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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

nome

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  1. I think it wound up being hidden in the UI, because people who didn't have language mods for their language were clicking it trying to join a server. A lot.
  2. Do you have a VPN app installed?
  3. Xbox servers are down?

    Definitely, the plan remains to keep console DST as close to PC DST as possible. But if we're not able to reproduce this particular issue a fix for it is unlikely (it would have to be an accidental fix where a different change happened to fix your problem). Look forward to hearing how you make out playing the gorge, that's more information which may help us figure out what's going on for you.
  4. Xbox servers are down?

    I'm afraid I don't have a good idea what could be causing this problem for you at this time. The console guys are all busy getting the gorge out the door, but if anyone else is experiencing this issue we'd definitely like to hear from you! And @Cantownmayor_ any detail you can give us to help us reproduce the problem on our end would be greatly appreciated.
  5. Gorge Bug?

    Is it fixed now?
  6. Saying it probably would have been a lot clearer, I'm still not sure what the specific bug is.
  7. Might as well summon @minespatch for all the good it'll do you, I don't know and I'm too busy with my own work to spy on their team.
  8. Xbox servers are down?

    We're not having any server issues that we're aware of. Do you have any other details you can share about your setup that might help us to figure out what's keeping you from playing?
  9. Problem with Gorge event

    Are you still seeing the problem?
  10. As Jan said, please send your info to support and we'll check on our end what could be going wrong.
  11. a thread for dev memes

    The thread was locked? I just thought you guys had run out of ideas.
  12. Unable to reach klei server

    Check your router's UDP timeout settings. If you can't find them let me know the make/model of your router and I'll see if I can google an answer for you.
  13. Unable to reach klei server

    Then your firewall is probably timing out their UDP connections. Since you said you blocked a bunch of ports you must have a very aggressive firewall configuration, some rule in there is killing your friends' UDP connections after a minute or two. Look for any mention of UDP timeouts
  14. Unable to reach klei server

    Just 443 for any TCP connection, and the UDP for the gameplay itself for which the port can be configured.