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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

JanH

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Don't Starve Together
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Oxygen Not Included
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  1. Game Crashing

    Thank you for the report. Please see our Oxygen Not Included troubleshooting guide for steps on resolving most issues you may run into when playing the game. Should the issue persist, would you please post this in the Oxygen Not Included Bug Tracker? https://forums.kleientertainment.com/klei-bug-tracker/oni/
  2. Hi everyone, please see here for an update on the upcoming patch/update for Android:
  3. Sorry for the wait and for the inconvenience. We are currently finalizing the update for Android (which will include the fix for this control issue) and we hope to have the update ready to roll-out sometime next week. Thank you very much for your patience everyone.
  4. Episode 207 - Join the Hot Lava dev team on Twitch this Thursday, September 20th as we play and discuss new content, mechanics, and other cool stuff included in the recently released Buzz and Translation updates for the game. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM Pacific (10:30 PM UTC) Where is it? https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area:
  5. Check out Klei artist Jesse's own take/interpretation of the Rocketry Upgrade from Oxygen Not Included. Join us every Tuesday on the Klei Twitch channel (4:00 PM PT / 11:00 PM UTC), where we draw Klei game characters/creatures, chat username doodles, & more! Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. And, if you have any drawing challenge art pieces that you would like to submit, post them in this thread and they might get featured in future episodes! Where is it? https://www.twitch.tv/kleientertainment
  6. 1110

    Update 1.1.10 - Added the ability to select the game's language in Options->Language. - Added a warning when trying to join a Gorge server hosted in a language other than your own. - Fixed an issue where players would get disconnected when trying to enter the caves when playing on someone else's server. - Fixed an issue where custom loading screen backgrounds were not displaying properly for the second player in split screen games. - Fixed an issue where the syrup recipe sometimes wasn't appearing in the recipe book. - Fixed a rare crash in the lobby screen. - Fixed a crash when trying to create a custom match in The Gorge. - Fixed an issue where the server listing screen wouldn't show any servers until it was refreshed.
  7. Update 1.1.10 - Added the ability to select the game's language in Options->Language. - Added a warning when trying to join a Gorge server hosted in a language other than your own. - Fixed an issue where players would get disconnected when trying to enter the caves when playing on someone else's server. - Fixed an issue where custom loading screen backgrounds were not displaying properly for the second player in split screen games. - Fixed an issue where the syrup recipe sometimes wasn't appearing in the recipe book. - Fixed a rare crash in the lobby screen. - Fixed a crash when trying to create a custom match in The Gorge. - Fixed an issue where the server listing screen wouldn't show any servers until it was refreshed. View full update
  8. Hi Mencken, sorry to hear that you're having trouble with Shipwrecked. First off, let's confirm that the DLC purchase was connected to your Steam account. First off, log out of Steam, restart your computer, then log back in to Steam using the same account that you used to purchase Don't Starve and Shipwrecked. From there: On your Steam library, right-click on Don't Starve > choose "Properties". In the Properties window, click on the "DLC" tab; there you should see Shipwrecked have been added and installed. If Shipwrecked has a check mark on "INSTALL" box, that means the DLC contents have been installed and added to the base game. If no check mark, click on the "INSTALL" box for Shipwrecked; Then click on the "LOCAL FILES" tab in Properties and verify the integrity of game cache – this will ensure that the DLC is downloaded and installed. If not, could you please take a screenshot of the contents of your "DLC" tab in the properties window?
  9. Screen blinking

    Thank you for trying these troubleshooting steps, now we'll have to take a couple of extra steps to make sure that there aren't any compatibility issues with either your drivers or GPU. Run the Compatibility Troubleshooter Tool for Windows - Open up your Steam game installation folder for Don't Starve Together (for example: \SteamLibrary\steamapps\common\Don't Starve Together\Bin\ ) - In the Bin folder, Right-click dontstarve_steam.exe > choose "Properties" - On the Properties windew click on the "Compatibility" tab > click on "Run Compatibility Troubleshooter" > choose "Try Recommended Settings" (If the screen still blinks white after the steps above, go back to the Compatibility tab and choosing "Compatbility Mode Run this program in compatibility for: " and choose Windows 7 > click Apply) Should the issue persist, could you provide us with your full DxDiag.txt, client_log.txt, and client.ini files? You can generate your DxDiag.txt by following the steps here: http://support.kleientertainment.com/customer/portal/articles/2503104 You can find your client_log.txt file in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt And the client.ini file is located in your documents folder: \Documents\Klei\DoNotStarveTogether\client.ini
  10. Sorry for the wait, the Report Bug tool is live now on Xbox One for Don't Starve: Giant Edition. More information here:
  11. Our sincerest apologies for the wait everyone, I can confirm that Don't Starve: Giant Edition Update 1.0.0.11 is live now on Xbox One - which includes the finalized Report Bug/Save Sender tool. Sadly one of the roadblocks we encountered with this issue was we had difficulties trying to reproduce reports or crashes on our side due to the fact that players' game save files are tied to their Xbox Live/Cloud account, which unfortunately we do not have access to, nor could they be sent to us manually. That being said, with this Report Bug Tool, players affected by this issue will now be able to provide us a better look at the issue happening, as well as access to a copy of the save file(s), which should allow us to be able to do proper reproduction and testing. If you are encountering the crash when trying to load your saves or starting new game saves, here's how to use to Report Bug tool: Sign into your Xbox Live account on your Xbox One; Launch Don't Starve: Giant Edition, and on the main menu; Go to the options screen, and to the lower-left hand of the screen will be the Report Bug button, access that to open up the tool; Provide a description of the issue or any additional information you think may be of help and hit send. This will also send your save files to us for further testing. After you've submitted the report/files, there's no need to create another ticket or follow up. Our team will be able to get these files immediately on our servers and we're looking into these saves to get more information about issues we’re having trouble reproducing. Thanks for your assistance and patience while we investigate.
  12. Episode 206 - Join the Oxygen Not Included art team as we host a behind-the-scenes stream on Twitch this Thursday, September 13th! We'll be showing off concept art and discussing how creatures, buildings, and more were designed, drawn and animated for the recently released Rocketry Upgrade. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM PDT (10:30 PM UTC) Where is it? https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area:
  13. Sorry to hear that you are having trouble with the game. On the Browse Games screen, could we get you to try refreshing the list? On the Xbox One, Refresh is tied to the "Y" Button. This should do a quick refresh on the list, and should start listing the games.
  14. Thanks everyone for posting your Oxygen Not Included drawing challenge submissions! Here is the finished piece from last week's show: Join us Tuesdays on the Klei Twitch channel (4:00 PM PT / 11:00 PM UTC), where we draw Klei game characters/creatures, chat username doodles, & even finish up streams with a blindfolded drawing. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. And, if you have any drawing challenge art pieces that you would like to submit, post them in this thread and they might get featured in future episodes! Where is it? https://www.twitch.tv/kleientertainment
  15. Unable to write to config directory

    Apologies for the delay - the "Unable to write to config directory" message means that the Windows user account currently being used on your computer does not have the proper admin permissions to be able to access/read/write to your hard drive. Please see our troubleshooting guide for steps to resolve this: http://support.kleientertainment.com/customer/portal/articles/2409757