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About PeterA

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  1. Can you try running the following code from the command console. Press the ~ key when you're on the main menu, and then run these two commands. Profile.persistdata.customization_items = nil Profile:Save() Hopefully that resolves your issue
  2. Thanks, we're trying to get to the bottom of it.
  3. Thanks, we're trying to get to the bottom of it.
  4. Log in to the accounts page and check here. That should tell you where it came from.
  5. items and spool have been granted now.
  6. Console patches are rolling out now. In another hour or two once everyone is on the new build, we'll start the process of granting the missing items/spool.
  7. Yup, send an email with your KU to our support people and we'll get that sorted.
  8. PS4 and Xbox players haven't received the reward yet. We're waiting for the update to the game and shop to roll out to console users and then we'll fix up all the accounts to grant the extra items and spool.
  9. lol not an "update", just a hotfix that might land on October 1st.
  10. The console update is in the process of getting approved. Probably going to be released tomorrow. I'll update the thread when that goes out.
  11. You probably got the extra one due to purchasing the Wigfrid bundle or the Winged Glory chest.
  12. Hey all, thanks again for the feedback. We're going to grant 5k Spools to people that purchased the Winged Victory Belongings pack as a thank you for purchasing. If you'd like a refund, please contact support and send them your account KU.