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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

PeterA

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Hot Lava Bug Reporter

Everything posted by PeterA

  1. Changed Status to Fixed Thanks for the report.
  2. Some of my inventory disappears

    Changed Status to Known Issue Yeah, this is a known issue unfortunately. Our recommendation currently is to limit the number of items in your inventory.
  3. Some of my inventory disappears

    Can you post your client_log.txt. We'd like to look into your account to see what we can do to improve this.
  4. Some of my inventory disappears

    Sounds like you are running into limits of our inventory system. Don't worry, you won't lose any items, and they haven't been lost. You simply have too many items and the accessing is timing out before completing.
  5. Game is always in offline mode

    It looks like there's a problem with your internet configuration. Can you try going to https://login.kleientertainment.com/HealthCheck from a web browser and letting us know what you are seeing?
  6. Victorian Winona visual bug with hats.

    Changed Status to Fixed
  7. Victorian Winona fistshake

    Changed Status to Known Issue
  8. Technically they were always visible on our the item server, but recently I had made my Steam inventory visible, to test something, and that caused Steam to see a bunch of debug items in my Klei account. On a side note, we've updated the Spiky Tree Portrait and Spider Nest Portrait on Steam now.
  9. Thanks for the report on this. We'll look into it.
  10. Tomorrow they´ll giving the prizes!

    Nah, the "bug" that affected certain user names, only affected the players in the gold and silver tiers because I processed those manually. Everyone else was processed by a script that wasn't affected by their username. I'm looking into a few accounts that thought they deserved the participation prize, but I suspect they missed part of the requirements.
  11. Just one for the highest tier that they achieved. You can think of the participation icon as a 4th tier.
  12. You should have received the Icon of Gnaw. If that's not the case, let us know. See here for more details on how qualification for the participation prizes was determined.
  13. The Gorge Stats and Info

    *sigh* The long story is that your account name has some unique and magical properties, and the items got lost in the ether. The short story is that I'm dumb. Your items are on your account now, sorry about the mix up. You account is fixed up now too.
  14. The Gorge Stats and Info

    Hey everyone! As you many of you have noticed already, the Gorge Tournament prizes have finished distributing to everyone. The portal was spinning for a few hours, but all the gift boxes should have arrived by now. How to get your prize Simply log in to Don't Starve Together, and you should be presented with your new item. Players who qualified for Gold, Silver and Bronze tiers will find their additional prizes (beyond the profile icon and portrait frame) already open in their inventory. Thanks for participating in the tournament; we enjoyed watching you all compete and strategize!
  15. Try pointing your cursor at the base of the altar.
  16. Goose/Moose wrong spelled

    Changed Status to Closed
  17. Goose/Moose wrong spelled

    Correct, it's the plural spelling.
  18. I believe that happens when you've done a "local" command instead of a "remote" command, and there was nothing under your mouse cursor.
  19. Commands not working

    I don't think you need to call RunScript("consolecommands") As for the other commands not working, make sure you are executing them with "Remote:" shown to the left of the console.
  20. The lua simulation in Don't Starve is single threaded and it sounds like you're running into the limit of the single core performance of your machine.
  21. Try this with remote c_select():Remove()
  22. Turning off Waves

    Changed Status to Closed
  23. Turning off Waves

    Yeah that function, SetRegionNumWaves, isn't defined for DST, so you'll need to remove the corresponding code from your mod.
  24. Stuck during Gorge Event

    Can you post your client_log.txt?
  25. Hmm those are the correct responses. Are you still unable to connect to other servers? Are other players able to connect to a server you run?