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About Zillvr

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  1. @DiviVine I'm really stumped on what could be causing this issue for you. With everything else rechecked and double checked, I'm not really sure how to proceed. I am only a forum moderator on here so I have limited know-how with the inner workings of the game behind the scene. Since you already posted this in the bug tracker, the devs will get to it eventually. That is all I can guarantee right now. Terribly sorry. Could you provide a DxDiag? DiviVine, I have a hunch that it could be system related. @SereneSky Sorry to ping you without an proper results, but if you are also experiencing the same thing could you also provide the same if not more details on how it's like on your end with logs and etc. That may help narrow down the the specific cause of the issue if we have more details around it. Have you tried the methods that DiviVine mentioned in the post? If not, I hope you can try it and see if it really is the same issue. Could you also provide a DxDiag? SereneSky , so we can compare it with DiviVine.
  2. Hello @DiviVine, welcome to the forums. Sorry for the late response, and thank you for going through all the details you've tried while trying to fix the issue. Seems like you've really gone through everything I could possibly think of to fix the issue. Except one, but I cannot guarantee that it would fix it for you. Sometimes, when mods have been used, they could really be the possible cause of the issue, I would recommend the following: Close DST Unsubscribe to subscribed mods just to be sure Make sure mods are gone from system, right click DST on Steam Game Library Manage > Browse Local Files Open Mods folder Delete all workshop-### folders OR move to a different location (for safe keeping) Go to Documents\Klei\DoNotStarveTogether\ Rename client_save folder to client_save_original folder. Open DST Some changes made by mods could have had lasting effect on the client_save settings. Hopefully you can quickly test out if you're still having issues. In the mean time, I'll try and think of other possible workarounds.
  3. For anyone that may stumble upon this, another method you might want to try is to re-link your Twitch account. Refer to the following link for more methods to try and troubleshoot the Twitch Drop Issue: https://support.klei.com/hc/en-us/articles/360037394452-Earned-Twitch-Drops-are-not-showing-up-in-Don-t-Starve-Together
  4. @Xioulaer Oh, that's awesome then. Seems like re-login into steam was the right method. Thanks for sharing what fixed it for you. Have fun!
  5. In that case, I'm stumped. My final advice for you is to directly contact Klei Support through this link: https://support.klei.com/hc/en-us/requests/new with the following details: Game: Don't Starve Together Category: Account Help Description: Include your Klei User ID Check https://accounts.klei.com/account/info Include your Linked Twitch User ID: Also found in link above Specify, that you have claimed the Smite'ning Rod + Portrait in your Twitch Inventory when it was available and have also received it in-game when you opened DST before but now the items are gone. Also say that you've checked https://accounts.klei.com/account/transactions and that you've also double checked for https://support.klei.com/hc/en-us/articles/360029881271-My-Don-t-Starve-Together-items-are-missing-from-Steam-Inventory. Also attach the screenshots you've shared. From there, hopefully Klei Support can give you better assistance than I can on the matter. Sorry I couldn't help troubleshoot the issue with you.
  6. @Xioulaer Does seem odd. So you were able to open the boxes in-game-menu right after you claimed them (on twitch inventory) right? Filter for "CREATE AN ITEM". Is it not there? Can you double check for this: https://support.klei.com/hc/en-us/articles/360029881271-My-Don-t-Starve-Together-items-are-missing-from-Steam-Inventory
  7. @Xioulaer The Smite'ning Rod + Portrait are not under the Twitch Item Drop since they were given under a new system with Twitch. You could, however set Filter to All Transactions and CTRL + F for "Smite", if it doesn't appear. Scroll to the bottom of the page and go to the next page. Depending on how long ago you've gotten it, it should be there, if your Twitch Inventory reflects that it's been claimed already.
  8. Hello @Xioulaer, welcome to the forums. Based on that screenshot, you were able to claim the drops correctly (check mark under Smite'ning Rod + Smite'ning Rod Portrait). And upon opening DST right after claiming them, the items should appear as gift boxes in the first menu of the game. Did it not appear for you? Double check: https://accounts.klei.com/account/transactions The Items should be reflected there with the dates you claimed them.
  9. Hello @PlayerOne, welcome to the forums. Normally bug reports like these should be sent to https://forums.kleientertainment.com/klei-bug-tracker/oni/, with the appropriate log files (in this case the dxdiag file and output_log.txt file is most important): DXDiag In order to get a DXDiag on Windows: - Click on your Start button - Press the Windows key + R on your keyboard to access the "Run" window - On the new window, type in dxdiag.exe and press enter; this will open up the DirectX diagnostic tool - Click on the "Save All Information" tab on the diagnostic tool - A "Save As..." window will pop up where you can click on save. It will save your hardware information as a document to your desktop (default). - Close the diagnostic tool and attach the new document to your forum post or support ticket. Oxygen Not Included Save Files There are situations where we may ask you for a copy of your save file. You will be able to find your save file in the documents folder at \Documents\Klei\OxygenNotIncluded\save_files Oxygen Not Included Output Log In order to find your game's output_log.txt file: For Windows, go to file explorer. The file will be located in %appdata%\..\locallow\klei\Oxygen Not Included. Get those files ready and make a report in the Bug Tracker I linked above. Having a look around, have you tried the following: If you have OneNote enabled, try disabling it as it messes with the Documents folder location (where the save files are normal located) Whitelisting the game on your Antivirus Program Disable Steam Cloud (others have reported Steam Cloud as a possible issue) Make sure PC Account has administrator privileges Aside from those possible workarounds, your log files may have more details on how to fix the issue. Just proceed through the Bug Tracker Link: https://forums.kleientertainment.com/klei-bug-tracker/oni/ Don't forget the necessary files. Cheers.
  10. @Mike23Ua In that case also using Default Browser should still work, just set the browser to "Desktop Mode" so you can view Twitch page like on desktop and follow the same steps.
  11. Hello @FurryEskimo, welcome to the forums. With the new way Twitch Drops are implemented now. You have to go to https://www.twitch.tv/drops/inventory to CLAIM your rewards. Be aware that you have to manually CLAIM each reward as you accumulate watch times. Watch time only counts for watching one streamer with Drops Enabled AND for only one Drop at a time. Without claiming the reward first, no watch time is accumulated for the next reward. Refer to: https://support.klei.com/hc/en-us/articles/360058591012-How-to-Claim-Twitch-Item-Drops-Earned-for-Don-t-Starve-Together
  12. Hello @merifry, welcome to the forums. But this is the incorrect location for DST bug reports. This should've been sent to https://forums.kleientertainment.com/klei-bug-tracker/dont-starve-together/. Please make a new report there and also attach a copy of your client_log.txt when you make your report. CLIENT_LOG.TXT FILE You will be able to find Don't Starve Together's client_log.txt file in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt.
  13. Hello @hynonly, welcome to the forums. Can you double check that your Window's OS drive (Usually Drive C) is not full? And since the default guide of starting DST dedicated servers are placed in the Documents folder, that folder is under the Operating System's drive space. I've heard cases of people losing progress because the game has already ran out of space to save the game. Also could be an administrator related thing, are you logged in to an administrator account on your PC/Desktop when you run the server?
  14. Hello @amegalladon, welcome to the forums. Please attach the full copy of your client_log.txt file. CLIENT_LOG.TXT FILE You will be able to find Don't Starve Together's client_log.txt file in your documents folder at Documents\Klei\DoNotStarveTogether\client_log.txt
  15. Sorry everyone for the delay on the update of this Troubleshooting Guide. Hopefully everything is now up to par. @Mike23Ua The Claim Button does exist on the app. You can access it by Click Profile Icon > Drops (Takes you to Inventory) > Click Specific Reward to Claim.