as well. Major features Added “lava free” overworld - the floor is NOT lava XRAY effect on checkpoints Progress bar added to UI made the wall jumps look better Fixes to toxic area gameplay and lighting Improved controller support (Prevent conflicts with mouse, Configurable gamepad deadzone, Better gamepad support in menus) Bug fixes and polish to most existing courses in school and tutorial Added new surf course to Mastery Gym (surf name may change) Detailed Patch Notes Lava free overworld added XRAY shader added to checkpoints to better guide the player Progress bar added to UI Wall jumps converted to use deferred decal system Improved controller support. Prevent conflicts with mouse, Configurable gamepad deadzone, Better gamepad support in menus. Tweaked award pin and comic placement based on feedback Additional death announcement types added. Heat/Fan/Crusher. Increased the impact of objects and bobbles on the lava sim Overworld collectable challenge added Fixed Steam authentication Add option to disable gamepad (fix “mouse look constantly moving upwards” bug) Made things, like, easily 25% shinier Player pooling optimization to reduce hiccups while playing Tutorial content brought into line with level gameplay Various tweaks and fixes in school based on phase 1 feedback and reports Surf Mastery added to Mastery Gym Decals are now oriented to the normal of the surface they are applied to New level select UI Improved performance on lower quality settings Added level portals to the overworld Added progress gates to the overworld Wall Jumps now prevents rotation of characters momentum during the ride allowing you to look away from the portal and aim your next jump Report Bug now embeds an image Added a small 0.2s delay on accepting player input when the screen is fading from black Fixed a number of areas where players could get stuck Fixed bad collision in wind tunnels causing players to incorrectly die when rubbing against the wall Reset leaderboard results
  9. Hey Everybody We are sending the next 3000 invites out. Those selected will now find Hot Lava in their steam Inventory. The test will run from today until next Tuesday on May 15th at which time the game will no longer be available to play until the next test period. Since the last testing period, the team has been hard at work on making adjustments to the game in response to the feedback we received. The main concern we wanted to address based on tester feedback was that we wanted to give players a chance to rest a bit between levels while giving players better tools to socialize or practice routes and strategies in a more relaxed environment. Of course, we also added a bunch of quality of life improvements and bug fixes as well. A lot of them. Those patch notes will come tomorrow. Once again, a special thanks to everybody who submitted bug reports and feedback in the last phase. Don't worry. More levels are coming, but right now our focus was to improve upon the experience, rather than adding additional content. We've been hard at work on upcoming levels - so we have that to look forward to after Phase 2. Tuesday May 8th will begin Phase 2 of closed beta. All previous participants will once again be granted access to the game and we will add an additional 3k participants. This phase will close on May 15th. Beta registration will close on May 22nd (extended!)- At that time no further registrations will be accepted. We intend to let in all players before we reach early-access so don't miss your chance! If you have friends or are part of a community that would be interested, now is the time to let them know about Hot Lava. If you did not confirm your registration for Hot Lava Beta, please visit https://beta.playhotlava.com before May 22nd (extended!). If you are not selected for this phase during Phase 2, don't worry. There will be more to come. We will release more information about plans for future tests after phase 2. For those of you who have not been invited yet, hang in there you will get your turn as well. Major features Added “lava free” overworld - the floor is NOT lava XRAY effect on checkpoints Progress bar added to UI made the wall jumps look better Fixes to toxic area gameplay and lighting Improved controller support (Prevent conflicts with mouse, Configurable gamepad deadzone, Better gamepad support in menus) Bug fixes and polish to most existing courses in school and tutorial Added new surf course to Mastery Gym (surf name may change) Detailed Patch Notes Lava free overworld added XRAY shader added to checkpoints to better guide the player Progress bar added to UI Wall jumps converted to use deferred decal system Improved controller support. Prevent conflicts with mouse, Configurable gamepad deadzone, Better gamepad support in menus. Tweaked award pin and comic placement based on feedback Additional death announcement types added. Heat/Fan/Crusher. Increased the impact of objects and bobbles on the lava sim Overworld collectable challenge added Fixed Steam authentication Add option to disable gamepad (fix “mouse look constantly moving upwards” bug) Made things, like, easily 25% shinier Player pooling optimization to reduce hiccups while playing Tutorial content brought into line with level gameplay Various tweaks and fixes in school based on phase 1 feedback and reports Surf Mastery added to Mastery Gym Decals are now oriented to the normal of the surface they are applied to New level select UI Improved performance on lower quality settings Added level portals to the overworld Added progress gates to the overworld Wall Jumps now prevents rotation of characters momentum during the ride allowing you to look away from the portal and aim your next jump Report Bug now embeds an image Added a small 0.2s delay on accepting player input when the screen is fading from black Fixed a number of areas where players could get stuck Fixed bad collision in wind tunnels causing players to incorrectly die when rubbing against the wall Reset leaderboard results View full update
  10. Hey everybody. If you have an issue and you feel that somebody is not following the community guidelines, please report the post and move on. Please keep on topic there is no reason to tell other people what they can or can not post; if you don't like the content, simply ignore the post. Thanks
  11. Emails will be going out tomorrow when the next phase starts.
  12. Phase 2 is almost upon us! Since the last testing period, the team has been hard at work on making adjustments to the game in response to the feedback we received. The main concern we wanted to address based on tester feedback was that we wanted to give players a chance to rest a bit between levels while giving players better tools to socialize or practice routes and strategies in a more relaxed environment. Of course, we also added a bunch of quality of life improvements and bug fixes as well. A lot of them. Those patch notes will come tomorrow. Once again, a special thanks to everybody who submitted bug reports and feedback in the last phase. Don't worry. More levels are coming, but right now our focus was to improve upon the experience, rather than adding additional content. We've been hard at work on upcoming levels - so we have that to look forward to after Phase 2. Tuesday May 8th will begin Phase 2 of closed beta. All previous participants will once again be granted access to the game and we will add an additional 3k participants. This phase will close on May 15th. Beta registration will close on May 11th - At that time no further registrations will be accepted. We intend to let in all players before we reach early-access so don't miss your chance! If you have friends or are part of a community that would be interested, now is the time to let them know about Hot Lava. If you did not confirm your registration for Hot Lava Beta, please visit https://beta.playhotlava.com before May 11th. If you are not selected for this phase during Phase 2, don't worry. There will be more to come. FAQ
  13. The update post is here: I corrected the incorrect link that probably sent you here. Sorry about that.
  14. Removed files from the original post.
  15. We have responded to all voucher requests - if you did not get one yet, check your email. It likely means that you didn't include all the information we need. Otherwise, please PM me the email address you used for your ticket and I will check it out. Edit: I recognize your email - We sent you a voucher yesterday, but we have got a few emails from you and it seems that you may not be getting our responses. Checking our email logs suggests there may be an issue with your email provider as the email seems to be getting delayed from reaching your inbox. I am sending the voucher code to you here in a PM as well.