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Steam cd key error with reign of giants bought at pax east

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Hey all, i was recently at the pax east booth and i bought the cd key for reign of giants and its giving me a error saying invalid key. iv redeemed keys before and im making sure all the letter and numbers are correct, iv sent a email quite abit ago and havent gotten anything back and im curious if anyone else happened to go to pax and keys that were invalid

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