Why my twitch drops gone?

[Xioulaer]

I found this problem when I opened a new game few days ago.
But I DO get the Smite'ning Rod.
What happened?

[Zillvr]

Hello @Xioulaer, welcome to the forums. Based on that screenshot, you were able to claim the drops correctly (check mark under Smite'ning Rod + Smite'ning Rod Portrait). And upon opening DST right after claiming them, the items should appear as gift boxes in the first menu of the game. Did it not appear for you?

Double check: https://accounts.klei.com/account/transactions

The Items should be reflected there with the dates you claimed them.

[Xioulaer]

Hello @Zillvr, thanks for your replay.
I do opened the gift boxes in the menu last month but I didn't checked in the server. I just opened the boxes and close the game.
And I just checked the website u gave me. It didn't show, too.

[Zillvr]

@Xioulaer The Smite'ning Rod + Portrait are not under the Twitch Item Drop since they were given under a new system with Twitch. You could, however set Filter to All Transactions and CTRL + F for "Smite", if it doesn't appear. Scroll to the bottom of the page and go to the next page.

Depending on how long ago you've gotten it, it should be there, if your Twitch Inventory reflects that it's been claimed already.

[Xioulaer]

@Zillvr I did what you tell me but I still can't find it. I have read all 8 pages. Quite weird

 

[Zillvr]

@Xioulaer Does seem odd. So you were able to open the boxes in-game-menu right after you claimed them (on twitch inventory) right? Filter for "CREATE AN ITEM". Is it not there?

Can you double check for this: https://support.klei.com/hc/en-us/articles/360029881271-My-Don-t-Starve-Together-items-are-missing-from-Steam-Inventory

[Xioulaer]

@Zillvr Yes, I did open the boxes in-game-menu. Yes, it isn't there. I didn't hide Steam inventory.

[Zillvr]

In that case, I'm stumped. My final advice for you is to directly contact Klei Support through this link: https://support.klei.com/hc/en-us/requests/new with the following details:

• Game: Don't Starve Together
• Category: Account Help
• Description:
  • Include your Klei User ID Check https://accounts.klei.com/account/info
  • Include your Linked Twitch User ID: Also found in link above

Specify, that you have claimed the Smite'ning Rod + Portrait in your Twitch Inventory when it was available and have also received it in-game when you opened DST before but now the items are gone. Also say that you've checked https://accounts.klei.com/account/transactions and that you've also double checked for https://support.klei.com/hc/en-us/articles/360029881271-My-Don-t-Starve-Together-items-are-missing-from-Steam-Inventory.

Also attach the screenshots you've shared.

From there, hopefully Klei Support can give you better assistance than I can on the matter. Sorry I couldn't help troubleshoot the issue with you.

[Xioulaer]

 @Zillvr  Um...thanks for the help. I just opened the game and received the Smite'ning Rod.
I logged out my Steam and logged in, then I received these when I opened the game.

[Zillvr]

@Xioulaer Oh, that's awesome then. Seems like re-login into steam was the right method. Thanks for sharing what fixed it for you. Have fun! 

[Zillvr]

For anyone that may stumble upon this, another method you might want to try is to re-link your Twitch account.

Refer to the following link for more methods to try and troubleshoot the Twitch Drop Issue:

https://support.klei.com/hc/en-us/articles/360037394452-Earned-Twitch-Drops-are-not-showing-up-in-Don-t-Starve-Together