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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

CharlesB

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  1. [UPDATE] The Gorge on Consoles

    Hey Everybody, I just wanted to get some info out to you now that things are coming together. We're currently finishing up work on bringing The Gorge to console. Right now we're running through internal testing and will be submitting to Cert early next week. This means we should have it out to you either late next week or the week after. Unfortunately I can't give a more accurate time frame until after we've cleared Cert but I wanted to make sure you all knew we haven't forgotten about you and it should be coming soon. TL;DR: I will let you know as soon as we have a more accurate date for you but it's likely end of next week or the week after.
  2. U.S. (East) Dedicated Server have no caves

    Changed Status to Fixed
  3. U.S. (East) Dedicated Server have no caves

    Caves are all back. Thanks for letting us know about the issue.
  4. Are you changing any settings from the defaults when creating your worlds?
  5. Xbox servers are down?

    Have you changed any other world settings, like world size?
  6. The Gorge - PS4 news

  7. The Gorge Hype!

  8. Hi Everyone. I know you're all waiting for your turn to placate The Maw in Hell's Kitchen... er.. I mean The Gorge so I wanted to give you a quick update. We're currently hard at work bringing The Gorge to PS4 and Xbox One. Since this is our first console event there's a lot of additional technology that has to be developed and tested, including adapting the event for split screen play, localizing all the text, developing and deploying event servers, and handling DLC. We're hoping to bring this all together and have it in your hands to experience before the end of the PC event. Now I'd better get back to the kitchen before Chef asks for my apron. Here's a taste of what we've got so far...
  9. Great work figuring that out. If you have the time could you describe a bit more of what you did or where you found the settings to tweak? I'd like to have it added to our support section to save others pain in the future.
  10. I'd add that the fire from the burning gunpowder could also be waking Klaus up when you set it too close to him. He can burn and catching fire will wake him from slumber.
  11. Cave entrance leads to a second map

    Thanks for figuring out how this happens. We'll look into fixing it as soon as we are able.
  12. Found it, fixed it! For the curious, don't press circle on player 2's controller before they're signed in. At least not until the next patch comes out
  13. I think I see the crash reports, thanks. Do you have any of the pro's enhancements enabled for DST? I think you can turn on some sort of performance boost, and maybe some sort of graphics boost as well (?). If you do have them enabled you might try turning them off and seeing if that helps. I'll try to figure out what's going wrong on from the crash reports as well.
  14. I tried your settings but wasn't able to reproduce the issue. Some further questions that could help Are you getting it in multiple worlds/saves, or only one particular one? Are you playing in online or offline mode? Are you playing on a ps4 or a ps4 pro? You may be in the *lucky* situation of having a rare crash that I'm trying to track down. Can you get it to happen again, and hit the "report a problem" button. I think it lets you enter a comment, write me a message there and include your forum name so I can identify the crash.