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Redeemed item never received


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Redeemed bottomless firepit on klei rewards, have yet to receive it ingame (Playstation). It has been over a month of playing and it still hasnt been received.

Little help?

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On 6/4/2022 at 10:10 PM, sudoku said:

Sounds like your playstation account and klei account arent properly connected

I have redeemed several items using the websites point redemption system.  My accounts all show proper linkage so that is not it

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1 hour ago, Deimos85 said:

I have redeemed several items using the websites point redemption system.  My accounts all show proper linkage so that is not it

Sounds like a question for a dev, idk. Theres not a whole lot of information.

Did you try relinking the accounts?

Are the klei points on your account accuratley depicted ingame?

Do your daily/weekly drops show up on your klei account page?

Can you obtain twich skin drops?

 

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