JanH

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  1. This should still apply. There was a temporary issue with the process which has now been fixed. Sorry for the inconvenience. For now, please ensure that you log into https://accounts.klei.com/ using your Epic Games login information. Then while logged in, launch Epic Games Launcher to start and install Griftlands on Epic (and maybe play for a few minutes) This will inform and confirm on our servers that you own the game on that account. From there, follow the rest of the steps in our how-to guide, and you should be able to get your copy on Steam. If the issue persists, please let us know.
  2. Sorry for the inconvenience - unfortunately this issue was not fixed in the recent PS4 update. We have all the information we need on it and are looking into a fix coming in a future patch. It is not a small fix, so we didn't want to hold the other fixes waiting for it. Thanks for your patience.
  3. Thank you all for the report and for sharing your repro steps. We have provided the information to our porting partner and are looking into this now.
  4. Sorry to hear this. From your log, it looks like your system is having trouble retrieving the server listings. Checking our server status, it looks like all are working and in good health today as you will see on our server status website: https://status.kleientertainment.com/ That said, if you check the link below, you should be able to find a resolution to just about every issue that won’t allow you to connect to our servers or games online. Check that out here: https://support.klei.com/hc/en-us/articles/360029880991 Steam Support also has a Networking troubleshooting guide that has helped people with troubleshooting network issues in the past: https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493 As well, you'll want to check that certain programs are not running in the background that may interfere with Steam: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
  5. Quick follow up: The update has been rolled out for PS4. Thanks for your patience, and we we are sorry for the inconvenience. Patch notes here:
  6. The update is being pushed out now. Thanks for your patience, we're sorry for the inconvenience.
  7. The update is being pushed out now. Thanks for your patience, we're sorry for the inconvenience.
  8. Hi all, the update is being pushed out now. Thanks everybody for your patience, we're sorry for the inconvenience.
  9. This update is being pushed out now. Thanks everybody for your patience, we're sorry for the inconvenience.
  10. Sorry to hear about this. We've not received any reports similar to yours before. Could you please re-upload the video clip? The previous one you had provided is not working sadly. Also, is this happening to one save file only? Or to multiple save slots/save files?
  11. Hi there, sorry to hear that you're having trouble. A couple of questions that may help: Does these audio issues happen on multiple, different save slots? Or is it happening to one save file/save slot only? Is this happening to the Hamlet game world only? Or does it happen to DS / Reign of Giants / Shipwrecked as well? Are you playing on a Nintendo Switch, or a Switch Lite? Could you please provide us with a video clip of the audio issue(s) happening if possible?
  12. Thank you for reporting this. We are aware of this issue - our porting partners are prioritizing a patch currently and we hope to roll it out as soon as the patch is ready.
  13. Thank you for your report. Our team is aware of this issue. More info here:
  14. Thanks for the information. In the meantime would you be able to provide us with a video clip of the slowdown that you are encountering? Does it happen to any of your other save slots/save files? Or is it only happening to one specific save file only?