EveTater Posted December 10, 2014 Share Posted December 10, 2014 Bug Submission: Category: General Issue Title: Not getting verification email Issue Description: After getting the key and going into Don't Starve Together Beta I was asked to create an account. I did so and was told I would receive a verification email instantly. I waited about 15 minutes and didn't receive one. I then went back and tried to use a different email and wait. I still did not receive the verification email. It is now half an hour into waiting and I have not received a verification email. Steps to Reproduce: Download Don't Starve Together Beta Press Play Create Account Wait to receive verification email Link to comment Share on other sites More sharing options...
Hellkitty Posted December 10, 2014 Share Posted December 10, 2014 Have you checked your spam folder? I think mine showed up in there. Here's someone who posted about the same issue: http://forums.kleientertainment.com/topic/44918-cannot-access-multiplayer/ Link to comment Share on other sites More sharing options...
JoeW Posted December 10, 2014 Share Posted December 10, 2014 Hey there. I checked our logs and I see that your verification email was definitely sent, a little more than a half hour before your bug report. Check your spam box for an email titled "Email verification request from Klei Entertainment" Link to comment Share on other sites More sharing options...
ollu Posted December 19, 2014 Share Posted December 19, 2014 having the same problem here i had the email send 3 times now and still nothing at all in my email including the spam folder. Link to comment Share on other sites More sharing options...
Macky Posted December 19, 2014 Share Posted December 19, 2014 I am also having this exact same issue. I have verified the email is not in my spam/filtered folders. Have attempted to send it twice with no luck. Link to comment Share on other sites More sharing options...
Macky Posted December 19, 2014 Share Posted December 19, 2014 Nevermind. Just got it Q.q Link to comment Share on other sites More sharing options...
ollu Posted December 19, 2014 Share Posted December 19, 2014 im still not getting the email Link to comment Share on other sites More sharing options...
ollu Posted December 19, 2014 Share Posted December 19, 2014 i got the email but its saying that its an invalid verification why is that? i got the email but its saying that its an invalid verification why is that? i got the email but its saying that its an invalid verification why is that? Link to comment Share on other sites More sharing options...
ollu Posted December 19, 2014 Share Posted December 19, 2014 i have gotten all the emails but non are working... Link to comment Share on other sites More sharing options...
ollu Posted December 19, 2014 Share Posted December 19, 2014 anyone have any fixed for this problem? anyone have any fixed for this problem? Link to comment Share on other sites More sharing options...
Developer MarkL Posted December 19, 2014 Developer Share Posted December 19, 2014 Ack! I'm sorry to hear about the issues you are having. We switched over some servers today, and had a brief (accidental) interruption in this service. Please try again now, account creation should go far more smoothly. Link to comment Share on other sites More sharing options...
Developer MarkL Posted December 19, 2014 Developer Share Posted December 19, 2014 anyone have any fixed for this problem? anyone have any fixed for this problem? Hey Ollu, Actually this sounds like something different. Can you please forward one of those emails to us?livesupport@kleientertainment.com and include a link to this thread in the email. We will try to get you sorted out as quickly as possible Link to comment Share on other sites More sharing options...
Winterzbite Posted January 7, 2015 Share Posted January 7, 2015 I also am not getting a verification email. Ive tried several times over the last couple days and the email is not sending.... Email address is correct and i have checked my junk mail folder. Can anyone look into this? Link to comment Share on other sites More sharing options...
rezecib Posted January 8, 2015 Share Posted January 8, 2015 @Winterzbite, Try emailing support like the post above suggests Link to comment Share on other sites More sharing options...
JoeW Posted January 8, 2015 Share Posted January 8, 2015 I also am not getting a verification email. Ive tried several times over the last couple days and the email is not sending.... Email address is correct and i have checked my junk mail folder. Can anyone look into this? hey there, I checked our records and your email address is misspelled according to the email address you are using here on the forum. The second part of your email address is missing a letter. Link to comment Share on other sites More sharing options...
Wisbi Posted April 25, 2015 Share Posted April 25, 2015 Yes, hello. I'm having a similar issue, I just got this game a few hours ago and tried resending my email for verification several times, but I never got one. Link to comment Share on other sites More sharing options...
Wisbi Posted April 25, 2015 Share Posted April 25, 2015 Oh, it *JUST* went through! (after like an hour) aha, sorry for the trouble! Link to comment Share on other sites More sharing options...
orangezest90 Posted May 6, 2015 Share Posted May 6, 2015 been also waiting already an hour sent in 4 times, send me my confirmation so i can play or give me my money back, #fail #aintnobodygottimeforthat #comeatmebro Link to comment Share on other sites More sharing options...
Brah123 Posted July 28, 2015 Share Posted July 28, 2015 I havent recieved my email either Link to comment Share on other sites More sharing options...
Moiyo Posted August 6, 2015 Share Posted August 6, 2015 I've sent the request multiple times with different emails to see if that was the problem and I still haven't gotten it. Link to comment Share on other sites More sharing options...
Moiyo Posted August 6, 2015 Share Posted August 6, 2015 I just got it. Sorry for any trouble. Link to comment Share on other sites More sharing options...
MusicChic200001 Posted October 24, 2015 Share Posted October 24, 2015 I've tried to do get an email validation now for days and you seriously have a problem with that part of the game. You need to fix this as you can see with everyones else post says...you have a problem with your email validation process. It also says i've logged into the game for 7 hour and the only thing i've been able to play is the Don't Starve but not the Don't starve together. I'm pretty sure it's not in any folders or spam folder and i've tryed this with several emails now. Link to comment Share on other sites More sharing options...
JoeW Posted October 24, 2015 Share Posted October 24, 2015 I've tried to do get an email validation now for days and you seriously have a problem with that part of the game. You need to fix this as you can see with everyones else post says...you have a problem with your email validation process. It also says i've logged into the game for 7 hour and the only thing i've been able to play is the Don't Starve but not the Don't starve together. I'm pretty sure it's not in any folders or spam folder and i've tryed this with several emails now. We have not been able to verify any current issue with this process. In each case, the email is either in the spam folder (or filtered in a box other than what the user expected), Email was mistyped or the email went to an email address different than the one the user was checking. I checked our records and see the email was delivered twice on Sept 27th and once today. Please head over to the support site at support.kleientertainment.com using the same email address you used to make the account and we can send you the link directly. Link to comment Share on other sites More sharing options...
liam555551 Posted October 31, 2015 Share Posted October 31, 2015 I did not receive an email and i have been waiting for a long time now, I was wondering if anybody knows what I should do. Link to comment Share on other sites More sharing options...
JanH Posted October 31, 2015 Share Posted October 31, 2015 I did not receive an email and i have been waiting for a long time now, I was wondering if anybody knows what I should do. We have checked our records and could not find any Don't Starve Together accounts registered under your email address. Did you perhaps use a different email address when you registered? Please provide our livesupport team your SteamID (Number). You will be able to find your Steam ID using this tool: http://steamidfinder.com/ Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.
Please be aware that the content of this thread may be outdated and no longer applicable.