[General] - initiation error

pallidaisy · February 11, 2015

Category: General

Issue Title: initiation error

Issue Description: After installing the game and performing first time setup my game page opens in a black "not responding" screen and then closes the game. I've tried verifying the integrity of the game cache and it said all files were successfully verified. The game still doesn't start.

Steps to Reproduce: I closed all my browsers and deleted a couple other games to see if it's just lack of memory

rezecib · February 11, 2015

@pallidaisy, Run dxdiag, click Save All Information, and upload the file it makes.

pallidaisy · February 11, 2015

------------------

System Information

------------------

Time of this report: 2/11/2015, 18:00:16

Machine name: JULIE-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150113-1808)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron M5110

BIOS: BIOS Date: 10/24/11 14:22:49 Ver: 04.06.04

Processor: AMD A4-3305M APU with Radeon HD Graphics (2 CPUs), ~1.9GHz

Memory: 4096MB RAM

Available OS Memory: 3560MB RAM

Page File: 2084MB used, 5033MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: AMD Radeon HD 6480G

Manufacturer: Advanced Micro Devices, Inc.

Chip type: ATI display adapter (0x9649)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_9649&SUBSYS_04B11028&REV_00

Display Memory: 2021 MB

Dedicated Memory: 497 MB

Shared Memory: 1523 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC5441

Native Mode: 1366 x 768(p) (59.997Hz)

Output Type: Internal

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1103 (English)

Driver Version: 8.911.0.0

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/26/2011 01:04:30, 892416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71EE2-D509-11CF-D777-BB24BEC2C535}

Vendor ID: 0x1002

Device ID: 0x9649

SubSys ID: 0x04B11028

Revision ID: 0x0000

Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Mobile:8.911.0.0:pci\ven_1002&dev_9649

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (High Definition Audio Device)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76D1&SUBSYS_102804B1&REV_1002

Manufacturer ID: 1

Product ID: 65535

Type: WDM

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 11/20/2010 22:23:47, 350208 bytes

Other Files:

Driver Provider: Microsoft

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (High Definition Audio Device)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/20/2010 22:23:47, 350208 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x1022, 0x7807

| Matching Device ID: usb\root_hub

| Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ PS/2 Compatible Mouse

| Matching Device ID: *pnp0f13

| Service: i8042prt

|

+ HID-compliant mouse

| Vendor/Product ID: 0x093A, 0x2510

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 313.4 GB

Total Space: 476.8 GB

File System: NTFS

Model: ST9500325AS ATA Device

Drive: D:

Model: TSSTcorp DVD+-RW SN-208BB ATA Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

System Devices

--------------

Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_1022&DEV_780C&SUBSYS_04B11028&REV_00\3&267A616A&0&A1

Driver: n/a

Name: Standard AHCI 1.0 Serial ATA Controller

Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_04B11028&REV_40\3&267A616A&0&88

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1705&SUBSYS_04B11028&REV_00\3&267A616A&0&00

Driver: n/a

Name: Dell Wireless 1701 802.11b/g/n

Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00121028&REV_01\4&16771DF5&0&0030

Driver: n/a

Name: SM Bus Controller

Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_04B11028&REV_13\3&267A616A&0&A0

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&267A616A&0&A9

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&267A616A&0&C4

Driver: n/a

Name: Realtek PCIe FE Family Controller

Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_04B11028&REV_05\4&3C3D834&0&0020

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_04B11028&REV_11\3&267A616A&0&A5

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&267A616A&0&A8

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&267A616A&0&C3

Driver: n/a

Name: Universal Serial Bus (USB) Controller

Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_04B11028&REV_03\3&267A616A&0&81

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_04B11028&REV_11\3&267A616A&0&9A

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&267A616A&0&C7

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&267A616A&0&C2

Driver: n/a

Name: Universal Serial Bus (USB) Controller

Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_04B11028&REV_03\3&267A616A&0&80

Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller

Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_04B11028&REV_11\3&267A616A&0&92

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&267A616A&0&C5

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&267A616A&0&C1

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_04B11028&REV_11\3&267A616A&0&98

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&267A616A&0&C6

Driver: n/a

Name: PCI standard host CPU bridge

Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&267A616A&0&C0

Driver: n/a

Name: PCI standard ISA bridge

Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_04B11028&REV_11\3&267A616A&0&A3

Driver: n/a

Name: Standard OpenHCD USB Host Controller

Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_04B11028&REV_11\3&267A616A&0&90

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1022&DEV_170B&SUBSYS_12341022&REV_00\3&267A616A&0&30

Driver: n/a

Name: AMD Radeon HD 6480G

Device ID: PCI\VEN_1002&DEV_9649&SUBSYS_04B11028&REV_00\3&267A616A&0&08

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_04B11028&REV_01\3&267A616A&0&A2

Driver: n/a

Name: SDA Standard Compliant SD Host Controller

Device ID: PCI\VEN_1022&DEV_7806&SUBSYS_78061022&REV_00\3&267A616A&0&A7

Driver: n/a

Name: PCI standard PCI-to-PCI bridge

Device ID: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&267A616A&0&20

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_1002&DEV_1714&SUBSYS_04B11028&REV_00\3&267A616A&0&09

Driver: n/a

------------------

DirectShow Filters

------------------

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18526

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18526

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18526

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526

Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.00.0009.0000

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18526

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18526

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18526

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18526

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18526

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18526

Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.00.0008.0000

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18526

File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

WAV Dest,0x00000000,0,0,,

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18526

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18526

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18526

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18526

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18526

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18526

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18526

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18526

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18526

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18526

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18526

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514

VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526

PCM,0x00200000,1,1,quartz.dll,6.06.7601.18526

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18526

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18526

Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18526

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18526

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18526

Audio Capture Sources:

Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18526

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18526

WDM Streaming Capture Devices:

HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:

HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:

Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:

Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.18526

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18526

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18526

DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18526

---------------

EVR Power Information

---------------

Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

bizziboi · February 12, 2015

Hi @pallidaisy,

Hmmm, yes your computer should definitely be able to run the game.

Did the game create a log file? (log.txt in Documents/Klei/DoNotStarveTogether)

If so, could you upload that?

Thanks!

pallidaisy · February 12, 2015

[00:00:00]: Starting Up

[00:00:00]: Version: 126333

[00:00:00]: Don't Starve Together: 126333 WIN32_STEAM

Build Date: 2015-02-10_13-21-35

[00:00:00]: Command Line Arguments:

[00:00:00]: THREAD - started 'GAClient' (3112)

[00:00:00]: HttpClient::ClientThread::Main()

[00:00:00]: THREAD - started 'GAClient' (5320)

[00:00:00]: HttpClient::ClientThread::Main()

[00:00:00]: Network tick rate: U=15(2), D=0

[00:00:00]: THREAD - started 'GAClient' (2688)

[00:00:00]: HttpClient::ClientThread::Main()

[00:00:00]: Network tick rate: U=15(2), D=0

[00:00:00]: Authorized application C:\Program Files (x86)\Steam\steamapps\common\Don't Starve Together Beta\bin\dontstarve_steam.exe is enabled in the firewall.

[00:00:00]: WindowsFirewall - Application already authorized

[00:00:00]: could not load ping_cache

[00:00:00]: OnLoadPermissionList: APP:Klei/DoNotStarveTogether/save/blocklist.txt (Failure)

[00:00:00]: OnLoadPermissionList: APP:Klei/DoNotStarveTogether/save/adminlist.txt (Failure)

[00:00:00]: Offline user name: OU_76561198178648278

[00:00:00]: SteamID: 76561198178648278

[00:00:00]: cGame::InitializeOnMainThread

[00:00:00]: WindowManager::Initialize

[00:00:00]: THREAD - started 'GAClient' (5884)

[00:00:00]: HttpClient::ClientThread::Main()

[00:00:01]: GLInfo

[00:00:01]: ~~~~~~

[00:00:01]: GL_VENDOR: Google Inc.

[00:00:01]: GL_RENDERER: ANGLE (AMD Radeon HD 6480G)

[00:00:01]: GL_VERSION: OpenGL ES 2.0 (ANGLE 1.0.0.2249)

[00:00:01]: GL_SHADING_LANGUAGE_VERSION: OpenGL ES GLSL ES 1.00 (ANGLE 1.0.0.2249)

[00:00:01]: THREAD - started 'WindowsInputManager' (5696)

[00:00:01]: OpenGL extensions (18, 18):

[00:00:01]: GL_ANGLE_depth_texture

[00:00:01]: GL_ANGLE_framebuffer_blit

[00:00:01]: GL_ANGLE_framebuffer_multisample

[00:00:01]: GL_ANGLE_instanced_arrays

[00:00:01]: GL_ANGLE_pack_reverse_row_order

[00:00:01]: GL_ANGLE_texture_compression_dxt3

[00:00:01]: GL_ANGLE_texture_compression_dxt5

[00:00:01]: GL_ANGLE_texture_usage

[00:00:01]: GL_ANGLE_translated_shader_source

[00:00:01]: GL_EXT_read_format_bgra

[00:00:01]: GL_EXT_robustness

[00:00:01]: GL_EXT_texture_compression_dxt1

[00:00:01]: GL_EXT_texture_format_BGRA8888

[00:00:01]: GL_EXT_texture_storage

[00:00:01]: GL_OES_get_program_binary

[00:00:01]: GL_OES_packed_depth_stencil

[00:00:01]: GL_OES_rgb8_rgba8

[00:00:01]: GL_OES_standard_derivatives

[00:00:01]: GL_MAX_TEXTURE_SIZE = 16384

[00:00:01]: GL_MAX_TEXTURE_IMAGE_UNITS = 16

[00:00:01]: GL_MAX_RENDERBUFFER_SIZE = 16384

[00:00:01]: GL_MAX_VIEWPORT_DIMS = 16384, 16384

[00:00:01]: GL_MAX_VARYING_VECTORS = 10

[00:00:01]: GL_MAX_VERTEX_ATTRIBS = 16

[00:00:01]: GL_MAX_VERTEX_UNIFORM_VECTORS = 254

[00:00:01]: GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS = 4

[00:00:01]: GL_MAX_FRAGMENT_UNIFORM_VECTORS = 221

[00:00:01]: 4 compressed texture formats

[00:00:01]: texture format 0x83f0

bizziboi · February 12, 2015

@pallidaisy,

Yikes, that's where it ended? Right after that line? That's very strange.

pallidaisy · February 12, 2015

yeah, it just closes every time I try to start it up and I only got one error message that said "error during initiation"

pallidaisy · February 12, 2015

these two lines are failures..

[00:00:00]: OnLoadPermissionList: APP:Klei/DoNotStarveTogether/save/blocklist.txt (Failure)
[00:00:00]: OnLoadPermissionList: APP:Klei/DoNotStarveTogether/save/adminlist.txt (Failure)

rezecib · February 12, 2015

@pallidaisy, Those are okay, it just says that when it hasn't created those files yet. What's weird is that it's ending during the graphics setup part. For example, this is what would normally follow:

[00:00:02]: 4 compressed texture formats[00:00:02]: texture format 0x83f0[00:00:02]: texture format 0x83f1[00:00:02]: texture format 0x83f2[00:00:02]: texture format 0x83f3[00:00:02]: THREAD - started 'WindowsInputManager' (80084)[00:00:03]: cDontStarveGame::DoGameSpecificInitialize()[00:00:03]: cGame::StartPlaying[00:00:03]: LOADING LUA[00:00:03]: DoLuaFile scripts/main.lua[00:00:03]: DoLuaFile loading buffer scripts/main.lua[00:00:03]: scripts/main.lua(167,1) running main.lua	[00:00:03]: loaded modindex	[00:00:03]: ModIndex: Beginning normal load sequence.

So it's crashing after the first texture format for some reason. I don't know anything about that, though, but the devs probably will.

Edit: You've been talking to devs. Bizziboi and JanH, here. All the users with bold red names like them are devs / Klei employees.

pallidaisy · February 12, 2015

how can I contact the developers?

JanH · February 12, 2015

Hi @pallidaisy, checking your log, I noticed that your Radeon graphics card's drivers have not been updated since 2011. Could we get you to download the latest drivers for your card to see if that helps?

pallidaisy · February 12, 2015

I downloaded and installed the latest drivers and the problem continues

JanH · February 12, 2015

I downloaded and installed the latest drivers and the problem continues

Could you provide us a copy of your log.txt file? You should be able to attach the log.txt document to the forum post using the "More Reply Options" button beside "Post".

pallidaisy · February 12, 2015

here

log.txt

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