Rachel949 Posted March 7, 2019 Share Posted March 7, 2019 Question... has anyone else bought the forge set on PS4 and not received the pieces in their inventory? I have the receipt from PSN showing the action has be processed and less funds in my wallet, yet no items. If you have a set in your inventory, how did you get it? Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/ Share on other sites More sharing options...
Metsofny Posted March 7, 2019 Share Posted March 7, 2019 Have you tried logging out and back in? I’m also thinking of purchasing this chest, just waiting to make sure everything is ironed (pun intended) out. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162537 Share on other sites More sharing options...
GregoryAndTheHawk Posted March 7, 2019 Share Posted March 7, 2019 Same here. After I finished the transaction in the PlayStation store I went back to the game to open my purchase and I received an error message about "failed to contact Klei servers" or something... Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162538 Share on other sites More sharing options...
Kuraudo0110 Posted March 7, 2019 Share Posted March 7, 2019 Same here just bought a set and acting like I didnt buy it. Got charged and everything. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162540 Share on other sites More sharing options...
Rachel949 Posted March 7, 2019 Author Share Posted March 7, 2019 I have logged on and back in, rebooted the game, and rebooted the PS4 with no luck. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162542 Share on other sites More sharing options...
Developer CharlesB Posted March 7, 2019 Developer Share Posted March 7, 2019 We're looking into what's going on. It seems to be limited to the Magmatic Bundle, unless someone has experienced it with another. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162550 Share on other sites More sharing options...
Developer PeterA Posted March 7, 2019 Developer Share Posted March 7, 2019 Hey @Rachel949, @Kuraudo0110, @GregoryAndTheHawk, if you can you post your KU that'll help us track the issue that you're having. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162554 Share on other sites More sharing options...
Kuraudo0110 Posted March 7, 2019 Share Posted March 7, 2019 Just now, PeterA said: Hey @Rachel949, @Kuraudo0110, @GregoryAndTheHawk, if you can you post your KU that'll help us track the issue that you're having. KU_2DNglhuc. Thanks Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162557 Share on other sites More sharing options...
Mj- Posted March 7, 2019 Share Posted March 7, 2019 Just now, CharlesB said: We're looking into what's going on. It seems to be limited to the Magmatic Bundle, unless someone has experienced it with another. I'm going to buy them all. should I wait? or just buy the other bundles? Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162558 Share on other sites More sharing options...
MinerToast Posted March 7, 2019 Share Posted March 7, 2019 2 minutes ago, mzajy said: I'm going to buy them all. should I wait? or just buy the other bundles? I bought the gorge chest and the pack made it to me so far Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162561 Share on other sites More sharing options...
Developer CharlesB Posted March 7, 2019 Developer Share Posted March 7, 2019 @ 35 minutes ago, mzajy said: I'm going to buy them all. should I wait? or just buy the other bundles? It looks like the problem is limited to the Magmatic Bundle, and only in the Americas. People are successfully buying the other packs. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162602 Share on other sites More sharing options...
Marco BR Posted March 7, 2019 Share Posted March 7, 2019 1 minute ago, CharlesB said: @ It looks like the problem is limited to the Magmatic Bundle, and only in the Americas. People are successfully buying the other packs. I just bought the magmatic package and it did not show up, what do I do? already been paid for it Id: KU_P22s_RVS @CharlesB can you help me? Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162606 Share on other sites More sharing options...
GregoryAndTheHawk Posted March 7, 2019 Share Posted March 7, 2019 @PeterA Klei ID: KU_6KT_xgz- This only happened with the Magmatic Bundle for me, like @CharlesB theorized. I bought the other three bundles without problems. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162607 Share on other sites More sharing options...
Developer CharlesB Posted March 7, 2019 Developer Share Posted March 7, 2019 We're talking to Sony about what could be going wrong with purchases of this pack. I'll update you when we know more. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162623 Share on other sites More sharing options...
Kuraudo0110 Posted March 7, 2019 Share Posted March 7, 2019 1 minute ago, CharlesB said: We're talking to Sony about what could be going wrong with purchases of this pack. I'll update you when we know more. Thank you Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162626 Share on other sites More sharing options...
Marco BR Posted March 7, 2019 Share Posted March 7, 2019 37 minutes ago, CharlesB said: We're talking to Sony about what could be going wrong with purchases of this pack. I'll update you when we know more. @CharlesB Will not we need to buy again? Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162663 Share on other sites More sharing options...
Mj- Posted March 7, 2019 Share Posted March 7, 2019 1 hour ago, CharlesB said: @ It looks like the problem is limited to the Magmatic Bundle, and only in the Americas. People are successfully buying the other packs. Yup, I can confirm this, EU can purchase the Magmatic Bundle without any problem. ty - and there is a small bug with the new panel on the main menu Good luck guys @CharlesB @PeterA <3 Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162692 Share on other sites More sharing options...
Developer CharlesB Posted March 7, 2019 Developer Share Posted March 7, 2019 20 minutes ago, mzajy said: and there is a small bug with the new panel on the main menu we know about this and it will be fixed shortly. If it's really annoying you then shut down and restart the game and it should display properly. 38 minutes ago, Marco BR said: @CharlesB Will not we need to buy again? No, you'll get the bundle you purchased one way or another. Don't worry. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162720 Share on other sites More sharing options...
Mj- Posted March 7, 2019 Share Posted March 7, 2019 22 minutes ago, CharlesB said: we know about this and it will be fixed shortly. If it's really annoying you then shut down and restart the game and it should display properly. Apparently, I got crash instead, so please ignore my crash report, I didn't read your post, so after restarting the game everything works fine, we even got in-game notification about the bug, that's awesome. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162747 Share on other sites More sharing options...
Marco BR Posted March 7, 2019 Share Posted March 7, 2019 5 minutes ago, mzajy said: Apparently, I got crash instead, so please ignore my crash report, I didn't read your post, so after restarting the game everything works fine, we even got in-game notification about the bug, that's awesome. I still have no Skins, they should be working on it There's OK, I saw now that it was about the home screen Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162751 Share on other sites More sharing options...
Flameblaster421 Posted March 7, 2019 Share Posted March 7, 2019 I have the same problem. I bought one of the bundles and I was so happy to get all my new items but then the game said “failed to connect to klei servers” it also charged me so umm... did I just waste my 20$ on nothing also can you please tell us when you guys at klei fix this please Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162790 Share on other sites More sharing options...
Developer CharlesB Posted March 7, 2019 Developer Share Posted March 7, 2019 Hi everyone, just a quick update. The problem should be fixed for anyone who tries to buy the pack from now on. For those that already bought it, you'll be getting your items soon, just hold on a bit longer. We have to fix each account manually so it's a bit of a slow process. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162807 Share on other sites More sharing options...
Developer PeterA Posted March 7, 2019 Developer Share Posted March 7, 2019 All the accounts that had issues purchasing the Magmatic Bundle should be fixed up now. Please let me know if you haven't received your items. Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162815 Share on other sites More sharing options...
Rachel949 Posted March 7, 2019 Author Share Posted March 7, 2019 Thank you! Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162823 Share on other sites More sharing options...
NoobKillerx1 Posted March 7, 2019 Share Posted March 7, 2019 Yes I have have not received any skins for my Magmatic Bundel purchase. Klei ID: KU_ppJal-Gr Link to comment https://forums.kleientertainment.com/forums/topic/103609-unable-to-get-ps4-purchased-items/#findComment-1162825 Share on other sites More sharing options...
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