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JoeW

Submitting Bug Reports

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JoeW    21,653

Thanks for helping us squash some bugs!
 
There are some things that will really help us in reproducing and tracking down your bug so we can get it fixed. We have a quick form to help make sure that you can provide all the information that we need to track down and fix your issue. 
 
Please be sure to attach log files or savegames whenever possible. Instructions can be found in the spoiler tag below. 

If you encounter any kind of technical issues while playing Invisible, Inc. and require technical support through our Invisible, Inc. Bug Tracker forums, here are a number of files you may want to include in your bug report that will help provide us detailed information about your game's performance or graphics-related issue.

 

DXDiag

In order to get a DXDiag on WindowsXP or more recent operating systems:

  • Click on your Start button
  • Press the Windows key + R on your keyboard to access the "Run" window
  • On the new window, type in dxdiag.exe and press enter; this will open up the DirectX diagnostic tool
  • Click on the "Save All Information" tab on the diagnostic tool
  • A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default).
  • Close the diagnostic tool and attach the new document to your forum post or support ticket.

Invisible, Inc. Log File (invisibleinc.txt)

 

If you notice a critical error while playing Invisible, Inc., close the game (to ensure that the log file gets fully written), and go into your documents folder at Documents\Klei\InvisibleInc\logs and find "invisibleinc.txt". Include the contents of that file in your bug report. 

 

Sending Save Game Files

 

If you find that you have a buggy saved game file (a gameplay problem that consistently occurs when you load your save game files), go into your Documents folder at \Documents\Klei\InvisibleInc\saves 

 

Inside the "Saves" folder you'll find the file "savegame.lua"; include the contents of that file in your bug report.

 

Reporting a Buggy Level

 

If a particular level has generated buggy behaviour, press the F1 key while in-game to copy relevant information to the clipboard that will help us generate/recreate that exact level. (NOTE: This only works in-game and not in the main menu). Paste that information within your bug report. It looks similar to this:

 

INVISIBLE, INC. branches/SteamAlpha_May7.102262 USER 'xxxxxxx@steam'
GAME ko.1.630868788
 
*If you are having an account issue (ie. game keys, purchase issues, and such) please contact Klei Live Support directly.


 
 

CLICK TO SUBMIT A BUG

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