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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Captain_Rage

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  1. *What on asteroid
  2. [Game Update] - 277795

    BYE, BYE, BILLY, HAHA!
  3. Leaderboard issue

    Same thing here. I played a game with Gamelol and NiGhtMaRe and our result hasn't showed up on the leaderboard (we played 2-3 h ago, the scoreboard was updated ~ 20 min ago, our latest score is greater than the current lowest score but our names still don't show). Please see the attached files. EDIT: NOW our names showed up the board. It definitely didn't for the first few leaderboard updates after the match. There seems to be some delay to it. Okay, there doesn't seem to be any issue on our part. False alarm. thegorge_stats_07-11-18.csv client_log.txt
  4. Snack of All Trades - Problem

    Which dishes did you cook? I think you need to use a dish with explicitly 4 ingredients (some of the 3 slot dishes can be made with 4 ingredients as well, but that doesn't count from what I've noticed). If you fuel and put ingredients on the Large Grill/Casserole/Cookpot, remove the dish and serve it you should get the achievement.
  5. What do you think the special item is gonna be?

    The dream would be a Crabbit pet for DST with a pebble crab reskin. May it come to.. >_>
  6. And rightly so. If you don't enjoy it, there is no point. I'm having a blast with people that I met while playing The Gorge. Carefully hoping to stay in the bronze, atleast!
  7. A potluck of dedication, analytics, execution aaaaaaand... add some good RNG for flavour. x) Let's cook!
  8. The Gorge Tournament

    When you share a game on Steam. If you gift the game it is a separate copy.
  9. The Gorge Tournament

    The grand prize gold thing might be a time limited reward, from what we currently know. If it's reserved for the top 3 players it sounds a bit limiting, yeah. On the other hand, we don't know whether there will be many categories or tiers to compete in.
  10. The Gorge Tournament

    Initial feedback: sounds delicious!
  11. Escape without satisfying any cravings achievement guide

    Ohh, I must have missed that post. Cool, thanks!
  12. Escape without satisfying any cravings achievement guide

    This may be very far-fetched and/or stupid... but has anyone tried consequently opening the safe that is closest to Billy? Maybe the loot from the safes is not random after all..? Who knows, we might have omitted something in regards to how the safe loot is generated. Could be worth a try.
  13. A Problem

    Our Winona did the same thing! That was me. Nobody held any hard feelings though. x)
  14. A Problem

    We had the same problem until we figured out it is about cooking (and not serving). You're not allowed to cook syrup. After we realized that we got the achievement.
  15. The Gorge Event Extended

    Maybe the chicken slippers will make a comeback as the grand prize. That would be swell.