Don't Starve Together clothes gone

[_igniteMe_]

Hi,

I've had DST for a longggg time, and I was playing today to find out all my specialty clothes disappeared. I play as Wigfrid, and she always has the nightmare suit on, when I got it in a chest years ago. But today it is completely gone, and not even in the weaving compartment. This is happening with my other clothes too. I did not get a new computer, or reset my computer, any one have ideas on what this could be?

Thanks,

Jay

[JoeW]

Any chance you hid your inventory?
http://support.kleientertainment.com/customer/en/portal/articles/2960438-my-don-t-starve-together-items-are-missing-from-steam-inventory

 

[Captain_Rage]

Once you start the game and the world has loaded, try to bring up the debugging information and check that you are receiving "ticks" from the master servers. The game obtains information which items you own from the Klei authentication servers. If it cannot establish a connection your game will presumably blank out all the skins in the inventory.

 

Edit:

Normally you establish a connection with said servers when you start DST and press "Play!", although if for some reason it cannot connect you will be able to play the game but the game won't let you access any skins.

[_igniteMe_]

@JoeW  That was a good thought but no I did not

@Captain_Rage   I will try now.

 

[PeterA]

Log in to http://accounts.klei.com, and then post your Klei User ID. I'll need that to look into the state of your account.

Also go to https://items.kleientertainment.com/HealthCheck, and let us know what you see.

We recently moved some servers around, and if your DNS cache has stale data in it, then you could be trying to contact the old missing servers. You could try running this command from a windows cmd prompt or powershell.

ipconfig /flushdns

 

[Kaio17]

That happen with me too, but not all my stuff, but a lot of them like my creepy cauldron, some elegant heads, and the wormwood himself is gone.

1 Emote, emoticons, portraits,profile icons, i had them all now is missing some of each

1 hour ago, PeterA said:

Log in to http://accounts.klei.com, and then post your Klei User ID. I'll need that to look into the state of your account.

Also go to https://items.kleientertainment.com/HealthCheck, and let us know what you see.

We recently moved some servers around, and if your DNS cache has stale data in it, then you could be trying to contact the old missing servers. You could try running this command from a windows cmd prompt or powershell.

ipconfig /flushdns

 

The first link doesnt open here. Can I post my id here? (it open a brown screen then give me an error message)

The second one, only shows "ok"

 is ok.

Didnt got hacked as well, money is fine, no trade for others, spools didnt remember exaclty but are close too.

 

KLEI USER ID

KU_WDWc3O3J

PLAYER ID

76561198027089858

[nome]

6 hours ago, Kaio17 said:

Didnt got hacked as well, money is fine, no trade for others, spools didnt remember exaclty but are close too.

Just did some point checks are it looks like your items are still in your account (at least some of the ones you mentioned which I checked, like wormwood - which in your account I see created 2019-06-06). More information about the state of your inventory is something we're looking to add to the account website but it's still on the backlog for now. Please boot the game, verify that you don't see your items, then send your log to support so we can take a peek at what might be going wrong on the client side of things.

[HeatAndRun]

I also had an experience just like you. When I had too many skins, over 3200, in my case, some of my skins hid themselves from my inventory.

But after I sold some of my skins, and my skin amount went down, my disappeared skins re-appeared.

If you have thousands of skins, maybe storing your spare skins to other steam account will work.

[Kaio17]

3 hours ago, nome said:

Just did some point checks are it looks like your items are still in your account (at least some of the ones you mentioned which I checked, like wormwood - which in your account I see created 2019-06-06). More information about the state of your inventory is something we're looking to add to the account website but it's still on the backlog for now. Please boot the game, verify that you don't see your items, then send your log to support so we can take a peek at what might be going wrong on the client side of things.

Im at work now, but in the moment I arrive home, i do it, but which log and where i send it?

 

2 hours ago, HeatAndRun said:

I also had an experience just like you. When I had too many skins, over 3200, in my case, some of my skins hid themselves from my inventory.

But after I sold some of my skins, and my skin amount went down, my disappeared skins re-appeared.

If you have thousands of skins, maybe storing your spare skins to other steam account will work.

Yes, i have a big number like you, in fact yesterday i received a lot of new items this week, maybe is the same pproblem, i not gonna sell right away since the devs are trying to find out something, thanks for thr information.

[PeterA]

6 hours ago, Kaio17 said:

Yes, i have a big number like you, in fact yesterday i received a lot of new items this week, maybe is the same pproblem, i not gonna sell right away since the devs are trying to find out something, thanks for thr information.

Yeah, if you have over 3000 items, then this is likely the bug you're running into (some items don't appear). It's an issue we're looking into, but don't have an estimate for when we'll have it fixed. As HeatAndRun said, you can either sell, or unravel duplicates, or trade them to a secondary Steam account.

Thanks for the feedback!

[HeatAndRun]

7 hours ago, Kaio17 said:

Yes, i have a big number like you, in fact yesterday i received a lot of new items this week, maybe is the same pproblem, i not gonna sell right away since the devs are trying to find out something, thanks for thr information.

I'm glad I could help!

[Kaio17]

59 minutes ago, PeterA said:

Yeah, if you have over 3000 items, then this is likely the bug you're running into (some items don't appear). It's an issue we're looking into, but don't have an estimate for when we'll have it fixed. As HeatAndRun said, you can either sell, or unravel duplicates, or trade them to a secondary Steam account.

Thanks for the feedback!

On the moment, my items are still missing, I have more then 4500 atm, i gonna trade some now and sell others, tomorrow I should be with my disappered items back ? Cause 1 day delay from steam.

I dont know if the log that you mentioned is it but here goes..

16 minutes ago, HeatAndRun said:

I'm glad I could help!

♥

client_log.txt

[PeterA]

3 minutes ago, Kaio17 said:

On the moment, my items are still missing, I have more then 4500 atm, i gonna trade some now and sell others, tomorrow I should be with my disappered items back ? Cause 1 day delay from steam.

You should be able to see the items instantly in-game once you get down to a lower number. To get your Steam inventory to refresh, log in to DST and then check Steam again. Launching DST should trigger Steam to invalidate it's cache of your inventory.

[Kaio17]

Im doing "inn trade" system right now, i did 11 times, the number change 4685 to 4675 since the trade use 9 items, the results are wrong, i'll keep going.

Edit: doing this wormwood already appear again..

[PeterA]

Just now, Kaio17 said:

Im doing "inn trade" system right now, i did 11 times, the number change 4685 to 4675 since the trade use 9 items, the results are wrong, i'll keep going.

That's because you actually had more than 4685 items. The database wasn't able to return your actual number of items, so as you get rid of some items, more of the previously hidden items are getting returned.

[Kaio17]

Just now, PeterA said:

That's because you actually had more than 4685 items. The database wasn't able to return your actual number of items, so as you get rid of some items, more of the previously hidden items are getting returned.

Ok, I'll go on, there's a number that i could stop ?

Cause is missing some items still

[PeterA]

I don't have a precise number for you at the moment unfortunately, but I believe it'll be closer to 3000.

[Kaio17]

39 minutes ago, PeterA said:

I don't have a precise number for you at the moment unfortunately, but I believe it'll be closer to 3000.

Ok. I'll try to get close, then I trade the last ones 

Just for feedback, 

Looks like the number is between there 4600~4700

[Kaio17]

I did this test, every 11 times doing trade inn system I throw 88 items away 99 - 11, then i close the game and watch the inventory number on steam, 

4685
11x
4675
22x
4677
33x
4670
44x
4666
55x
4626
66x
4538
67x
4530
after weave dupes
4085