frostraver Posted December 18, 2012 Share Posted December 18, 2012 Hi everyone,I've bought Don't Starve some time ago and I wanted to add it to my Steam library but it seems my code has already been used (but I'm sure I've never used it). I searched in my library but couldn't find Don't Starve there either.Can this be fixed please?thanks. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/ Share on other sites More sharing options...
A Bad Feeling Posted December 18, 2012 Share Posted December 18, 2012 Hello and welcome to the forums!Did you buy the game on Steam or Chrome? Have you checked your Steam Inventory? Aren't you trying to use the Chrome key to activate it on Steam? Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37242 Share on other sites More sharing options...
frostraver Posted December 18, 2012 Author Share Posted December 18, 2012 I've bought it on Steam. Yes I've checked my inventory and I'm not trying to activate my Chrome Key. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37268 Share on other sites More sharing options...
A Bad Feeling Posted December 18, 2012 Share Posted December 18, 2012 Well, that's weird. Check if the purchase was completed. You can check this by clicking here. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37284 Share on other sites More sharing options...
frostraver Posted December 18, 2012 Author Share Posted December 18, 2012 I've checked but it's not in my list of bought games. (If you're a developer can you please check if my e-mail is used in your user database and, if possible, set up a new key?) Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37330 Share on other sites More sharing options...
A Bad Feeling Posted December 18, 2012 Share Posted December 18, 2012 So the buying process probably wasn't completed. Check you credit card, Steam Wallet or whatever service you used to "pay" for it to confirm that no purchase has been made.Once you figure that indeed there was some kind of failure in the purchasing process, try it again and everything should be fine.Unfortunately I'm not a developer nor have the tools necessary to look for such information you asked, but, again, I do believe that the purchase wasn't completed.Please post more feedback here so we can try and help you and others. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37336 Share on other sites More sharing options...
JoeW Posted December 18, 2012 Share Posted December 18, 2012 If you purchased from steam, you need to contact them, because I can't help you with that. But if you purchased from us, head here:https://kleisupport.desk.comProvide your purchase information such as email address and transaction ID and I can help you out. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37338 Share on other sites More sharing options...
frostraver Posted December 18, 2012 Author Share Posted December 18, 2012 Is it possible that, since I'm not quite 100% sure if I've bought the game or got it as a gift from a friend, he has the same key? Probably not because it is a different Chrome key I assume? I'm sending my info using the url you gave me. Thanks. Link to comment https://forums.kleientertainment.com/forums/topic/4663-unable-to-get-steam-to-activate-dont-starve/#findComment-37351 Share on other sites More sharing options...
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