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I can not access item collection, please help.


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Hi, my DST is being wierd, I don’t get daily gifts nor in game ones. When I try to go into my item collection it just says “Unfortunately you failed to download your item collection, would you like to try again?” And when I select yes it loads and then just pops up again every time I select yes. If anyone knows how to fix this please help me.

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hey @TechWizard, this issue is most likely caused by you having an internet connection issue contacting our item servers.

Can you post your Klei account user? It should be available in the options menu and starts with KU_

Then from a computer on the same network as your PS4, can you go to https://items.kleientertainment.com/HealthCheck and let us know what you see.

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