JoeW Posted May 23, 2024 Share Posted May 23, 2024 Hey everybody. We have figured out the network issue that was caused by yesterdays update. An upgrade for PSN services in the update caused an issue with players being unable to do anything network related. We're very sorry for this inconvenience. In appreciation for your patience while we worked to correct this issue will be issuing 5,000 spool to every PSN account that logged in to play since the game since yesterday's update up until the time that the issue was corrected. Once issued, you can verify your spool was received on your account here: https://accounts.klei.com/account/transactions Please allow 24 hours for us to process all accounts. Thank you. Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/ Share on other sites More sharing options...
Wikte Posted May 23, 2024 Share Posted May 23, 2024 Title says 'PlayStation Outage has been fixed' but still cant join anything, no new update for fixes either... Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716465 Share on other sites More sharing options...
Marco BR Posted May 23, 2024 Share Posted May 23, 2024 9 minutes ago, Wikte said: Title says 'PlayStation Outage has been fixed' but still cant join anything, no new update for fixes either... Same here …. Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716467 Share on other sites More sharing options...
NotGabriel Posted May 23, 2024 Share Posted May 23, 2024 Still having issues unfortunately, and all the servers are just 1 person.. Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716493 Share on other sites More sharing options...
JoeW Posted May 23, 2024 Author Share Posted May 23, 2024 We have investigated more after the reports above. Games that went up before the fix need to be restarted in order for them to become accessible again. We were able to join games that we have confirmed have been restarted since then. As far as we are aware any issue reported right now would be caused by playing on servers that need to be restarted. If you are unable to join games that you have confirmed have been started since after my post above, then please file a bug report with the server name and we can try to investigate further. Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716546 Share on other sites More sharing options...
Arisune Posted May 24, 2024 Share Posted May 24, 2024 Omg!!! Yesterday was my birthday! And I was so sad, I literally could not join anyone, I came back today and is this a birthday gift?! Thank you Klei!!! I love you guys!!! Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716579 Share on other sites More sharing options...
Wikte Posted May 24, 2024 Share Posted May 24, 2024 Well yesterday couldn't connect to anything including dedicated klei servers... today 'Klei Dedicated Servers' started working, but still cant join all hosted servers by players... can't even see the ping in the list for servers hosted by players. I'm using PS4 PRO console I also didn't receive any spools and problem is still ongoing Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716638 Share on other sites More sharing options...
Marco BR Posted May 24, 2024 Share Posted May 24, 2024 On 5/22/2024 at 10:01 PM, JoeW said: Hey everybody. We have figured out the network issue that was caused by yesterdays update. An upgrade for PSN services in the update caused an issue with players being unable to do anything network related. We're very sorry for this inconvenience. In appreciation for your patience while we worked to correct this issue will be issuing 5,000 spool to every PSN account that logged in to play since the game since yesterday's update up until the time that the issue was corrected. Once issued, you can verify your spool was received on your account here: https://accounts.klei.com/account/transactions Please allow 24 hours for us to process all accounts. Thank you. I didn't receive it @JoeW On PS5 we had the error “unable to connect to klei servers” and we couldn’t do anything Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1716751 Share on other sites More sharing options...
Wikte Posted June 12, 2024 Share Posted June 12, 2024 On 5/23/2024 at 4:01 AM, JoeW said: Hey everybody. We have figured out the network issue that was caused by yesterdays update. An upgrade for PSN services in the update caused an issue with players being unable to do anything network related. We're very sorry for this inconvenience. In appreciation for your patience while we worked to correct this issue will be issuing 5,000 spool to every PSN account that logged in to play since the game since yesterday's update up until the time that the issue was corrected. Once issued, you can verify your spool was received on your account here: https://accounts.klei.com/account/transactions Please allow 24 hours for us to process all accounts. Thank you. @JoeW The bug is still here, its been almost 3 weeks with no word regarding this. Link to comment https://forums.kleientertainment.com/forums/topic/156295-playstation-outage-has-been-fixed/#findComment-1724170 Share on other sites More sharing options...
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