Jump to content

email not validated but I have validated the email i received


Recommended Posts

I have recently received the game as a gift on steam. when I try to play the game it stops at the message "Email Not Validated". I have gone back to my email and did find a previous email for validation and I click it and it takes me to the register complete page. however, when I try to log in it still tells me the email is not registered. When I click Try again, it takes me to a form where it shows my steam account and asks for an email address to be able to send the validation email again. when I put in my email address and submit I get the message 

Error
Error code E_EMAIL_IN_USE

I can't play the game on my steam account. Help!

  • Developer

That would suggest you used the same email address for two different steamIDs. If it's a gmail account, the simple fix is to use your + addresses (e.g. change annezlove@gmail.com to annezlove+klei@gmail.com)

Alternatively, reach out to support and someone will walk you through your options.

Archived

This topic is now archived and is closed to further replies.

Please be aware that the content of this thread may be outdated and no longer applicable.

×
  • Create New...