Game crashed on the very first launch...


FunnyCatFish
  • Pending

Hello!!!!

I just bought ONI-Alfa and installed it on my laptop, but when I tried to launch it, I got a message saying:

---------------------------
The game crashed.
The crash report folder named "2017-03-05_162744" next to game executable.
It would be great if you'd send it to the developer of the game!
---------------------------

 

Can anyone, please, tell me where I could find that "game executable" on my computer and how I could send the crash report to the developer?

Thank you 

 

EDIT:

Just found the crash-report folder. There are three files in it. Not sure which one had to be attached, so I attached all three here.

crash.dmp

error.log

output_log.txt


Steps to Reproduce
I was trying to launch the game for the first time

Status: Pending

This issue has not been confirmed by a developer yet.


  Report Bug


User Feedback


.... ....

In your Steam Library, right-click on Oxygen Not Included, and select Properties. Click the Local Files tab. Select Browse Local Files.

The most likely directory it will be is C:\Program Files (x86)\Steam\steamapps\common\OxygenNotIncluded

You can attach the file to your trouble ticket by dragging it into the section below the comment box that says "Drag files here to attach, or choose files..."

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On 2017/3/5 at 7:09 PM, Flashman91 said:

Have you checked whether your PC has the minimum requirements for Oxygen Not Included?

Can you, please, tell me how I could do that?

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21 hours ago, Cheerio said:

Could you please try updating your graphics drivers ...

Is it possible to provide me with a link to some article teaching how to do that? (I am sorry, I am really bad at computers)

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Hi @FunnyCatFish,

Did you manage to find your crash report? If you could post it here people might be able to offer more help...

To check your computer specs against the minimum requirements for 'Oxygen Not Included': in Steam go to the 'Help' menu and click 'System Information' from the drop-down menu. This will display all of the specs of your computer.

The step-by-step instructions to update your graphics drivers will depend on which version of Windows you have.

 

Edited by Flashman91

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On 2017/3/8 at 6:37 AM, Flashman91 said:

Hi @FunnyCatFish,

Did you manage to find your crash report? If you could post it here people might be able to offer more help...

Hi @Flashman91,

Thank you for your help.

I found it. There are three files in the folder. Should I attach them to this message or to the very first one in this thread? Did both for now.

On 2017/3/8 at 6:37 AM, Flashman91 said:

The step-by-step instructions to update your graphics drivers will depend on which version of Windows you have.

I am using Windows 7.

 

On 2017/3/8 at 6:37 AM, Flashman91 said:

To check your computer specs against the minimum requirements for 'Oxygen Not Included': in Steam go to the 'Help' menu and click 'System Information' from the drop-down menu. This will display all of the specs of your computer

I don't understand a lot of things there. It says this:

Quote

 

Computer Information:
    Manufacturer:  ASUSTeK Computer Inc.
    Model:  K84L
    Form Factor: Laptop
    No Touch Input Detected
    
Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:           Intel(R) Celeron(R) CPU B800 @ 1.50GHz
    CPU Family:  0x6
    CPU Model:  0x2a
    CPU Stepping:  0x7
    CPU Type:  0x0
    Speed:  1496 Mhz
    2 logical processors
    2 physical processors
    HyperThreading:  Unsupported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Unsupported
    AVX:  Unsupported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Supported
    
Network Information:
    Network Speed:  
    
Operating System Version:
    Windows 7 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0
    
Video Card:
    Driver:  Intel(R) HD Graphics Family

    DirectX Driver Name:  igdumdx32.dll
    Driver Version:  8.15.10.2405
    DirectX Driver Version:  8.15.10.2405
    Driver Date: 23 May 2011
    OpenGL Version: 3.0
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 59 Hz
    DirectX Card: Intel(R) HD Graphics Family
    VendorID:  0x8086
    DeviceID:  0x106
    Revision:  0x9
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1366 x 768
    Desktop Resolution: 1366 x 768
    Primary Display Size: 18.98" x 10.67"  (21.73" diag)
                                            48.2cm x 27.1cm  (55.2cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: 784 MB
    Supported MSAA Modes:  2x 4x 
    
Sound card:
    Audio device: 
    
Memory:
    RAM:  1952 Mb
    
Miscellaneous:
    UI Language:  English
    Microphone:  Not set
    Steam Controller Cable and Base:  Not set
    Media Type:  DVD
    Total Hard Disk Space Available:  476937 Mb
    Largest Free Hard Disk Block:  168482 Mb
    OS Install Date: ?T?? 31 2013
    Game Controller: None detected
    VR Headset: None detected
    

 

 

crash.dmp

error.log

output_log.txt

Edited by FunnyCatFish

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So, given all the specifications I have provided in my previous message, is it possible to tell me here how I could update my  graphics drivers ?

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.... .... .... ....

All right, I've already figured out that there is no need to buy a new game. So, what about how to update graphics drvivers? How do I update them?

Edited by FunnyCatFish

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Unfortunately, looking at the info you posted, your laptop is going to be below the minimum requirements for the game. :(

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16 hours ago, Wade said:

Unfortunately, looking at the info you posted, your laptop is going to be below the minimum requirements for the game. :(

- Can you, please, tell me what exactly is below the minimum. And... do you know how I could update the graphics drivers?

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From the specs you posted, it looks like your processor is only 1.5 ghz, and only have 2gb of RAM. I'm not sure which Intel HD video card is you have, but that could also be an issue as well.

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4 hours ago, Wade said:

From the specs you posted, it looks like your processor is only 1.5 ghz, and only have 2gb of RAM. I'm not sure which Intel HD video card is you have, but that could also be an issue as well.

Thank you very much @Wade!!!

Do you know how I could check which Intel HD video card I have?

Edited by FunnyCatFish

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If you google the particular specs for your computer, you should be able to find out which integrated HD card you have.

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