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I claimed the reward from the Twitch creator, and while the page was loading in I noticed a text saying that my account got flagged for a deletion and will be deleted in 30 days. When the page has fully loaded, I couldn't see the text anymore.
I want to know if my account is truly flagged for a deletion, and what can I do to prevent it.
If my account got flagged because I redeemed a lot of links in a short amount of time, that is because I only started watching DST streamers a little more than a week ago, and now I have a free time to watch multiple streamers and participate in multiple giveaways, which I had won some, but not all of them.
I can provide my Klei ID if it is necessary to figure out how to prevent my account from being deleted.
I attach the screenshot of what I saw. It only flashes for less than a second, and I had to open the already redeemed links multiple times to even screenshot this image. English is not my native language, but the longest sentence says "Your account has been marked for a deletion and will be deleted irreversibly in 30 days. If you need any additional help, please contact the support".
The thing is that because the message flashes so fast while loading and then doesn't appear anymore after the page finishes loading, I can't click the link for the support. And also, if I haven't been paying attention while redeeming links today, I wouldn't had even been able to know that something is wrong with my account, and then I would have been up to a very nasty surprise 30 or so days later.
Please don't delete my Klei account, I will provide any information necessary to prevent it from being deleted.

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Edited by ShuBiDo0
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  • Developer

We don't mark people's accounts as deleted for them, and undeleting is a self-serve process. You will want to review your account security though to figure out how your account was marked for deletion though - someone else may have access to it.

Update:
While I was sleeping, I received a reply to my email by the other Klei employee who had checked my Klei ID and told me that my account was not flagged for a deletion, and what I likely experienced had been a website bug due to the connection issues.
I still had sent my Klei ID to SunnyEgg, so that they could double check it if they want to, of course.

Edited by ShuBiDo0
Typo
  • GL Happy 1

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