Your Chester Posted July 2 Share Posted July 2 Do not buy the Klei x GSC Wilson figure merchandise at all costs! There’s only one CDK redemption code. Customer service claimed a single code unlocks the boat, sail and rudder skins, yet after redeeming it, I only received the rudder skin. What’s even more baffling is that the rudder skin has an incorrect name and texture. Klei, you’ve truly let everyone down. I waited an entire year for this merchandise only to get such a shoddy outcome! Why on earth would they name a rudder a helmet? Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/ Share on other sites More sharing options...
gaymime Posted July 2 Share Posted July 2 (edited) this is goodsmile company screwing up not klei. you should get ahold of them and complain. you are the second person who said it read like you should get all three but only got one skin instead. Edited July 2 by gaymime Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873526 Share on other sites More sharing options...
CKCK black Posted July 2 Share Posted July 2 我看你真的在无中生有 胡搅蛮缠 把黑的说的白的 明明是科雷游戏中的贴图文字都有错误 你这说其他合作公司的问题 你在恶意给科雷招黑吧 诋毁科雷吧 1 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873536 Share on other sites More sharing options...
RubLog6 Posted July 2 Share Posted July 2 (edited) Same here... I reached out to good smile and I'm waiting for a response. Bummer! Well at least we know, we're probably not the only ones with this issue... hopefully Klei looks into this. Btw in english, helm does actually refer to the steering mechanism of a ship 😅 Edited July 2 by RubLog6 2 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873537 Share on other sites More sharing options...
JoeW Posted July 2 Share Posted July 2 This was a licensed product. I don't have the details at the moment but apparently they made an error in the packaging of the codes. We don't have any control over their product, but inrecommend reaching out to their support. Their support can be found here: https://support.goodsmile.com/hc/en-us 4 3 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873549 Share on other sites More sharing options...
Your Chester Posted July 3 Author Share Posted July 3 15 hours ago, JoeW said: This was a licensed product. I don't have the details at the moment but apparently they made an error in the packaging of the codes. We don't have any control over their product, but inrecommend reaching out to their support. Their support can be found here: https://support.goodsmile.com/hc/en-us Are they also responsible for the messed-up skin textures in the game? We can’t overlook such careless mistakes made by their staff! Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873594 Share on other sites More sharing options...
Your Chester Posted July 3 Author Share Posted July 3 16 hours ago, JoeW said: This was a licensed product. I don't have the details at the moment but apparently they made an error in the packaging of the codes. We don't have any control over their product, but inrecommend reaching out to their support. Their support can be found here: https://support.goodsmile.com/hc/en-us Stop passing the buck and shifting blame! All the in-game skin textures and names are wrong. The manufacturer tells us to contact you, yet you send us back to the manufacturer! We buyers have waited an entire year, and we ask that this issue be resolved as soon as possible! Will problems like this keep happening with future merchandise? How can we dare to keep buying figurines from your official Klei store after this? 16 hours ago, JoeW said: This was a licensed product. I don't have the details at the moment but apparently they made an error in the packaging of the codes. We don't have any control over their product, but inrecommend reaching out to their support. Their support can be found here: https://support.goodsmile.com/hc/en-us Here’s a viable solution: Right now the CDK code only unlocks the rudder skin. Change it to work exactly like the Pink Winter Hat set—redeeming the rudder skin should automatically unlock the matching boat and sail skins too. That’s exactly how the Pink Winter Hat and its corresponding pink sweater skin function! Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873605 Share on other sites More sharing options...
Your Chester Posted July 3 Author Share Posted July 3 17 hours ago, JoeW said: This was a licensed product. I don't have the details at the moment but apparently they made an error in the packaging of the codes. We don't have any control over their product, but inrecommend reaching out to their support. Their support can be found here: https://support.goodsmile.com/hc/en-us This issue isn’t limited to just a handful of buyers; practically every purchaser in China has run into the same problem. I’m not sure about players from other regions, but every domestic buyer here is facing this bug! Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873610 Share on other sites More sharing options...
JoeW Posted July 3 Share Posted July 3 We are working with them directly to resolve the issue. I don't have more information as to how it will be fixed but we will make sure everything is sorted out. I'm not quite sure whats going on with the item in your report. I'll look further into that and follow up here. Thanks for letting us know. 6 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873627 Share on other sites More sharing options...
Sophie777 Posted July 3 Share Posted July 3 I have the same problem here. I bought the good smile figure and only received one skin instead of three. Please solve the problem. Thank you so much. 1 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873654 Share on other sites More sharing options...
JoeW Posted July 4 Share Posted July 4 Just following up. The item name/texture will be fixed in the next hotfix/update. As far as the codes GoodSmile will be contacting customers directly with next steps with making sure you get your codes. Thanks again all. We're sorry for any trouble this caused. We'll be keeping an eye on the situation to make sure everything gets fixed up. 4 4 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873703 Share on other sites More sharing options...
Sophie777 Posted July 4 Share Posted July 4 A new update here: GoodSmile has sent new codes for the other two products. Anyone who still haven't received the codes please contact them directly and they will solve it. 2 Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873716 Share on other sites More sharing options...
RubLog6 Posted July 4 Share Posted July 4 When did you reach out? I contacted support 4 days ago... I'm aware they take really long to respond... Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1873737 Share on other sites More sharing options...
Auth Posted 10 hours ago Share Posted 10 hours ago Mine just arrived! ...with no code at all. Uh oh. Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1874232 Share on other sites More sharing options...
RubLog6 Posted 7 hours ago Share Posted 7 hours ago 3 hours ago, Auth said: Mine just arrived! ...with no code at Did you buy from goodsmile directly? Link to comment https://forums.kleientertainment.com/forums/topic/172422-issues-with-the-digital-skins-from-the-new-merchandise-after-waiting-a-whole-year-the-result-is-such-a-letdown/#findComment-1874236 Share on other sites More sharing options...
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