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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

CharlesB

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  1. [Game Update] - 132

    Twitch skins should be in the next update. Skins DLC is in the process of being approved by Sony/Microsoft and will be available once that is complete.
  2. [Game Update] - 1111

    Hi everyone. I'm trying to improve combat in the game and this is a first step. It's still very experimental at the moment and subject to change. I'd like your feedback, both positive and negative. If you don't like it, try to be constructive with your criticism so that it can be improved.
  3. [Game Update] - 132

    Hi everyone. I'm trying to improve combat in the game and this is a first step. It's still very experimental at the moment and subject to change. I'd like your feedback, both positive and negative. If you don't like it, try to be constructive with your criticism so that it can be improved.
  4. @wjlsg88 @NoscopeFelix You will be able to use Twitch skins in game with a future update. Keep checking the patch notes to find out exactly when they're added.
  5. bugs after update

    I think you meant to post this in the PC/Steam forum. This is the PS4 bug tracker.
  6. Caves plugged

    I think you meant to post this in the PC/Steam forum. This is the PS4 bug tracker.
  7. Invisible

    Was it just the one time or are you able to reproduce this?
  8. Stuck in Offline

    You probably accidentally declined the EULA.; you have to accept it to play online. From the main menu go to Options->More->Review the EULA. Once you accept you'll be able to play in online mode.
  9. Stuck in Offline

    You probably accidentally declined the EULA.; you have to accept it to play online. From the main menu go to Options->More->Review the EULA. Once you accept you'll be able to play in online mode.
  10. If you mean console commands, like on PC, then no PS4 and XB1 don't support those.
  11. Hello  KLEI !

    I was a fan of dont starve until I found out that you did not fix the lags you promised would happen with the update of Gorge, When will you fix the Split Screen lag on Xbox ? It's even lagging on the Gorge update/event, this lag is here since more than 2 years, you said the map is huge for the Xbox one, but the Gorge is so small and its still lags, its a pity that you are not trying to fix the problem, its been 2 long years that it lags and it just keeps getting worse, whats the point of making unfinished games and letting people buy it hoping you will fix the problem, I feel like I have been duped... I have been exepecting your reply since more than a year and you dont even bother to reply, and you replied a few others who had tiny problems and fixed it on ps4, why not Xbox?

    All I want to know is if you are going to fix it or not, if yes then when? As I have been waiting for 2 years...

    Waiting for you reply.

    Thank You !

  12. [UPDATE] The Gorge on Consoles

    We're testing a new Xbox build to address both the caves and custom match problems. It should hopefully be available sometime next week.
  13. I can confirm that this is an issue that snuck into the latest release. A fix will be included in the next patch.
  14. [UPDATE] The Gorge on Consoles

    Just one of you needs a PS+ account. As long as that player sets the PS4 as their primary PS4, anyone else on that machine can "use" the PS+ as well.
  15. [UPDATE] The Gorge on Consoles

    You can play in split screen, but you must be online. This event, and all others in the future, can only be played on Klei servers, and you must be in online mode to connect to them.