Black screen upon entering the islands

Thanks for the report. Do you think you could upload your client_log.txt file?

Changed Status to Known Issue

On 21/05/2019 at 7:37 PM, Cheerio said:

Thanks for the report. Do you think you could upload your client_log.txt file?

 

Here is the file > client_log.txt
After the Hotfix, the error still occurs, the screen color is now gray for some characters and orange for others. :c
I'm sad that I still can not play the new update. 

We don't currently have a machine that can reproduce your issue but looking at your log, it seems like your graphics card couldn't handle the new lunacy effect. I spent a bunch of time optimizing it which I think should fix the issue. If you get a chance, could you please try the latest update 338375 and let me know if it works? If it doesn't, could you please upload your latest client_log.txt. Thank you for your help!

On 29/05/2019 at 7:54 PM, Cheerio said:

We don't currently have a machine that can reproduce your issue but looking at your log, it seems like your graphics card couldn't handle the new lunacy effect. I spent a bunch of time optimizing it which I think should fix the issue. If you get a chance, could you please try the latest update 338375 and let me know if it works? If it doesn't, could you please upload your latest client_log.txt. Thank you for your help!

The error still occurs, unfortunately. My drivers are working properly and are up to date. I made another post with new logs of this problem to show that the error still occurred.

 

Other people are also having this error, he is Brazilian like me \ o /

 

I killed the character and entered the island, can see the island completely with the color cube of ghost, did not occur this error. I think it's not a problem with my video card. I also did a test with another computer from a friend, the same error occurred, his video card is from the same company (intel).

This should be fixed as of 342138. Thanks!

 

You're welcome! I'm happy to help.