Anthony38136 Posted December 12, 2016 Share Posted December 12, 2016 Has anyone that purchased something from the Klei Store during the Krampus sale not gotten their stuff yet? I received my "Your Package has Shipped" email on the 3rd of December, and it is now the 12th. Also, when I check the tracking number that was included in the email, it says the package is "Awaiting Shipment". I am not sure what is going on, but I have emailed esc toys AND Klei and have not gotten a response in a couple days. So again, is anyone else having this problem? Because i've seen people on here get their pins already. Thanks. EDIT: Not sure if this belongs here, but I figured "General Discussion" was worthy enough of this. Link to comment Share on other sites More sharing options...
GentlemanFridge Posted December 12, 2016 Share Posted December 12, 2016 It really depends on where you live. I haven't recieved my Crabbit either, but it says that its shipped. Are you sure you filled in the correct adress, or changed it sometime? That might delay things. Link to comment Share on other sites More sharing options...
Kittydub Posted December 12, 2016 Share Posted December 12, 2016 It took about 15 days to get to me (Netherlands) too. It was also in the Netherlands after about 10 days, but it was stuck in customs. Really depends where you live. Link to comment Share on other sites More sharing options...
GentlemanFridge Posted December 12, 2016 Share Posted December 12, 2016 2 hours ago, Kittydub said: It took about 15 days to get to me (Netherlands) too. It was also in the Netherlands after about 10 days, but it was stuck in customs. Really depends where you live. Netherlands too? Landgenoten! Huzzah! Link to comment Share on other sites More sharing options...
Subscriber01236 Posted December 12, 2016 Share Posted December 12, 2016 I ordered my Spider Plush and it took around 12 days (1-2+ days held in customs) to arrive here for me (UK) (Bought on 21st of November, started shipping on the 22nd and received it on the 4th of December) Link to comment Share on other sites More sharing options...
Anthony38136 Posted December 12, 2016 Author Share Posted December 12, 2016 Oh sorry guys, forgot to include that i live in the U.S in Arizona. Every time I check the status of my package, it still says "Awaiting Pre-shipment information". And it's been like that for 10 days. I ordered it about 20 days ago. Hasn't even shipped yet according to the tracking number. Link to comment Share on other sites More sharing options...
Anthony38136 Posted December 12, 2016 Author Share Posted December 12, 2016 8 hours ago, WishIHadAFridge said: It really depends on where you live. I haven't recieved my Crabbit either, but it says that its shipped. Are you sure you filled in the correct adress, or changed it sometime? That might delay things. Yeah I filled in the correct address and have not changed it. I live in the US. It just seems weird no one has answered my emails in like 4 days and I haven't seen any change in shipment. Link to comment Share on other sites More sharing options...
JanH Posted December 12, 2016 Share Posted December 12, 2016 Generally with domestic orders within the USA, shipping varies from a few business days to a week depending on processing and travel time. If you still have not received your order, please reach out to info@esctoy.com and they will be able to help you out with this promptly. Link to comment Share on other sites More sharing options...
Anthony38136 Posted December 12, 2016 Author Share Posted December 12, 2016 9 minutes ago, JanH said: Generally with domestic orders within the USA, shipping varies from a few business days to a week depending on processing and travel time. If you still have not received your order, please reach out to info@esctoy.com and they will be able to help you out with this promptly. Thank you for the information. Will wait a couple more days and then email them if I haven't heard anything. Link to comment Share on other sites More sharing options...
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