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Are the Klei servers down?


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I'm getting this as well -- relevant part of my client_log.txt
 

[00:00:02]: Do AutoLogin
[00:00:02]: [Steam] Auth Session Ticket requested...
[00:00:02]: ... FilesExistAsyncThread complete
[00:00:03]: focus gained
[00:00:03]: [Steam] Got Auth Session Ticket
[00:00:03]: [MOTD] Done Loading.
[00:00:08]: focus lost
[00:01:03]: [504] Account Failed (3): ""
[00:01:03]: [Warning] Empty error code received, dumping response:
[00:01:03]: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
</body>
</html>

[00:01:03]: [Connect] PendingConnection::Reset(true)
[00:01:03]: failed_communication

 

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I am also having the same issues described in the above posts. My relevant logs are as follows:

APP:Klei//DoNotStarveTogether/67694594/client_save/whitelist.txt (Failure)
[00:00:07]: [MOTD] Downloading info from	https://motd.klei.com/motd.json/?game=dst&platform=STEAM&locale=CA&lang=english&version=481207	
[00:00:07]: SimLuaProxy::QueryServer()
[00:00:07]: Check for write access: TRUE
[00:00:07]: Check for read access: TRUE
[00:00:07]: Available disk space for save files: 116595 MB
[00:00:07]: ModIndex: Load sequence finished successfully.	
[00:00:07]: Reset() returning
[00:00:07]: Do AutoLogin	
[00:00:07]: [Steam] Auth Session Ticket requested...
[00:00:07]: [MOTD] Done Loading.	
[00:00:07]: [Steam] Got Auth Session Ticket
[00:00:08]: ... FilesExistAsyncThread complete
[00:01:08]: [504] Account Failed (3): ""
[00:01:08]: [Warning] Empty error code received, dumping response:
[00:01:08]: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>


[00:01:08]: [Connect] PendingConnection::Reset(true)
[00:01:08]: failed_communication	
[00:01:08]: [Connect] PendingConnection::Reset(true)
[00:02:35]: [Steam] Auth Session Ticket requested...
[00:02:35]: [Steam] Got Auth Session Ticket
[00:03:35]: [504] Account Failed (3): ""
[00:03:35]: [Warning] Empty error code received, dumping response:
[00:03:35]: <html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>


[00:03:35]: [Connect] PendingConnection::Reset(true)
[00:03:35]: failed_communication	
[00:03:35]: [Connect] PendingConnection::Reset(true)

 

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21 minutes ago, JoeW said:

I'm not aware of any issues. It's likely just Steam Tuesday maintenance. 

(Double checking with the backend team, just in case.) 

Did a quick test and from what I see the trouble seems to be during the Klei services login authentication at LoginViaSteam on login.kleientertainment.

Steam's auth ticket is generating fine and it times out with a 504 response during send.

Perhaps this could help.

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  • Developer

We've bypassed ownership checks for now. Obviously stuff that relies on it (like getting skins for DLC purchases) won't work on steam for a time, but it's better than not being able to play at all. Please let us know any other corner cases you spot that're not working correctly, though obviously we may not be able to fix them ourselves. Still, it's at least good to know.

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