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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Captain_Rage

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  1. Are you supposed to receive an e-mail for verification when signing up? I still haven't gotten any it's been over a week. Previously I had no problems receiving e-mails or newsletters from Klei but here something is amiss. '> Candidate's email address verified /not verified. >>> Action Required: Open link in email message ' And nothing to be found.
  2. Oh, I know! What about a compass reskin!? As part of the Hamlet release. :ppp Then it could change the HUD compass as well.
  3. Exactly. Just like spear skins gets applied to staves, too.
  4. A reskin for Bernie would be swell, or a carrot reskin.
  5. Steam to standalone?

    If you bought the game directly through the Klei website you ended up with a downloadable link on Humble Bundle (plus a redeemable key for Steam). Atleast I thought so.. but looking at it now, the Klei website is referring to the Steam store and other stores (no mention of Humble Bundle or GOG though). Invisible, Inc. asks you to enter your e-mail when purchasing directly from the Klei website however, so I guess here you get a link to Humble Bundle for downloading the game: https://www.klei.com/games/invisible-inc/buy I think the questions is about whether you can claim your game for download if you already bought it on another platform (or as a physical copy), like described on GOG: https://support.gog.com/hc/en-us/articles/212806285-Can-I-add-to-my-GOG-account-some-games-that-I-bought-elsewhere-
  6. Do you need to verify your e-mail address after logging in with your Steam account in order to sign up for the beta? The page says: ' Global Action Team Terminal v1.2 # Form Submitted Successfully > Validating... Info valid. > Email message sent to ***. > Candidate's email address verified /not verified. >>> Action Required: Open link in email message > Please check your inbox. > Terminal Disconnected ' Even after checking back after the night there was no verification e-mail sent. Previously I had no problems receiving any e-mails from Klei, be it newsletters or forum notifications or others. Now there is nothing new in the inbox, however. Does this simply mean that you only receive an e-mail when you get enrolled into the beta? Or do you have to verify something in order to sign up?
  7. The thing is, the developers are aware of the different opinions the community has regarding the game. Joe wrote not long ago that they know that many players would like to see balance changes for some of the characters, but they realize that there are also many players that like the game as it is. Hence it would take substantional effort to address potentional changes and that they already are busy with other things. Once they finish what they are doing, they reevaluate what they should be doing next. You can have different thoughts regarding the game. However, you should keep a bigger perspective in mind. Klei is not done with this game for sure and they have constantly been listening and monitoring what the players are saying, it's just that they are many factors at work. Klei is neither slacking or ignoring us, though. *having high hopes for the next event*
  8. Logging in...

    You can always elaborate on the problem in your native language, besides describing it in English.
  9. YOTG skins?

    Perhaps they are still obtainable during the hiatus between The Year of the Varg and the next big event...? Just like some event skins are able to be woven and purchased the days following the end of the seasonal event. It would be nice to know, atleast when it comes to drops. Maybe I should use the Trade INN more often, speaking of nothing.
  10. YOTG skins?

    I was also pretty sure that the Dainty Coatdress only dropped during the Chinese New Year event, atleast as of last year. This year I got one during The Year of the Varg. It does indeed belong to the Lunar collection, which is related to the Chinese New Year. However, the Silkrobes also have the Lunar tag while being obtainable throughout the whole year. I suspect that Lunar collection items that were added more recently are tied to events, while the older ones might not be, because there indeed seems to be a few inconsistencies and wonky things in the works in regards to the drop system.
  11. Klei knows how to deal with you people, don't worry. x) They're professionals.
  12. Favourite DST dialogue?

    Willow inspecting Deerclops.
  13. Predictions on Summer skins

    War Saddle reskins.....
  14. Discord Integration for DS/T?

    And fix a positional audio plugin, or tell us how such data can be obtained from DST, for Mumble while you're at it. Seriously, that would be so cool.