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Shinespark

Problem with cutscenes

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Shinespark    10

I'm having trouble watching cutscenes. There's only a black screen (but the sound plays normally). This includes a video before the games starts, at the beginning and end of the first level, and a scene that plays before watching the credits. All of these are skippable, so they are playing, just not showing up visually. Please help.Best regards-Tom

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Corey    267

Heya!

This is a known issue with some users that we're working on so we can push an update Soon. Here's a few questions and a potential solution.

1) What is your system build and specs.

2) Are you on a laptop? Try plugging it in if you are. Sometimes laptop graphics cards run differently when plugged in.

3) What version of DirectX do you have?

If the you have an older version of DirectX on your machine, you could experience some problems.

You can find the install for the newest DirectX at:

http://www.microsoft.com/en-us/download/details.aspx?id=8109

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Corey    267

Fantastic! This post should be helpful for anyone else having the issue. Thanks for the update!

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Kerghan    10

I'm experiencing the same issue with the cut scenes, but I am fairly sure I have the latest directx update. My system specs are: Microsoft Windows Premium 7 64 bitAMD Radeon HD 6450Intel Core i78 GB RAM

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Corey    267

Heya Kerghan,

Can you make sure you have the latest DirectX for sure? If you have the exact same symptoms above and the game isn't full on crashing (which is a known issue we're pushing a fix for ASAP!), it's pretty likely that an older version of DirectX is being used. You might have to fully uninstall DirectX before re-installing if you're having any troubles updating overtop of a previous version. Thanks!

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Kerghan    10

I ran the directx diagnostic tool, and I have version 11, and the latest Directx update was published April of last year, and this computer is fairly new.

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JoeW    25,261

Kerghan, hang on for the upcoming patch and let us know how it works out for you. We are just making sure it is safe to push and then we will have it out.

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Kerghan    10

The game still works, which is the important aspect. The stealth system is quite excellent, and thanks for the input. I'll post my personal results after the patch comes out.

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