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The unknown ping is a thing known to many people, I have the same "issue". You can check your ingame ping after logging in using the debug menu that you open with your backspace key though. Afaik noone really knows how to properly fix it. Some people say you have to open some ports, for example from this thread:

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Hey, you should be able to configure your existing router to allow ping requests to come through.

 

To do this you need to forward UDP traffic on port 10999 

 

Long form answer:

 

To find your systems internal ip address, open a command window (cmd) and type ipconfig.  It will return something like this:


Windows IP ConfigurationEthernet adapter Local Area Connection:   Connection-specific DNS Suffix  . : office.kleientertainment.com   Link-local IPv6 Address . . . . . : -----------------------   IPv4 Address. . . . . . . . . . . : 192.168.XX.XX <--- You want this one

Next, go to your router configuration page.  (Try googling the model of your router to find this page / the credentials required to access it).   Look for a tab that says port forwarding.  And forward UDP traffic on port 10999 to your internal ip (192.168. something ).

 

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Since so many servers cannot be pinged, we will likely come up with a better solution in the not-so-distant future.

 

Good luck!

 

It doesn't affect gameplay though, so I don't worry about it personally.

There was also a recent Thread about the same issue:

 

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