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Some of my inventory disappears


niconeko
  • Known Issue

My stock is still normal in July 26th. (UTC/GMT+08:00)

Some of my inventory disappears in July 27th.(UTC/GMT+08:00)

I'm sure no one is stealing my account.

I hope my account will return to normal.

Please help me to solve the problem.

Thanks very much.

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There are 4240 items in the stock  in July 27th.(UTC/GMT+08:00).I forgot the screenshot at that time.

But there are 4239 items in the stock  in July 30th.I have a screenshot.

After I unravelled some items,I found that the missing thing came back.

So I think it should be more than the largest stock.

 

20180730092951.png

client_log.txt


Steps to Reproduce
I didn't do anything.



User Feedback


Sounds like you are running into limits of our inventory system. Don't worry, you won't lose any items, and they haven't been lost. You simply have too many items and the accessing is timing out before completing.

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Can you post your client_log.txt. We'd like to look into your account to see what we can do to improve this.

  • Thanks 1

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5 hours ago, PeterA said:

Can you post your client_log.txt. We'd like to look into your account to see what we can do to improve this.

Thank you for your reply.

I'm sorry. I report this comment. My English is not good.

I am mistaken for a reply to the comment.

My reply became a report.I'm very sorry.

All the items have been returned by dismantling the surplus items in July 30th.

I have 3758 items in my inventory in the Aug 1st.

I don't think items have been lost.And the Item information just is not loaded.

20180801093642.png

20180801093333.png

client_log.txt

Edited by niconeko

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Changed Status to Known Issue

Yeah, this is a known issue unfortunately. Our recommendation currently is to limit the number of items in your inventory.

  • Thanks 1

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On 2018/8/2 at 6:00 AM, PeterA said:

Changed Status to Known Issue

Yeah, this is a known issue unfortunately. Our recommendation currently is to limit the number of items in your inventory.

THX.

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