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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Rogueagent01

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About Rogueagent01

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  1. [UPDATE] The Gorge on Consoles

    Sure but it makes sense that they want to both protect their consoles and insure a certain level of quality. I personally don't mind waiting a little longer, seeing as console updates "seem" to have less bugs then PC updates. I mean that in the sense of all games not any specific one. Don't get me wrong it is a double edged sword seeing that we'll still have bugs, and unfortunately it'll take longer for them to be addressed. Whereas PC tends to have a lot more bugs but can get quick fixes as soon as there completed.
  2. Atrium ?

    I have never had the Atrium viewable from the rest of the caves, i've seen it on other peoples servers and am always jealous.
  3. DST Art!

    Do a Treeguard, both of them if you can
  4. Unable to connect to my servers

    This problem seems to have resolved itself (atleast for the moment). Just had to wait a day, maybe there was PSN maintenance that caused it, i don't know.
  5. All of my worlds won’t resume :(

    That i can't answer since i have all five slots filled, i'll go delete my saved data again, turn off automatic upload, and give it a go. I'll report back what i find. Edit: i attempted to load my worlds normally before i was going to attempt to create a new world, and they loaded fine today. I have no idea of what happened or why it happened, however for me it seems(at the moment) to have resolved itself. Maybe something was going on with the PSN network and they(Sony) just didn't share it with us. Anyway thanks @CharlesB for your responses and inquiry, sorry if i caused use a headache. I also hope anyone else who had this problem found it to be resolved today.
  6. All of my worlds won’t resume :(

    I added my issue to the bug tracker forum along with my ID. @Diego were you by Dragonfly when your issue started?
  7. I can't access 4 outta 5 of my servers. The 1 i can access hasn't even been retrofitted yet (probably why i can access it). I deleted my saved data and redownloaded it from the cloud to no avail. I checked to see if a rollback was an option, however it shows the same day in all 5 slots. Which makes me think it loaded but immediately disconnected me from the server. I checked Browse and only Klei public servers show, no friends servers or any other servers of any kind. I was able to join a public server. I run a wired connection Klei ID: KU_-01mDrJ_ Edit removed my IP as i don't want to leave that out there.
  8. All of my worlds won’t resume :(

    I looked at my rollback page and it has all the same day listed, so it seems like it loaded but immediately disconnected me.
  9. All of my worlds won’t resume :(

    Now this is happening to me too! I deleted and redownloaded my saved data and its still doing it. I'm gonna check a couple other things real quick. Went and checked, I can access my oldest server (which has yet to be retrofitted) My 4 main servers will not start it says "you have been disconnected, we're not sure why, sorry" I can access the Klei public servers However those are the only servers that show up for me, no friends servers or any other servers of any kind.
  10. Question, i plan on picking the disc version up sometime down the line(when i have some extra money) but what i need to know is, are the copies in stores still the incomplete versions? If so i don't think i'll pick it up since i don't have a computer and wouldn't be able to post a pic of a receipt to make an exchange with use.
  11. [UPDATE] The Gorge on Consoles

    That's a safe bet in my opinion.
  12. [UPDATE] The Gorge on Consoles

    Thanks for the heads up, patiently waiting to cook.
  13. [UPDATE] The Gorge on Consoles

    I wish people would actually pay attention to the comments left by CharlesB. Nothing about the comments are ever concrete, he always gives loose statements to what would be the best case scenario, and is always smart enough to put words like "likely", or "hope" in them to finish them off. Basically Klei is/has done their part and then Sony has to do theirs where a time frame is impossible to guarantee. Only companies who have worked out special deals with Sony can give accurate time tables, everyone else just has to wait.
  14. DST Art!

    Those are all nice to see!
  15. Console Keyboard Controls?

    That is not cheats, that is customizing your world. I'm positive the OP is asking about console commands which can certainly be considered cheats(depending on how they're used).