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    • JoeW

      Physical Megapack Disc Issues   04/16/2018

      Today we released the Megapack retail eddition to store shelves on Xbox One and PS4.  YAY! Except. Something happened, and it seems the disc for the PS4 version only contains Don't Starve Together, without the original Don't Starve and DLC.  We don't know quite how this happened. We don't know exactly the extent of the issue, if it's all discs or just some; but we're talking to 505 Games to figure out exactly how this happened and what can be done to correct the issue. So just hang tight. As soon as we know more, we will let you all know.  We're very sorry for the inconvenience.   For questions or concerns, the forum discussion can be found below:   

nome

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  1. Logging in...

    Could you give more detail on exactly where in the account creation process your friend is being delayed?
  2. No, sorry, I was not clear. The pings not working were due to a misconfiguration on our end, but had nothing to do with whether the server was up or down. The best way to check if one of our services is up or down is by visiting its HealthCheck endpoint in your browser. Because we're not a Chinese company, we're not allowed to host inside China, so our Asian servers are located in Singapore. This means your item server traffic has to go through the great firewall. This can sometimes lead to problems. We will investigate further, and welcome any additional information you can provide.
  3. It probably just crashed in some way and needs a fix of some kind. I'll take a look. Take a look now?
  4. Sadly you can't run a dedicated server for console - cert stuff, mods, etc, etc.
  5. Where are you located? We are not aware of any outage and have not received any other reports to that effect. However it's true that the item server's load balancer doesn't respond to pings. You want to visit https://items.kleientertainment.com/HealthCheck to see if it's healthy.
  6. Unable to reach klei server

    Check your router's UDP timeout settings. If you can't find them let me know the make/model of your router and I'll see if I can google an answer for you.
  7. Unable to reach klei server

    Then your firewall is probably timing out their UDP connections. Since you said you blocked a bunch of ports you must have a very aggressive firewall configuration, some rule in there is killing your friends' UDP connections after a minute or two. Look for any mention of UDP timeouts
  8. Unable to reach klei server

    Just 443 for any TCP connection, and the UDP for the gameplay itself for which the port can be configured.
  9. It's a mix of technical and platform reasons.
  10. Klei's on holiday until January 2nd.
  11. I thought @JoeW was the battlemaster....
  12. Unable to reach klei server

    Please send us the results of a few tests. Go to https://login.kleientertainment.com/HealthCheck in your browser and show us what you get Open cmd.exe (assuming you're on windows) and do ping login.kleientertainment.com tracert login.kleientertainment.com and send us the full results of those two things. Thanks in advance, this will make it much easier to figure out what's going on
  13. If anyone wants the second portrait gone, reach out to support with your steamid and they'll send it on to me. Otherwise consider it a gift from my new son who never lets me get enough sleep!