• Announcements

    • JoeW

      Klei Winter Availability   12/17/2018

      Klei Entertainment support staff will be out of the office from December 24th and will return on January 2nd in observance of Christmas, Kwanzaa, Hanukah, Krampusnacht, Holiday, Newtonmas and/or Festivus. During this time; support staff, development, janitorial staff and animal handlers will not be in the office and will instead be in their homes or somebody else's home, doing whatever it is we do when we aren't in the office at this time of the year. Some of us will be around on and off and we will be monitoring servers, tickets and forums to make sure nothing explodes; but we will not be running at full capacity until we return on the 2nd. We have put together some information about our most common issues that should help you. And here you can find a list of resolutions to our most common issues on our support site: https://kleisupport.desk.com/customer/portal/articles/1398961 You can also find a resolution to most tech support related issues or general questions on our forums: http://forums.kleientertainment.com or on the support site at http://support.kleientertainment.com. Generally an answer to most every question you might have can be found in both the support site and forums. If you do not find the help you need on the forums or on our top issues list, send us a ticket on the support site. We will prioritize issues that require immediate attention, so if your issue isn't time sensitive it will take a little longer before we get to it but we might be in the middle of an argument with our Nana that we really do like the the set of fuchsia towels she gave us last year. We just keep them buried deep in the back bathroom closet because they are so nice we don't want anybody to mess them up. Thanks for your patience during this time. Happy whatever holiday you do or do not celebrate sometime around this time of the year. -Klei Entertainment-

Cheerio

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  1. Should be fixed in the next hotfix. Thanks!
  2. Could you please check to see if you have a .dmp file?
  3. Crash on startup

    Could you please upload your log file?
  4. Do you think you could upload a screenshot so I can see what's going on?
  5. For a crash, we really only need your save file. You can attach that to this post or you can pm me.
  6. Codex update spam

    Should be fixed as of the latest hotfix. Thanks!
  7. This should be fixed as of 289453. Thanks!
  8. [Game Update] - 289764

    Solid boosters should be fixed in the next hotfix. Not sure if this is the same crash but the next hotfix has a fix for a crash that occurs when meteors would hit a tile that was at the very top of the map.
  9. This crash should be fixed in the next preview hotfix.
  10. Crash

    Should be fixed in the next hotfix. Thanks!
  11. Should be fixed in the next hotfix. Thanks!
  12. keep getting crashes

    Should be fixed in the next hotfix. Thanks!
  13. Could you please upload your save file?
  14. Should be fixed in the next hotfix. Thanks!
  15. Should be fixed in the next hotfix. Thanks!