Korrason Posted September 30, 2020 Share Posted September 30, 2020 I bought "Winged Victory Chest" earlier. Since I don't need second copies of things, is it possible to get back the money I spent? 3 Link to comment Share on other sites More sharing options...
RETAKEREPLAY Posted September 30, 2020 Share Posted September 30, 2020 (edited) Don't mean to be rude but just curious, I've purchased the Wigfrid Deluxe Wardrobe but weaved the Winged Victory Belongings separately, does that change anything, do I get an extra Winged Victory Belongings or do I get the spools spent on the items refunded? Edited September 30, 2020 by RETAKEREPLAY Link to comment Share on other sites More sharing options...
TheAscension Posted September 30, 2020 Share Posted September 30, 2020 (edited) The Wigfrid Deluxe Wardrobe and Wigfrid Winged Victory Chest will now contain the Winged Victory Belongings skins. People who previously purchased these chests will receive the items for free into their account in the next few days. Is this a joke? 3 new items for Wigfrid Deluxe Chest = 1350 spools = 1 elegant. 3 new items for Winged Victory Belongings = 450 + 150 + 15 = 615 spools. Your mistake made me buy this chest (3 elegant items - spear, helm, armor) + Wigfrid Deluxe Chest. This is unfair compensation!!! Сompensation must be = 4050 spools or other some chest, not Winged Victory Belongings. Edited September 30, 2020 by TheAscension 1 Link to comment Share on other sites More sharing options...
Developer PeterA Posted September 30, 2020 Author Developer Share Posted September 30, 2020 Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU. 9 14 1 1 3 1 1 Link to comment Share on other sites More sharing options...
LinkenSphere Posted September 30, 2020 Share Posted September 30, 2020 5 minutes ago, PeterA said: Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU. Many thanks @PeterA Link to comment Share on other sites More sharing options...
TheAscension Posted September 30, 2020 Share Posted September 30, 2020 (edited) 23 minutes ago, PeterA said: Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU. Thanks! Edited September 30, 2020 by TheAscension Link to comment Share on other sites More sharing options...
RETAKEREPLAY Posted September 30, 2020 Share Posted September 30, 2020 (edited) It seems I've gotten an extra Helm skin on my account, but I've already weaved all three belongings before they added it as a bonus with the Wigfrid Deluxe Wardrobe that I've bought. Would I be eligible to obtain the 5k Spools from the Wigfrid Deluxe Wardrobe Set? (Don't really need the extra Helm skin but more so the spools I've spent, but no rush!) Thanks for helping out. Edited September 30, 2020 by RETAKEREPLAY Link to comment Share on other sites More sharing options...
Notecja Posted September 30, 2020 Share Posted September 30, 2020 Same, I got extra Winged Helm. Not that I mind this, I'm really happy you're taking care to sort out things... But... I'm afraid that wasn't intended. 1 Link to comment Share on other sites More sharing options...
Developer PeterA Posted September 30, 2020 Author Developer Share Posted September 30, 2020 33 minutes ago, Notecja said: Same, I got extra Winged Helm. Not that I mind this, I'm really happy you're taking care to sort out things... But... I'm afraid that wasn't intended. You probably got the extra one due to purchasing the Wigfrid bundle or the Winged Glory chest. 1 Link to comment Share on other sites More sharing options...
TheNugget Posted September 30, 2020 Share Posted September 30, 2020 Do you know when or if this goes live on PS4? Link to comment Share on other sites More sharing options...
Developer PeterA Posted September 30, 2020 Author Developer Share Posted September 30, 2020 1 minute ago, McNugget said: Do you know when or if this goes live on PS4? The console update is in the process of getting approved. Probably going to be released tomorrow. I'll update the thread when that goes out. 3 Link to comment Share on other sites More sharing options...
Mike23Ua Posted September 30, 2020 Share Posted September 30, 2020 3 minutes ago, PeterA said: The console update is in the process of getting approved. Probably going to be released tomorrow. I'll update the thread when that goes out. Console update tomorrow you say? Hmm *looks at calendar* October 1st. Nahhh I’m not gonna get my hopes up for the Spooky to start just yet. But- wheres @Charlie Dark when you need that Meme? 1 Link to comment Share on other sites More sharing options...
Developer PeterA Posted September 30, 2020 Author Developer Share Posted September 30, 2020 4 minutes ago, Mike23Ua said: Console update tomorrow you say? Hmm *looks at calendar* October 1st. Nahhh I’m not gonna get my hopes up for the Spooky to start just yet. But- lol not an "update", just a hotfix that might land on October 1st. 3 Link to comment Share on other sites More sharing options...
SeuCrowley Posted September 30, 2020 Share Posted September 30, 2020 5 hours ago, PeterA said: Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU. Thanks for that, did PS4 players also receive the reward? I purchased all packages as soon as the update was released, can we opt for some Klei Points instead of Spools? 2 Link to comment Share on other sites More sharing options...
Brubs Posted October 1, 2020 Share Posted October 1, 2020 (edited) 7 hours ago, PeterA said: Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU. I was about to post a thread asking why some mysterious 5k spools were added. Glad i checked this post first! Thank you so much! Edited October 1, 2020 by Brubs 1 Link to comment Share on other sites More sharing options...
Developer PeterA Posted October 1, 2020 Author Developer Share Posted October 1, 2020 49 minutes ago, Cailu95 said: Thanks for that, did PS4 players also receive the reward? I purchased all packages as soon as the update was released, can we opt for some Klei Points instead of Spools? PS4 and Xbox players haven't received the reward yet. We're waiting for the update to the game and shop to roll out to console users and then we'll fix up all the accounts to grant the extra items and spool. 3 3 Link to comment Share on other sites More sharing options...
Notecja Posted October 1, 2020 Share Posted October 1, 2020 (for a while I didnt know what to say) Thank You so much! Link to comment Share on other sites More sharing options...
prettynuggets Posted October 1, 2020 Share Posted October 1, 2020 On 9/30/2020 at 6:29 AM, PeterA said: Yup, you'll get the belongings again. Can I get refund instead??? Link to comment Share on other sites More sharing options...
OMGkawaiiAngel Posted October 1, 2020 Share Posted October 1, 2020 7 hours ago, Mike23Ua said: Console update tomorrow you say? Hmm *looks at calendar* October 1st. Nahhh I’m not gonna get my hopes up for the Spooky to start just yet. But- wheres @Charlie Dark when you need that Meme? 2 1 Link to comment Share on other sites More sharing options...
Kur0u Posted October 1, 2020 Share Posted October 1, 2020 16 hours ago, PeterA said: PS4 and Xbox players haven't received the reward yet. We're waiting for the update to the game and shop to roll out to console users and then we'll fix up all the accounts to grant the extra items and spool. Thank you PeterA! I was wondering why I didn't get the belongings from the deluxe one and then bought the belongings chest anyway. 15k bolts was pricey but Wigfrid is Wigfrid. Feels nice to have the spools back so I can unravel some nice stuff! Link to comment Share on other sites More sharing options...
Developer PeterA Posted October 1, 2020 Author Developer Share Posted October 1, 2020 12 hours ago, prettynuggets said: Can I get refund instead??? Yup, send an email with your KU to our support people and we'll get that sorted. 1 1 Link to comment Share on other sites More sharing options...
BezKa Posted October 1, 2020 Share Posted October 1, 2020 I got everything as you said is going to be done- another set of the item skins and 5000 spools. Thank you so much! 1 Link to comment Share on other sites More sharing options...
Developer PeterA Posted October 1, 2020 Author Developer Share Posted October 1, 2020 11 hours ago, Charlie Dark said: Console patches are rolling out now. In another hour or two once everyone is on the new build, we'll start the process of granting the missing items/spool. 2 5 Link to comment Share on other sites More sharing options...
Mike23Ua Posted October 1, 2020 Share Posted October 1, 2020 45 minutes ago, PeterA said: Console patches are rolling out now. In another hour or two once everyone is on the new build, we'll start the process of granting the missing items/spool. Xbox update is out now, I’m installing as we speak.. I did not buy Wigfrids Victory skins stuff- Waiting on Hallowed Nights Stuffs instead Link to comment Share on other sites More sharing options...
Developer PeterA Posted October 1, 2020 Author Developer Share Posted October 1, 2020 2 hours ago, PeterA said: In another hour or two once everyone is on the new build, we'll start the process of granting the missing items/spool. items and spool have been granted now. 1 4 1 9 Link to comment Share on other sites More sharing options...
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