Logging in issue (Europe, Portugal)


DontStPlayer
  • Pending

I cannot get in the online part of the game. It just keeps endlessly logging in. 

Though, I can indeed get in the offline menu. But, when I try to reconnect through that menu, like clicking the button "Shop", it takes me to the usual loading screen, and it FREEZES there. Also, I cannot create an offline world. When I create the offline server, the game FREEZES in the loading screen.

You said that you fixed it, but its not true at all. I could play fine before the update, so fix please ASAP. It has been like that for a week.

Infos: PSN Nick: LuckyTigerPT

I am in Portugal, Europe.

Started happening immediately after the wortox update.

If you need some more data about me, just tell me. Im expecting a future answer from you. Thank you.


Steps to Reproduce
Mentioned above.


User Feedback


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14 hours ago, justinliew said:

Would you mind getting us your KU? (this is a Klei User Id we can use to see if we can get any information from our online services to help diagnose your problem.

If you go to https://accounts.klei.com/, follow the PSN login and possibly fill in a short registration page, you should be able to then see your KU under the "User Info" tab. You can DM me with it directly if you want, and I can continue to look into this.

 

Edited by mzajy

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I have the same problem in Hungary. And sometimes a window pops up with three choices: disable dynamic content or clear dynamic content and of course cancel. At the first option, the console continuously detects a problem in the game. On the second option, if I click on the play button, the game is just endlessly logging in and I cannot choose to play offline and I can't go back to the home screen.

Edited by bszandi

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Hey, I've tried to get in a 2nd account, without psplus, and it worked for me. Though, I still cant get in with my main account, which is the psplus one. See if it works for you.

  • Thanks 1

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8 minutes ago, DontStPlayer said:

Hey, I've tried to get in a 2nd account, without psplus, and it worked for me. Though, I still cant get in with my main account, which is the psplus one. See if it works for you.

I don't know why this method didn't work for me! I tried like 4 accounts, none of them works! This makes me scared! If you do not mind me asking, is your game, Digital or physical?

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Hey Guys,

I've had some luck turning the internet connection off in the account settings. Then luanching the game and starting a game in offline mode. No loading issues, after that I'd turn on the connection again in settings and play for a couple of minutes. Then I'd disconnect from the offline server and login again. It's worked for me the last 2 days. 

Good luck to everyone*

  • Thanks 2

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