vaultrope Posted November 9, 2012 Share Posted November 9, 2012 Well, hello.Today i payed using PayPal, i got E-MAIL with my transaction, money was payed.And where's this E-MAIL with my keys? Have i done something wrong? I got to know that. Link to comment Share on other sites More sharing options...
mobius187 Posted November 9, 2012 Share Posted November 9, 2012 If you're having that sort of problem, this might help......Anybody who has a direct account issue, should use the contact us link. Send in the applicable information (email address used to purchase, order numbers, anything you have) and I will do what I can to help out!We don't want to use PMs for issues that require direct follow-up because we want to make sure the issue gets resolved and won't get buried by other PMs and issues. Link to comment Share on other sites More sharing options...
Excess Posted November 9, 2012 Share Posted November 9, 2012 Today i payed using PayPal [...]PayPal means you paid using the Humble Store, am I right? If that's so, you should login to your Humble Account, you'll find your key there. Link to comment Share on other sites More sharing options...
Toaster Fu Posted November 9, 2012 Share Posted November 9, 2012 PayPal is indeed the humble store. Link to comment Share on other sites More sharing options...
JoeW Posted November 9, 2012 Share Posted November 9, 2012 Yeap, that's humble store. The most typical issue that comes from the humble store is related to the email address you used to make the purchase. To start a purchase in The Humble Store, you put in your email address, then choose a purchase method (paypal, amazon, google wallet) and make the purchase through that system. Humble then sends an email to that address containing a unique URL that you can get your keys. If you either A) mistype the email address or B) type in a different email address than you think you used to purchase, people can miss the email confirmation. The best step here is to check any possible email address (and spam box) to see if you can find the Humble Store email confirmation.You can also go to the Humble Store to have the email resent or contact them to check to make sure you used the right email address: https://www.humblebundle.com/?s=resenderIf you still have issues, send in the information to the contact us page as I described before. (thanks for posting it mobius) Link to comment Share on other sites More sharing options...
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