SweetFry Posted December 28, 2017 Share Posted December 28, 2017 In my package with my deerclops plush I couldn't find a redeem code, I got the deerclops card but it had no code on it and no other cards were in or on the deerclops package Link to comment https://forums.kleientertainment.com/forums/topic/85899-redeem-code-missing/ Share on other sites More sharing options...
Dreamscape18459 Posted December 29, 2017 Share Posted December 29, 2017 Hey. I recently ordered the plushes from the Klei store and found the codes on a separate card for some of the plushes (including Deerclops). Somehow these cards got stuck under the bottom of the box when they folded it for shipping. If you have not looked there deassemble the box and see if it was missed. If it simply isn't there (the cards should never have been placed there in the first place! The packaging is not good!) try contacting the Klei store at indiebox. Don't contact Klei Entertainment employees. (I was able to reply to the shipping email and received a response from Indiebox.) You should be able to contact them here. indiebox@kleientertainment.com Personally in my order the Deerclops code simply didn't work. They sent me a new code (which did work) within a few hours on the next workday which was great. Hopefully your experience gets better as the Klei store unfortunately has some issues. Edit: Here are some more links to Klei shop questions/answers although I don't think you will find them useful. http://support.kleientertainment.com/customer/en/portal/topics/628529-klei-shop/articles https://www.klei.com/klei-shop-questions-order-support Link to comment https://forums.kleientertainment.com/forums/topic/85899-redeem-code-missing/#findComment-988199 Share on other sites More sharing options...
SweetFry Posted December 30, 2017 Author Share Posted December 30, 2017 Thank you this helped me a lot. Link to comment https://forums.kleientertainment.com/forums/topic/85899-redeem-code-missing/#findComment-988563 Share on other sites More sharing options...
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