Troubleshooting: Common problems and solutions

[Brook]

*Update (11/10/2013) - We have an updated/consolidated troubleshooting thread which includes both Steam and Standalone versions located here: http://forums.kleientertainment.com/index.php?/topic/28693-troubleshooting-steamstandalone-problems-and-solutions/

 

These are some of the basic steps you can take to hopefully resolve some common issues on your own without having to wait for a reply on the forum.

Verify Game Cache Integrity

• Missing Textures
• Crashes

Often the problems that users are experiencing are a result of their local games files being either corrupted, or incompletely downloaded from Steam. These problems include missing textures or effects, or crashing when loading a specific level or when reaching a specific place in a level, but other levels are working fine.

Fortunately, this is quick and easy to verify and fix!
 

• Go to your Steam Library
• Right click on "Mark of the Ninja"
• Select "Properties"
• Select the "Local Files" tab
• Click the "Verify Integrity Of Game Cache..." button.
• When the process is complete, launch Mark of the Ninja

( From Steam's online support: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 )

Re-Run DirectX Installer

• Cinematic Issues

Some users may experience issues watching cinematics or in-game cut-scenes, such as the sound playing but the screen being black. We've found that re-running the DirectX installer (even if you already have a recent version of DirectX installed) can resolve these issues.

You can find and run the DirectX installer here: http://www.microsoft.com/en-us/download/details.aspx?id=8109

Disable Controllers

• Input Issues
• Controller Tips Displaying When Playing With Keyboard/Mouse

Some users experience issues such as the game behaving as though an arrow key or a controller button is being held down, even when it isn't. This can occur when non-standard controllers, or even USB devices that are not controllers (eg. Razer Nostromo) are incorrectly detected and used as controllers by the game.

For the same reason, some users may find that the game displays controller related tips and controls when they have no controllers plugged in and are playing with the keyboard and mouse.

To resolve either situation, is it possible to force the game to ignore all controllers, and use only the keyboard and mouse.
 

• Go to your Steam Library
• Right click on "Mark of the Ninja"
• Select "Properties"
• Select "SET LAUNCH OPTIONS..."
• Type in "-nocontroller" without the quotes
• Click "OK"
• Launch Mark of the Ninja

Configure nVidia Control Panel

• Slow performance on laptop with nVidia graphics

Some laptops with nVidia graphics actually contain 2 graphics chips, an Intel integrated chip for power saving, and a dedicated nVidia chip for high performance uses such as games. Your graphics driver will try to detect which one to use based on the program you are running, but may not correctly detect that the high performance chip is required for Mark of the Ninja.

You can manually set the game to run in high-performance mode, which can improve performance significantly.

(From http://gaming.stackexchange.com/a/72576)

 

• Go to the NVIDIA Control Panel by right clicking on your desktop and clicking on "NVIDIA Control Panel".
• Select "Manage 3D Settings" on the left hand list, and the "Program Settings" tab on the right hand side.
• Under "1. Select a program to customize:" hit the "Add" button.
• From here, navigate to the folder where your steam games are located. Probably C:\Program Files (x86)\Steam\steamapps\common\mark_of_the_ninja\bin
• Select "game.exe" and hit open
• Then, under "2. Select the preferred graphics processor for this program:" open the drop-down menu and select "High-performance NVIDIA processor".
• Finally, hit apply in the far bottom right corner.

The next time you start Mark of the Ninja it should now be using the high performance graphics chip.

*Note that nVidia Control Panel may display the name of the game incorrectly, for example on my laptop it lists it as "Blitzkrieg II" , but the icon is identifiable as Mark of the Ninja.

Edited October 11, 2013 by JanH
note Razer Nostromo incorrectly detected as controller