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The official item server was down?


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1 hour ago, nome said:

Where are you located? We are not aware of any outage and have not received any other reports to that effect. However it's true that the item server's load balancer doesn't respond to pings. You want to visit https://items.kleientertainment.com/HealthCheck to see if it's healthy.

Thanks @nome. I'm in Beijing China.

If the items server won't respond to pings. It must be my network provider's fault obviously. Thank you all the same.

Btw, here are some screenshots of the network status to the login server on last weekend. I traced it with domain name. While using IP addr just had the same effect.

1.png.27b26a3ad6758005288d1f56ffc1bc7c.png

2.png.0d4e1e3964c2757f94e4691dfe12f541.png

3.png.0f4c18bd10545c41a0841a82f7db15c8.png

4.png.ae5c466718cd5987dae99412205197c0.png

The cloud computers of the pictures above are located at Beijing, Hangzhou and Shenzhen.

I don't know if there is any way to solve this problem. It's hopeless anyway. The route network start to get worse at the gateway of our network provider.

As far as I know, lots of the dedicated servers in China have encountered this problem, especially in the last two weeks.

The dedicated servers can't start (because of validating token fail). And even lucky enough, the shards are on. Players can't login mostly. Or even login successfully with such many trys, they will probably lose their skins. (Maybe connect to item server fail. I'm not sure.)

I know it's hopeless. Just to make sure it's all my gateway's fault. TnT

 

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9 hours ago, nome said:

Where are you located? We are not aware of any outage and have not received any other reports to that effect. However it's true that the item server's load balancer doesn't respond to pings. You want to visit https://items.kleientertainment.com/HealthCheck to see if it's healthy.

I love how just going to this page says "ok" hahaha.

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On 3/25/2018 at 10:48 AM, CrazyMoeMew said:

If the items server won't respond to pings. It must be my network provider's fault obviously. Thank you all the same.

No, sorry, I was not clear. The pings not working were due to a misconfiguration on our end, but had nothing to do with whether the server was up or down. The best way to check if one of our services is up or down is by visiting its HealthCheck endpoint in your browser.

Because we're not a Chinese company, we're not allowed to host inside China, so our Asian servers are located in Singapore. This means your item server traffic has to go through the great firewall. This can sometimes lead to problems.

We will investigate further, and welcome any additional information you can provide. 

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Is this related to the fact that instead of getting the usual chest with 4 drops I only get one common stuff like a shirt, skirt, pants and stuff like this? Is thins normal intended behavior? Meaning currently there's no event and only if there's an event going on the chest with 4 drops is active?

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4 hours ago, cezarica said:

Is this related to the fact that instead of getting the usual chest with 4 drops I only get one common stuff like a shirt, skirt, pants and stuff like this? Is thins normal intended behavior? Meaning currently there's no event and only if there's an event going on the chest with 4 drops is active?

No, it's not related to any server location, because: Yes, outside of events you only get the usual single item. These event chests aren't the usual drops, they are event drops, only dropping during events instead of common or classy items.

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This is the disadvantage to having all the events bunched up in one part of the calendar: Short-attention-span players have enough time to get used to chests dropping and come to expect them, and then in the summer it feels like the game is languishing. I really like Chinese New Year as an event theme, but it really feels like if they’re going to continue with events they should have one in June or July instead.

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I may look/sound like a short-attention-span player, but trust me it's not the case as I don't really pay attention to what drops I get cos most of the time are commons and on top of that I pretty much got (either from drops or marketplace) the stuff I wanted anyway. :)

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19 hours ago, cezarica said:

I may look/sound like a short-attention-span player, but trust me it's not the case as I don't really pay attention to what drops I get cos most of the time are commons and on top of that I pretty much got (either from drops or marketplace) the stuff I wanted anyway. :)

Well, I did not mean anything personal. Some players might just be new so they don’t know any else but others just get used to the back-to-back events from Halloween through Chinese New Year and forget that it’s been any other way, even though we’ve been through this whole cycle once before. It would be nice if the events were more evenly distributed across the calendar. 

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