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Hi! I'm trying to create a world in Don't Starve Together at my Xbox Series X. I'm trying to do it because I want to play with my friend in local. But when creating the world, an error appears (authentication error; loss of connection to the server; we don't know why this happened).

For information: my location is Russia (but the error appears even if I use a VPN). 

One more interesting fact: sometimes I manage to connect to a public server, but I can't create my own.

Please help me solve the problem.

10 hours ago, Pavel44 said:

Hi! I'm trying to create a world in Don't Starve Together at my Xbox Series X. I'm trying to do it because I want to play with my friend in local. But when creating the world, an error appears (authentication error; loss of connection to the server; we don't know why this happened).

For information: my location is Russia (but the error appears even if I use a VPN). 

One more interesting fact: sometimes I manage to connect to a public server, but I can't create my own street view.

Please help me solve the problem.

Since you're in Russia, there's also the possibility that routing to Klei's servers is unstable. If multiple Russian players are experiencing the same authentication error, it's likely a server connectivity issue that only Klei can address. Checking the official forums or submitting a support ticket with your Xbox logs and the exact error message would be the next step if the basic troubleshooting doesn't resolve it.

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To help you debug I'd try visiting 

https://login.kleientertainment.com/HealthCheck

and

https://items.kleientertainment.com/HealthCheck

in your browser as those are the servers you need to be able to contact in order to play DST. If you're on xbox there's the additional complicating factor that it could be the connection to Microsoft's network from your country as well. Reportedly the firewall situation changes day-to-day and region-to-region so it's not really something we can keep abreast of.

19 hours ago, nome said:

To help you debug I'd try visiting

https://login.kleientertainment.com/HealthCheck

and

https://items.kleientertainment.com/HealthCheck

in your browser as those are the servers you need to be able to contact in order to play DST. If you're on xbox there's the additional complicating factor that it could be the connection to Microsoft's network from your country as well. Reportedly the firewall situation changes day-to-day and region-to-region so it's not really something we can keep abreast of.

Thank you! I'll try to access the web-sites from my XBOX. However, the situation regarding the network is not clear. I am trying to use a VPN and my server is the Netherlands, but there is still no connection to the servers :(

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