zerelf Posted February 25, 2015 Share Posted February 25, 2015 Bug Submission: Category: Client Crash Issue Title: Game won't open Issue Description: I've try everything but, I can't lunch Don't Starve Together. When I open the game it only appears as if it was going to but then stops working and it doesn't lunch Steps to Reproduce: I closed everything then try again. I even try uninstalling it but it didn't work Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/ Share on other sites More sharing options...
rezecib Posted February 25, 2015 Share Posted February 25, 2015 @zerelf, Operating system? Log file (Documents/Klei/DoNotStarveTogether/log.txt)? Dxdiag? Did it work before, or are you just trying it for the first time now? If it worked before, did you use mods? Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616523 Share on other sites More sharing options...
zerelf Posted February 25, 2015 Author Share Posted February 25, 2015 Amd A8-4500m Apu with Radeon Hd Graphics, 4.0 Gb Ram, Amd Radeon Hd 7640G, is this what you mean by operating system? For log file [00:00:00]: Starting Up[00:00:00]: Version: 127906[00:00:00]: Don't Starve Together: 127906 WIN32_STEAMBuild Date: 2015-02-23_15-34-36And it did worked before i have around 125 hours playing this game. This problem came today when i try logging on Amd A8-4500m Apu with Radeon Hd Graphics, 4.0 Gb Ram, Amd Radeon Hd 7640G, is this what you mean by operating system? For log file [00:00:00]: Starting Up[00:00:00]: Version: 127906[00:00:00]: Don't Starve Together: 127906 WIN32_STEAMBuild Date: 2015-02-23_15-34-36And it did worked before i have around 125 hours playing this game. This problem came today when i try logging on Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616531 Share on other sites More sharing options...
zerelf Posted February 25, 2015 Author Share Posted February 25, 2015 I did use mods but since i already erase everything i don't think they will affector do they save on my laptop? Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616536 Share on other sites More sharing options...
rezecib Posted February 25, 2015 Share Posted February 25, 2015 @zerelf, Hmm, no, if it's only getting that far in the log, then there's a deeper problem. Appears to be the same deal as these guys were having, so I think the devs are on it... probably fixed next patch. Edit: By operating system I mean Windows/Linux/Mac. Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616540 Share on other sites More sharing options...
zerelf Posted February 25, 2015 Author Share Posted February 25, 2015 So, I have to wait until the next update for it to be fixed? Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616551 Share on other sites More sharing options...
Developer bizziboi Posted February 25, 2015 Developer Share Posted February 25, 2015 Hi @zerelf, We are investigating this issue but unfortunately don't have a solution for it yet. Can you perhaps upload your DxDiag? Thanks! Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616701 Share on other sites More sharing options...
Carlitoxx Posted February 25, 2015 Share Posted February 25, 2015 @bizziboi, Two friends of mine are in the same situation, but they have a different behaviour each other. The first one, when she launches the game, it freezes without reaching the DST's "welcome screen". I attach her log.txt and her dxdiag.txt. The second one, when he launches the game, it doesn't do anything. I can see the Steam notification as if he has launched the DST, but in his screen nothing happens. In this case, the log.txt only show 4 lines: [00:00:00]: Starting Up[00:00:00]: Version: 127906[00:00:00]: Don't Starve Together: 127906 WIN32_STEAMBuild Date: 2015-02-23_15-34-36 I'll upload his dxdiag.txt in a few minutes. I hope this info can help you. Regards.DxDiag-PC1.txtlog-PC1.txt Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616738 Share on other sites More sharing options...
rezecib Posted February 26, 2015 Share Posted February 26, 2015 @Carlitoxx, The first one, with the long log, needs to delete the contents of her mods folder (go into game files through Steam). Opening the mods menu in game afterwards will redownload the mods with fixed versions (assuming the authors fixed them, which they probably have by now). The second one with the short log looks like the other mystery problem, so can't help with that. Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616856 Share on other sites More sharing options...
Developer bizziboi Posted February 26, 2015 Developer Share Posted February 26, 2015 @Carlitoxx, Pretty much what @rezecib said.For the second issue, we are investigating, but it seems we need more logging to see what can create issues that soon after the game starts - we'll hopefully know more after the next update. Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616896 Share on other sites More sharing options...
zerelf Posted February 26, 2015 Author Share Posted February 26, 2015 When are you guys doing the next update? Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616908 Share on other sites More sharing options...
Carlitoxx Posted February 26, 2015 Share Posted February 26, 2015 @Carlitoxx, The first one, with the long log, needs to delete the contents of her mods folder (go into game files through Steam). Opening the mods menu in game afterwards will redownload the mods with fixed versions (assuming the authors fixed them, which they probably have by now). The second one with the short log looks like the other mystery problem, so can't help with that. @Carlitoxx, Pretty much what @rezecib said.For the second issue, we are investigating, but it seems we need more logging to see what can create issues that soon after the game starts - we'll hopefully know more after the next update. I'm sorry, it was my fault. I uploaded the log.txt with all the mods enabled... but we tried to unsuscribe from them, delete them, and run again the game, with the same behaviour (honestly I'm not sure if the error registered in the log.txt was the same, but the game did the same).It's not my intention to mix different problems, but in her case, the problem appeared after last game update, so I'm pretty sure it's related with this update. We have been playing DST together till febrary 23th .I'll try to ask her to unsuscribe again from all mods, delete them, run the game and get again her log.txt. I couldn't talk with my other friend to get his dxdiag.txt, so I'll try to do it throughout the day.Thanks for your answer! Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616992 Share on other sites More sharing options...
rezecib Posted February 26, 2015 Share Posted February 26, 2015 @Carlitoxx, You don't have to unsubscribe. The only time subscriptions matter is when you open the mods menu (that's when it checks subscriptions and downloads/updates mods). Once they've deleted the mods from the mods folder, if it's still crashing, the log should say something very different, so could you upload one after that? Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-616999 Share on other sites More sharing options...
Carlitoxx Posted February 26, 2015 Share Posted February 26, 2015 Hi again, @rezecib, @bizziboi, I attach the log.txt and the dxdiag.txt related with the second issue (that whose log.txt only shows 4 lines). DxDiag-PC2.txtlog-PC2.txt Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-617045 Share on other sites More sharing options...
Developer bizziboi Posted February 26, 2015 Developer Share Posted February 26, 2015 Hi @Carlitoxx, Yeap, that one's the issue we're investigating. I expect an update to go out today that will hopefully provide more insight in what's happening there. Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-617078 Share on other sites More sharing options...
Carlitoxx Posted February 26, 2015 Share Posted February 26, 2015 Thank you very much, guys. I've just checked there is a new update (release 128375). I'll ask my friends if DST runs again in their computers. Regards! Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-617086 Share on other sites More sharing options...
Carlitoxx Posted February 26, 2015 Share Posted February 26, 2015 Good news. The friend with the "4 lines log.txt" error can play with the new update =) Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-617090 Share on other sites More sharing options...
Carlitoxx Posted February 26, 2015 Share Posted February 26, 2015 Good news x2. My other friend (the case 1) can run the game after deleting all the mods... Thank you so much!! Link to comment https://forums.kleientertainment.com/forums/topic/51431-client-crash-game-wont-open/#findComment-617128 Share on other sites More sharing options...
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