DJStrykaUK Posted September 13, 2012 Share Posted September 13, 2012 (edited) So today I bought Don't Starve, and it worked fine... But I have a really old google email is a hotmail account... I didn't get the Gift key sent to me so I converted it to a gmail account and now does not reconigse I have bought the game!I really do not want to buy the game again.. So not only have I lost the game, I did not get the gift key HELP!!! How do I get my account back?I can also prove by showing the receipt!--- PLEASE HELP I AM NOT RE-PURCHASING THIS Edited September 13, 2012 by DJStrykaUK Link to comment https://forums.kleientertainment.com/forums/topic/291-help/ Share on other sites More sharing options...
Developer Alia Posted September 13, 2012 Developer Share Posted September 13, 2012 Hi DJStrykaUK,Thanks for purchasing DS! If you can send me a private message with your old and new email accounts and the purchase order # (found in the original email) I can look it up for you and we can see what we can do.Cheers,Alia Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-1059 Share on other sites More sharing options...
ghasa Posted September 15, 2012 Share Posted September 15, 2012 Dear Alia, I havn't gotten my key either so could you help me with that too? I got a friend that's wanna test it out and maybe buy it if he enjoys it. Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-1240 Share on other sites More sharing options...
bronymike Posted November 4, 2012 Share Posted November 4, 2012 hi basically same thing happened with me Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-8570 Share on other sites More sharing options...
Excess Posted November 4, 2012 Share Posted November 4, 2012 hi basically same thing happened with meThen you should basically do the same thing Alia asked for above Thanks for purchasing DS! If you can send me a private message with your old and new email accounts and the purchase order # (found in the original email) I can look it up for you and we can see what we can do. Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-8634 Share on other sites More sharing options...
bronymike Posted November 8, 2012 Share Posted November 8, 2012 i cant comes up with Alia has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her. Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-9550 Share on other sites More sharing options...
JoeW Posted November 8, 2012 Share Posted November 8, 2012 That's pretty old. Anybody who has a direct account issue, should use the contact us link. Send in the applicable information (email address used to purchase, order numbers, anything you have) and I will do what I can to help out! We don't want to use PMs for issues that require direct follow-up because we want to make sure the issue gets resolved and won't get buried by other PMs and issues. Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-9551 Share on other sites More sharing options...
bronymike Posted November 17, 2012 Share Posted November 17, 2012 still no response Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-13387 Share on other sites More sharing options...
Toaster Fu Posted November 17, 2012 Share Posted November 17, 2012 Did you use the contact link? Link to comment https://forums.kleientertainment.com/forums/topic/291-help/#findComment-13484 Share on other sites More sharing options...
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