Requiring a Log-File is a really bad idea

It is not the reporting of the bugs that should be made easier, it is the resolving of the bugs that should be made easier. And that is why Klei is now requiring this. The majority of responses from the developers is typically “please provide the log file” or “please provide the save file”. They need this information to do anything with the reports; they cannot  do anything with “it breaks” as a report and need actual data to investigate.

I think this is a great move on their part. As for your first point, I agree that should be clarified/corrected. The third point, they should not have to take additional precautions for people being malicious. They are trying to help players; players should try to help the developers.

On 4/5/2020 at 6:00 PM, yoakenashi said:

The third point, they should not have to take additional precautions for people being malicious.

Excuse me? "Malicious"? I could not have made my last error reports if I had not circumvented this broken requirement! Maybe I should just not have bothered if what I did is now classified as "malicious"...

Your approach will just drive people away. Not a good idea at all.

Edited April 8, 2020 by Gurgel
typo

The issue is that the log file isn't in the location described in the instructions.

The instructions say the location is at /Steamapps/etc/etc/output_log.txt

The real location is %appdata%/LocalLow/Klei/OxygenNotIncluded/output_log.txt

I'm guessing the instructions are just really old, and nobody ever updated them.

Changed Status to Known Issue

Good call on the logs location, we'll correct that in the instructions.

As for whether logs or saves should be required, we're approaching this as an empirical test. If we're able to close more bugs effectively, then the trade-off is worth it. If not, or if it appears we're losing visibility on important bugs, we'll go back to making it optional. Thanks!

Sounds good to me.

i wanted report this bug
but when i tried upload my log i got this message: