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      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

JoeW

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  1. Yeah, I was trying to say both that it was going to be available from the 10th through the 17th and tell people to come back on the 10th and ended up with a very weird sentence. I fixed up the post and put the information in the FAQ.
  2. The Gorge Tournament Has Begun!

    It's more to say that if for some reason valve put a restriction on your account, we may be limited in how we can send you the reward. https://support.steampowered.com/kb_article.php?ref=3330-IAGK-7663
  3. The Gorge Tournament Has Begun!

    You own the game, the issue restrictions are on family sharing accounts because those accounts don't own the game.
  4. The Gorge Tournament Has Begun!

    You can participate. Steam can place restrictions on an account that would limit our ability to reward you, but I don't think that a vac ban would cause a problem.
  5. The Gorge Tournament has begun! Beginning at 11am PST, all Steam DST players who play the Gorge can start competing for the best scores. The top teams will receive the following: Gold - (Top team of 1 - 3 players): Exclusive Gold Portrait, Exclusive Gold Icon, and Every item introduced with The Gorge, including the Survivors Chest and the Belongings Chest. Silver - (Next 5 top teams of 1 - 3 unique players): Exclusive Silver Portrait, Exclusive Silver Icon, and The Gorge Belongings Chest. Bronze - (Remaining Top 100 unique Players): Exclusive Bronze Icon and 25 Gorge Chests. All participants will receive a special participation reward. Players appearing in multiple teams will only receive the reward for the highest tier they qualify for. Some restrictions apply, see below. This is going to be the first event of its kind, so we reserve the right to change things if we need to, or cancel due to unexpected complications. We would love to do more things like this in the future, so make sure to give us your feedback! How to Enter the Tournament In order for a match to qualify as an entry to The Gorge Tournament, you must earn these 4 badges: Victory No Tributes Failed No Repeat Meals No Duplicate Survivors (NOTE: It is OK to have other badges as well.) Then, if your account qualifies, your score will automatically be entered, and this badge will show up as well: Tournament Entry You can enter as many times as you want to try and improve your score! How Appeasement Points are Calculated Appeasement Points are calculated by adding up all the points from each snackrifice (see below), multiplying by 1000, and then dividing by the total number of seconds spent in the entire match. Coin values are as follows: 1 point per coin. 1 coin is worth 28 points, 2 coins is worth 84 points. 1 coin is worth 98 points, 2 coins is worth 294 points. 1 coin is worth 343 points. For example, when the craving is matched: Tomato Soup is worth 1× + 8× = 28 + 8 = 36 points Candied Fish is worth 2× + 4× = 84 + 4 = 88 points And say you escaped in 185 seconds using one Tomato Soup and one Candied Fish, then your match score would be: (36 + 88) × 1000 ÷ 185 = 670 Appeasement Points FAQ What are the restrictions? This tournament is Steam only, and only accounts that own Don't Starve Together can participate. Family Sharing "child" accounts will not qualify. Accounts must be in good standing. Where can I see my rank? The players qualifying for the gold, silver and bronze rewards are listed in the Tournament section of the leaderboards (https://forums.kleientertainment.com/gorge-recipe-book/). What if I belong to multiple high scoring teams? You will be rewarded based on the team with the highest score. If you qualify under multiple tiers, you will receive an award only for the highest qualifying tier. When does the tournament end? The tournament ends on July 17th at 11am Pacific time (Your match must be finished by this time). Winners will be determined and prizes will be distributed shortly thereafter. What about merch? We wanted to give out merch as a prize, but the laws are scary, so we decided not to mess with that. If we get a lot of good feedback from this tournament, we'll look into how to go about physical prizes in the future.
  6. Perhaps this is a good way for me to explain. Effectively, while we made the game that was (supposed to be) on the discs the product you purchased was 505's. They printed them, they worked out the deals with retail that sold them and they are entirely in control of ever aspect of manufacturing and selling those discs - the content (supposed to be) on the disc was made by us. I told you what they told us. I hesitate to go into any more detail, but again. We have offered to have them send us the discs so that we could send them out to those affected ourselves and they said they would do that. We're waiting for that to happen, other than asking again and again there is nothing else we can do.
  7. Hey everybody. As noted in the announcement for extended the Gorge event, we will be starting the Gorge Tournament tomorrow! What does that mean? Beginning tomorrow at 11am PST, all DST players who play the Gorge can start competing for the best scores. The top teams will receive the following: Gold - (Top team of 1 - 3 players): Exclusive Gold Portrait, Exclusive Gold Icon, and Every item introduced with The Gorge, including the Survivors Chest and the Belongings Chest. Silver - (Top 5 teams of 1 - 3 unique players): Exclusive Silver Portrait, Exclusive Silver Icon, and The Gorge Belongings Chest. Bronze - (Remaining Top 100 unique Players): Exclusive Bronze Icon and 25 Gorge Chests. All participants will receive a special participation reward. Players appearing in multiple teams will only receive the reward for the highest tier they qualify for. Some restrictions apply, see below. Come back tomorrow during The Gorge extended event at 11am PST on 7/10 for details on how to qualify for the tournament. This is going to be the first event of its kind, so we reserve the right to change things if we need to, or cancel due to unexpected complications. We would love to do more things like this in the future, so make sure to give us your feedback! Good luck, have fun! FAQ: What are the restrictions? This tournament is Steam only, and only the "parent" account that purchased the game can participate, "child" accounts will not qualify. Accounts must be in good standing and cannot belong to limited Steam accounts. How do I enter? Players will be automatically entered after completing specific objectives to qualify. Details will be posted here tomorrow. What if I belong to multiple high scoring teams? You will be rewarded based on the team with the highest score. If you qualify under multiple tiers, you will receive an award only for the highest qualifying tier. What about merch? We wanted to give out merch as a prize, but the laws are scary, so we decided not to mess with that. If we get a lot of good feedback from this tournament, we'll look into how to go about physical prizes in the future.
  8. The Gorge Event Extended

    DST is still DST
  9. The Gorge Event Extended

    Hey everybody. I am pulling the merch out of the potential prizes because the legalities of sending out prizes without getting tons of lawyers involved isn't something we can do right now. We will have a participation prize and any prize that is awarded will be likely just be a special version of something otherwise attainable
  10. The Gorge Event Extended

    Sure thing, here you go.
  11. I'm so sorry for being annoying I never complained before outside the bug report forums but there is really no way to get a lower level? my OCD will kill me if not, or anyway to get the new achievements without leveling up? I played so much gorge already with friends and strangers to get the level 99 and I don't want a single level more, please I'll do anything, where do I need to sign to give you my soul? 

  12. The Gorge Event Extended

    We will make our best effort to ship to anybody who wins, however - due to outside circumstances such as customs or unforeseen events we can't guarantee delivery. We don't have plans to exclude anybody at this time.
  13. Download Image Hey Everybody, As you may be aware The Gorge was scheduled to end next Monday on the 9th. We have decided to extend the event a week to July 17th so that you can have the weekend to finish up your accomplishments, get those levels, and get ready for The Gorge Tournament! We will be posting details soon, but for a small teaser - We will be giving out Klei merch, game codes and exclusive portrait backgrounds, icons and more - so make sure you come back here on the 9th for details.
  14. Steam started doing something weird so we're getting bad data for top mods and the client isn't handling it very well. We're working on a fix.
  15. Mod screen Bug

    Changed Status to Known Issue