Newax Posted November 17, 2017 Share Posted November 17, 2017 Alright, so like i said on DST thread, i bought some merchandise and promised i would share how it went, so here we go~ First of all, after opening the box, first thing i saw was the huge Chester plushie, just as soft as everyone made him seem to be, and i love him to bits Then i moved on to the three blind boxes i got Now, before we move on, I had very specific combination of characters i hoped to get: Wendy Wilson And Chester And to add to that, i hoped to get campfire in one of the accessories So, i went to opening boxes, first one being a very pleasant surprise That's already one character i wanted, plus a golden axe, quite a rarity~ Next box came up "Okay, so that means i won't get one of the characters i wanted, either Wilson or Wendy" "Or both" I did got the campfire though, which was awesome. And as the last box came, opening it gave me quite a frown First thing that worried me was that the package was already opened when i got to it Pulling out the character revealed to me... Wendy, but with her hair broken off. Really saddening, although nothing a bit of super glue couldn't fix. In the end, i got almost everything i wanted, and i can say it was really worth it, even though one figure was damaged. I got Wendy glued all back to her fully glory and now they're all adoring my shelf~ Link to comment Share on other sites More sharing options...
MOTD Corey Posted November 17, 2017 MOTD Share Posted November 17, 2017 Hey there, I design the merch and run the Klei Shop, thanks for the feedback and break down of your order experience! This is actually very helpful for me personally. I'm really sorry to hear about your Wendy fig's hair. I'm glad you were able to fix it, but if you reach out to indiebox@kleientertainment.com and let them know about the issue with the Wendy figure and send them that picture, they'd be happy to send you a replacement blind box at our cost. I really appreciate the support for the store and it's super important to me that when you order from it, everything shows up exactly how it should! Let me know if you have any trouble getting a replacement box, but it should be no problem at all! Link to comment Share on other sites More sharing options...
Newax Posted November 18, 2017 Author Share Posted November 18, 2017 9 hours ago, Corey said: Hey there, I design the merch and run the Klei Shop, thanks for the feedback and break down of your order experience! This is actually very helpful for me personally. I'm really sorry to hear about your Wendy fig's hair. I'm glad you were able to fix it, but if you reach out to indiebox@kleientertainment.com and let them know about the issue with the Wendy figure and send them that picture, they'd be happy to send you a replacement blind box at our cost. I really appreciate the support for the store and it's super important to me that when you order from it, everything shows up exactly how it should! Let me know if you have any trouble getting a replacement box, but it should be no problem at all! Does it mean i would need to repackage Wendy and send her back? I'm from Poland and resending her back and waiting for another box would cause me to wait almost till beggining of december Edit: Besides, she's my favourite character, losing her and getting a different character would break my heart~ Link to comment Share on other sites More sharing options...
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