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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

JanH

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  1. We are not able to retroactively prune down existing game worlds and unfortunately the upcoming update will not make any changes to these and they will behave the same. However, the update will provide benefits with all newly generated game worlds going forward.
  2. Join the Hot Lava dev team on Twitch (or on the Hot Lava Steam store page) this Thursday, July 12th, where we will be playing and answering your questions about the game! Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM Pacific Time (10:30 PM UTC) Where is it? https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area:
  3. hot lava not responding

    You should be able to find a resolution to just about every issue that won't allow you to play Hot Lava here: http://support.kleientertainment.com/customer/en/portal/articles/2943741 Should the issue persist, please provide us copies of your DXDiag.txt and your output_log.txt files and we will investigate further. You can generate your DxDiag.txt file by following the steps here: http://support.kleientertainment.com/customer/portal/articles/2503104 The output_log.txt file will be located in \Steam\SteamApps\common\Hot Lava\archive\build\hotlava_Data\output_log.txt
  4. Game crash when equip obsidian spear

    Thanks for the report, would you be able to provide us with the full log.txt file if you are able to reproduce the crash? You can find the log in your documents folder at \Documents\Klei\DoNotStarve\log.txt
  5. Hey everyone, Over the last couple of weeks, we have been investigating bug reports that users have been provided to us through the forums and support tickets. While looking into these reported issues (such as lag while in split-screen, slow down while playing an offline worlds, etc.) we found that the main source of these issues was because the Xbox One version of Don't Starve Together included the options to customize game worlds “HUGE” instead of “BIG”. Unfortunately, just like the PS4 version of the game, both consoles are not able to sufficiently run these HUGE worlds and also be able to maintain a proper, playable frame rate, which results in the issues that some players have been experiencing. Regrettably, the issue here is that these HUGE world customization options should not have been available in the game, but they were launched with the game unintentionally. We have discussed this with the team - since we didn’t adjust properly - originally, the default world size was already too large, so we are bringing the world size options inline with the PS4 version as originally intended, but we will be removing the option to choose worlds that the console cannot support. In the meantime, we recommend avoiding starting new game worlds above “Default” so that you can have a better play experience until we can update. We are very sorry for the inconvenience this has caused, and we will be ensuring that the the world size options are now more inline with the PS4 version of Don’t Starve Together. We expect that these changes address most of the issues that players are reporting, however we will continue to look at other possible causes, and further optimization of the game.
  6. PLZ HELP

    Thanks for the report - this is not a supported feature for the game currently. However, we have brought your report up with the team.
  7. Error starting Don't Starve

    For steps on resolving this issue, please see our troubleshooting guide for Don't Starve Together. Should the issue persist after following the steps in the guide, would you please post this in the Don't Starve Together Bug Tracker? http://forums.kleientertainment.com/klei-bug-tracker/dont-starve-together/
  8. For Don't Starve, launch the game and when you get to the main menu, use your keyboard's directional/arrow keys and ENTER key to navigate the menu. This will allow you to bypass the mapped primary button actions to access menu options. Go to Options > Controls > Reset and then the Apply button to fully reset your control settings to their default values.
  9. Crafting menu lag

    In order to investigate this further, we will need more information. Could you provide us with your DxDiag.txt and your log.txt files - you can generate your DxDiag.txt file by following the steps here: http://support.kleientertainment.com/customer/portal/articles/2503104 And you can find your log.txt file in your documents folder: \Documents\Klei\DoNotStarve\log.txt
  10. Game crashes on mod screen

    A patch with a fix for this issue was recently rolled out. If the crash persists, verify the integrity of your game files and that should resolve the issue.
  11. Mod error

    A patch with a fix for this issue was recently rolled out. If the crash persists, verify the integrity of your game files and that should resolve the issue.
  12. Thanks everyone for sharing their Sammy and Pipton drawing challenge submissions! Here is the finished piece from last week's show. Join us Tuesdays on the Klei Twitch channel (4:00 PM PT / 11:00 PM UTC), where we draw Klei game characters/creatures, chat username doodles, & even finish up streams with a blindfolded drawing. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. And, if you have any drawing challenge art pieces that you would like to submit, post them in this thread and they might get featured in future episodes! Where is it? https://www.twitch.tv/kleientertainment
  13. [Mac] Game crashes on startup?

    Hey @dillon_, sorry for the delay as we had a higher number of support requests due to the Steam Sale. Regarding this issue, we were able to reproduce this crash on our OSX High Sierra device and are looking into a potential fix.
  14. Thank you for the reports everyone. Our mobile developers are currently looking into this reported issue; we are sorry for the inconvenience.
  15. [Mac] Game crashes on startup?

    Sorry to hear that you're having trouble with the game. Here are a couple of troubleshooting steps that can help: 1) Please ensure that all of your system's drivers (graphics card, audio card, operating system, etc...) are up-to-date. Out of date drivers and software may cause conflicts with the game. 2) Verify the integrity of your game files and/or uninstall then reinstall your game to see if that resolves your issue. 3) If you have dual graphics card setup, please ensure that your system is using your dedicated graphics card when running the game. If the troubleshooting steps above have not been able to help, please provide us with your MAC's full system specs and your game's log file: https://forums.kleientertainment.com/topic/28807-reporting-bugs-logs-files-useful-information/