Not Working Klei servers


KillerCrock1000
  • Pending

About a month Klei servers do not working on my PC and Playstation 4.

What can it be?

How can I play my favorite game?

I spend about 700 hours in this game.


Steps to Reproduce
It happens sudenly

Status: Pending

This issue has not been confirmed by a developer yet.


  Report Bug


User Feedback


....

Please tell me what you get when you visit this site:

https://login.kleientertainment.com/HealthCheck

also tell me what "ping login.kleientertainment.com" shows you for an IP address. You can do this on windows from cmd.exe, or on mac from terminal.

Thanks, and sorry for the inconvenience! We will try to get this fixed for you as soon as possible!

Share this comment


Link to comment
Share on other sites
....

I v got

403. That’s an error.

Your client does not have permission to get URL/HealthCheck from this server. That’s all we know.

but now I eager to know why I cant play on PS4

how can I fix it

anyway thanx for trying to help

Share this comment


Link to comment
Share on other sites
....

OK, when you get that 403 that's not correct, you should be getting "OK".

Can you view the SSL cert and send me a screenshot? Here's what I see in Chrome.

 

clickhere.jpg

cert.jpg

Share this comment


Link to comment
Share on other sites
.... .... ....

We are trying to track down the source of this error, and will get back to you soon! Sorry again!

Share this comment


Link to comment
Share on other sites
.... ....

Hello again, i can't wait any longer . What's the problem , why i can't play about 4 mounts.
I can't play not  PS4 version and PC version. When this problem will be solved.

Edited by KillerCrock1000

Share this comment


Link to comment
Share on other sites
....

Turns out there's sanctions against Crimea, it's blocked for us by our cloud provider and we can't legally fix it. Even if we accidentally fixed it, if someone from Crimea reported it fixed on the forums we'd have to break it again. :( 

  • Like 2

Share this comment


Link to comment
Share on other sites
....

Thanks for the answer. But thats very sad.:(
But i heard that's the game is not working in Ukraine too, but there is no sanctions against Ukraine. How can it be possible?

Share this comment


Link to comment
Share on other sites
....

Every time we've checked the IP has been in Crimea. As for what country people consider Crimea to be a part of, that's a matter of politics and outside our scope as video game developers. Unless sanctions against Crimea change there's not really anything further I can do for you. Sorry. :( 

  • Like 3

Share this comment


Link to comment
Share on other sites
....


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now