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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

JanH

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  1. Sorry for the inconvenience, update 269653 has been released - and should fix the problem some people have of the game closing right on start up (mostly new or reinstalling users).
  2. Sorry for the inconvenience everyone, update 269653 has been released - and should fix the problem some people have of the game closing right on start up (mostly new or reinstalling users).
  3. We hope you enjoyed the Don't Starve Together live stream. If you missed the show, the VOD replay is live on Twitch now: Watch Rhymes with Play Dev Cast - Don't Starve Together from KleiEntertainment on www.twitch.tv Also, a big thanks to @Altari and @SDragonhead as well as Shadowlb, @A_Man1502, @ashleyawoww, @AzulCrescent, @BLigute, @CoyoteRom, @LadyAvianna, and @LouisDurrant, for their Don't Starve Together cosplays and fan art submissions. If you have any that you would like to share with us, post them on our fan art sub-forum, or tweet them at us! Be sure to check out the Klei Art Stream Tuesdays at 4:00 PM (Pacific) and Rhymes with Play Dev Cast Thursdays at 3:30 PM. Click on the follow button on our Twitch channel to get alerted whenever we go live.
  4. Join the Don't Starve Together team on Twitch (or on the Don't Starve Together Steam Store page) this Thursday, May 24th, where we will be playing Don't Starve Together. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM PDT (10:30 PM UTC) Where is it? https://www.twitch.tv/kleientertainment https://store.steampowered.com/app/322330/Dont_Starve_Together/ Use our handy widget below to see when the stream goes live in your area:
  5. Based on your report, you are currently playing on a much older version of the game. Please verify the integrity of your game files for Don't Starve Together on Steam to force download the latest version.
  6. Inventory - lags

    Could you please provide us with more information regarding this? Are you playing with mods? Are you hosting a server or a playing as a client, joining someone else's server? Also, please provide us with your DxDiag and client_log.txt files. You can generate your DxDiag by following the steps here: http://support.kleientertainment.com/customer/portal/articles/2503104-how-can-i-find-my-dxdiag-file And you can find your client_log.txt file in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  7. DST crashes

    Could we get you to try and start up a new game once more - and if the issue persits, to provide us with your most updated client_log.txt file. You will find this in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  8. Join us Tuesdays on the Klei Twitch channel (4:00 PM PST / 11:00 PM UTC), where we draw Klei game characters/creatures, chat username doodles, & even finish up streams with a blindfolded drawing! Check out last week's Don't Starve Shadow Creatures art piece above. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. And, if you have any drawing challenge art pieces that you would like to submit, post them in this thread and they might get featured in future episodes! Where is it? https://www.twitch.tv/kleientertainment
  9. Thanks for taking the time to write us. From what you have described, Adventure mode is working as designed (with a Shipwrecked compatible world). As well, desert biomes exit in the base game and are generated when loading up the Archipelago chapter in Adventure mode.
  10. Game saves not loading

    Hi Deezall, sorry for the inconvenience - to help keep reported issues trackable and in one location, I have responded to a thread a with similar report:
  11. Hey everyone, sorry to hear that you are having trouble with the game. Could you give us more information about what your character was doing, or where you were last in the game world when this issue started happening? - Are you getting any crash/error messages when encountering this issue? Or are you just being brought back to the Xbox One's dashboard? - Also, could you clarify for us if you are encountering the issue when playing Don't Starve (base game), Reign of Giants, or Shipwrecked? - When the issue happens, was this when you were using a default game world, or a customized game world? If customized, what worldgen customizations were you using? - Is this issue affecting different game worlds/save slots? Or is this affecting only a specific save slot? (1 though 5)
  12. Join the Oxygen Not Included animation team on Twitch (or on the Oxygen Not Included Steam Store page) this Thursday, May 17th, where we will be breaking down animation principles we follow when creating animations for the game. This week, we will be focusing on keyframes, breakdowns, and inbetweens; techniques that help make animation feel more fluid. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM PDT (10:30 PM UTC) Where is it? https://www.twitch.tv/kleientertainment https://store.steampowered.com/app/457140/Oxygen_Not_Included/ Use our handy widget below to see when the stream goes live in your area:
  13. Our sincerest apologies for the delay everyone. The update (1.02) is out now on Nintendo Switch. Check out the update notes here:
  14. Don't Starve: Nintendo Switch Edition - Update 1.02 Notes (5/16/2016) Fixed pirate hat birds in vanilla DS. Hammer can now be stored in chests. Closing and opening the craft menu with a controller will now return to the same menu category. Crocodogs won’t spawn when turned off in the world gen options. Fixed Minimap losing progress upon quitting to the menu. Fixed an issue with being unable to hammer coral for it’s nubbins. Fixed an issue when unequipping boat items from a different boat than the players. Fixed a bug that allowed some ballphins to spawn on land Crocodogs won’t spawn when turned off in the world gen options Fixes crash on transition between Day 16-17 in ShipWrecked Fix season jump when leaving caves
  15. Join us Tuesdays on the Klei Twitch channel (4:00 PM PST / 11:00 PM UTC), where we draw Klei game characters/creatures, chat username doodles, & even finish up streams with a blindfolded drawing! Check out last week's Catcoon art piece above. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. And, if you have any drawing challenge art pieces that you would like to submit, post them in this thread and they might get featured in future episodes! Where is it? https://www.twitch.tv/kleientertainment