• Announcements

    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Cheerio

Developer
  • Content count

    2,959
  • Joined

  • Last visited

Community Reputation

2,523 Excellent

About Cheerio

  • Rank
    Yogurtson

Badges

Chester Kickstarter
  • Supported Chester
Visited by the Title Fairy
  • Visited by the Title Fairy
    Yogurtson
Oxygen Not Included
  • Alpha Contributor

Recent Profile Visitors

32,920 profile views
  1. Should be fixed in the next hotfix. Thanks!
  2. Could you please check to see if you have a .dmp file?
  3. Crash on startup

    Could you please upload your log file?
  4. Do you think you could upload a screenshot so I can see what's going on?
  5. For a crash, we really only need your save file. You can attach that to this post or you can pm me.
  6. Codex update spam

    Should be fixed as of the latest hotfix. Thanks!
  7. This should be fixed as of 289453. Thanks!
  8. [Game Update] - 289764

    Solid boosters should be fixed in the next hotfix. Not sure if this is the same crash but the next hotfix has a fix for a crash that occurs when meteors would hit a tile that was at the very top of the map.
  9. This crash should be fixed in the next preview hotfix.
  10. Crash

    Should be fixed in the next hotfix. Thanks!
  11. Should be fixed in the next hotfix. Thanks!
  12. keep getting crashes

    Should be fixed in the next hotfix. Thanks!
  13. Could you please upload your save file?
  14. Should be fixed in the next hotfix. Thanks!
  15. Should be fixed in the next hotfix. Thanks!