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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

PeterA

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About PeterA

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    maymays
Don't Starve Together
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  1. No worries. Welcome to the forums!
  2. Unfortunately the twitch inventory and notifications aren't fully linked to our items database, so it's possible for you to get an item, but the notification to twitch fail. There are some ways for us to ensure the notifications are delivered, but they won't scale up well do deal with very large streams. If this continues to be a persistent problem then we may need to re-evaluate the implementation. When in doubt, log in to DST and you'll talk to our database directly.
  3. He's an engineer. It's probably automated by now.
  4. Little defect

    Changed Status to Known Issue
  5. I can see that you've earned all the items. So you should just have to log in again to DST. If that fails to work, then you might want to try deleting your Documents\Klei\DoNotStarveTogether\client_save\inventory_cache_prod file. If that all fails, then you'll need to send us your client_log.txt after you log in and fail to receive any items.
  6. Yes, that's correct.
  7. Can you post your KU and we'll take a look.
  8. There's a 4th, 5th and 6th drop available now. See here
  9. Items not showing properly

    Oh, if it's just your Steam inventory, then you likely have hidden it from Steam via the new account's page. You can check if they are hidden here. https://accounts.klei.com/account/privacy
  10. Twitch Drops Not Showing Once Opened

    Can you send us a screenshot of the profile icons page? The weaveable filter might be causing them to be hidden? Also can you post your client_log.txt file? Thanks!
  11. Not receiving twitch drops

    Changed Status to Known Issue
  12. Changed Status to Fixed 我们已修复此错误,您应该在下次更新时收到它。
  13. It will likely get a new treatment/update at some point. We weren't able to do that in the previous update due to some design issues with how the wardrobe interacts with gameplay. We're still looking into making the Wardrobe have a better UI experience though!
  14. I unlinked your old account. You can try linking to your other twitch account now.
  15. Mostly non-answers but if you have feedback about this new twitch drops system, we'd love to hear it!