• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Forums

  1. Oxygen Not Included

    1. Oxygen Not Included FAQ   (29,059 visits to this link)

    2. [Oxygen Not Included] - Developer log

      Archive of past update posts

      4,298
      posts
    3. 55,415
      posts
    4. 20,243
      posts
    5. [Oxygen Not Included] - Bug Tracker   (61,614 visits to this link)

    6. 5,303
      posts
    7. 153
      posts
    8. [Oxygen Not Included] - Latest Content Update   (347,127 visits to this link)

    9. [Oxygen Not Included] - Latest Animated Short   (94,151 visits to this link)

  2. Hot Lava

    1. 500
      posts
    2. 139
      posts
    3. [Hot Lava Beta] - Bug Tracker   (2,419 visits to this link)

    4. 9
      posts
    5. [Hot Lava Beta] - Developer Log

      Archive of past update posts

      317
      posts
    6. Hot Lava Beta Info   (3,698 visits to this link)

  3. Griftlands

    1. 202
      posts
  4. Don't Starve Together

    1. Don't Starve Together FAQ   (41,412 visits to this link)

    2. 15,025
      posts
    3. 134,290
      posts
    4. 3,191
      posts
    5. 3,988
      posts
    6. 2,426
      posts
    7. 136
      posts
    8. [Don't Starve Together] Bug Tracker   (34,364 visits to this link)

    9. 5,954
      posts
    10. [Don't Starve Together] Server Bulletin

      Recruit new players. Discuss plans for current or future worlds. Or just find new steam friends who play DST!

      2,810
      posts
    11. [Don't Starve Together] Dedicated Server Discussion

      Feature requests, Bug tracker, and general dedicated server discussion.

      7,881
      posts
    12. 32,674
      posts
    13. [Don't Starve Together] Tales of Life and Death

      Share your stories of your adventures in DST. Share memorable deaths, victories or misadventures.

      2,062
      posts
    14. 14,429
      posts
    15. 8,246
      posts
  5. Don't Starve

    1. Don't Starve FAQ   (152,962 visits to this link)

      Frequently asked questions and answers about Don't Starve

    2. 1,559
      posts
    3. 179,904
      posts
    4. 58,299
      posts
    5. [Don't Starve] Art, Music & Lore

      Don't Starve inspired art, fan written field notes, in-character stories and more!

      179,797
      posts
    6. [Don't Starve] Suggestions and Feedback

      Tell us what you think about the game!

      26,697
      posts
    7. [Don't Starve] Videos

      Let's Play, tutorials and gameplay videos for Don't Starve.

      3,705
      posts
    8. 24,357
      posts
    9. 4,483
      posts
    10. 7,226
      posts
  6. Klei Entertainment Games

    1. Eets Munchies

      A beautiful puzzle game for the whole family!

      561
      posts
    2. 13,183
      posts
    3. Mark of the Ninja

      Shhh...Sneaky stealthy goodness.

      1,621
      posts
    4. Shank

      What a bloody mess.

      563
      posts
  7. Other Stuff

    1. The Off-Topic Area

      This is an off-topic subforum; meaning, it is not on the topic of Klei Entertainment games. Posts herein shall remain on-topic to the thread into which they are posted.

      156,947
      posts
    2. Forum Upgrade

      Just upgraded to IPB4, if you have questions or see something you would like to report, here's the place to do it

      1,235
      posts