rhpot1991 Posted September 23, 2016 Share Posted September 23, 2016 I purchased the game, but it isn't showing up under my family library. Refund requests immediately rejected by Google of course. Any way to fix this? Link to comment Share on other sites More sharing options...
Developer nome Posted September 23, 2016 Developer Share Posted September 23, 2016 Near as I can tell from skimming the google docs, we shouldn't have to do anything special to enable family sharing. Maybe it's disabled for Early Access titles, in which case it'll start working once we leave Early Access. That's just a guess though. Link to comment Share on other sites More sharing options...
rhpot1991 Posted September 23, 2016 Author Share Posted September 23, 2016 Yep it should automagically show up there. It is enabled on the app page but doesn't show up on other accounts, so I suspect early access is the issue as well. Would you be able to refund the purchase on my account so I can purchase it on the account which I would prefer to access it from? Google hasn't been of any assistance and points me at the developer instead. Link to comment Share on other sites More sharing options...
JanH Posted September 23, 2016 Share Posted September 23, 2016 Hey @rhpot1991- if you would like to request for a refund, please contact our livesupport team with the Google Account email address that was used to purchase the game (and/or the receipt) and we will get that process started for you. Link to comment Share on other sites More sharing options...
rhpot1991 Posted September 23, 2016 Author Share Posted September 23, 2016 Filled that out and emailed livesupport@kleientertainment.com earlier today, no responses yet. Link to comment Share on other sites More sharing options...
rhpot1991 Posted September 26, 2016 Author Share Posted September 26, 2016 Got a refund and purchased it under my main account instead. Thanks for the help. Link to comment Share on other sites More sharing options...
Cuezone Posted October 6, 2016 Share Posted October 6, 2016 Is it possible to get an answer about the issue rather than just offering refunds? Link to comment Share on other sites More sharing options...
Developer nome Posted October 6, 2016 Developer Share Posted October 6, 2016 If we knew, we'd tell you! We have access to all the same android documentation that's publicly available to you and everyone else on the internet - we don't know why it doesn't work, but our best guess is that it's because of the early access. Link to comment Share on other sites More sharing options...
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