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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

nome

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  1. Xbox servers are down?

    I'm afraid I don't have a good idea what could be causing this problem for you at this time. The console guys are all busy getting the gorge out the door, but if anyone else is experiencing this issue we'd definitely like to hear from you! And @Cantownmayor_ any detail you can give us to help us reproduce the problem on our end would be greatly appreciated.
  2. Gorge Bug?

    Is it fixed now?
  3. Saying it probably would have been a lot clearer, I'm still not sure what the specific bug is.
  4. Might as well summon @minespatch for all the good it'll do you, I don't know and I'm too busy with my own work to spy on their team.
  5. Xbox servers are down?

    We're not having any server issues that we're aware of. Do you have any other details you can share about your setup that might help us to figure out what's keeping you from playing?
  6. The Gorge Recipe Filter

    Site should now be updated with search functionality courtesy of @cheewind & @adai1198 - big thanks! Anyone else with ideas or translations should feel free to submit a PR on https://github.com/kleientertainment/TheGorgeRecipeBook
  7. The Gorge Recipe Filter

    This is indeed awesome! Browser extension is kinda suboptimal though, would all of the original authors be interested in us incorporating your code into the official site? I'd probably just BSD license the original JS+HTML, throw it on github, and let you contribute yours under the same license. Obviously we'd want a nice and obvious call-out to the fan contributors as part of the official site too If it's something that interests you guys please let me know and we can work out details! @Adai / @cheewind
  8. My part is relatively easy - _mostly_ the same as the PC event - it's the guys who have to guide it through cert that've got their work cut out for them. Luckily for you guys they're awesome.
  9. We don't know it yet, sorry. All the complexities of console releases. But it's planned for soon, overlapping the PC release, not the distant future.
  10. Problem with Gorge event

    Are you still seeing the problem?
  11. Event betas use the beta item server which has only your beta items. That way if we screw up we haven't destroyed everyone's real item inventories. You'll have your real items back when you switch back to the main branch.
  12. Oops, the next thread in my feed was the one that asked that. Not enough sleep.
  13. Event betas use the beta item server which has only your beta items. That way if we screw up we haven't destroyed everyone's real item inventories. You'll have your real items back when you switch back to the main branch.
  14. We're sorry, the dev you have summoned is unavailable at the moment. Please check the incantation and try your summoning again. This is a recording.
  15. Everything should still work fine on platforms other than steam, but we don't currently have a method where steam users can bypass steam's webapi, no.