Blackheart93 Posted February 15, 2021 Share Posted February 15, 2021 Hello! So I recently found out that it's possible to transfer Griftlands from Epic to Steam, as explained here: https://support.klei.com/hc/en-us/articles/360044415552-If-I-purchased-Griftlands-on-Epic-Games-Store-how-do-I-get-my-Steam-copy- The problem is, when I go to "My Games" on my Klei account, it says "Temporary error, please retry later". I did retry later but that message is still there, and it's been two days. Is there a larger issue that I'm missing here? Link to comment Share on other sites More sharing options...
Developer korrident Posted February 16, 2021 Developer Share Posted February 16, 2021 Hello Blackheart93, Can you please tell us your Klei User ID? You can find that on https://accounts.klei.com/account/info Based on your feedback, we are going to change the error message to be more explicit. I will need your Klei User ID to be sure but usually, it means we don't have any ownership information for your account. The solution should be to start Griftlands on Epic (you only need to start the game and reach the menu). This is enough for us to know you own the game. And then you can try again to transfer to Steam. Have a good day. Link to comment Share on other sites More sharing options...
Blackheart93 Posted February 16, 2021 Author Share Posted February 16, 2021 Hi! My Klei user ID is KU_84TfurLf But in the meantime the situation changed. Now it says that I do not, in fact, own the game, even though I did load it on Epic and both my Klei and Epic accounts use the same e-mail! This is unfortunate. What can I do? Link to comment Share on other sites More sharing options...
Aueberon Posted February 16, 2021 Share Posted February 16, 2021 1 hour ago, Blackheart93 said: Hi! My Klei user ID is KU_84TfurLf But in the meantime the situation changed. Now it says that I do not, in fact, own the game, even though I did load it on Epic and both my Klei and Epic accounts use the same e-mail! This is unfortunate. What can I do? Having the exact same problem Link to comment Share on other sites More sharing options...
Developer korrident Posted February 17, 2021 Developer Share Posted February 17, 2021 Hi again. We found the bug and will be deploying tomorrow. I will tell you here when it is ready. Thanks for your feedback. Link to comment Share on other sites More sharing options...
Blackheart93 Posted February 17, 2021 Author Share Posted February 17, 2021 That's great to hear. Thank you for your prompt response. Link to comment Share on other sites More sharing options...
Developer korrident Posted February 19, 2021 Developer Share Posted February 19, 2021 It should be fixed now! Can you please: - Start Griftlands on epic. (reach the menu) - Connect on https://accounts.klei.com/ using Epic. - Check if the Griftlands on Epic is seen as "Purchased" in https://accounts.klei.com/account/ownership If it works, please follow the support note to merge your klei steam account and klei epic account. Else, you can post here and I will see what is happening. Thank you for you patience. Link to comment Share on other sites More sharing options...
Aueberon Posted February 19, 2021 Share Posted February 19, 2021 Still not working for me. Followed the instructions above and its still showing up as not owned. Tried starting Griftlands, getting to the menu, exited, let it auto sync and then manually synced. Logged into account and it still shows as "Not Owned". Tried doing the same while the game was running and no change. Link to comment Share on other sites More sharing options...
Blackheart93 Posted February 19, 2021 Author Share Posted February 19, 2021 It isn't working for me either. Now it says that Griftlands is "Not owned" on Epic and "Unknown Status" on Steam. There's a little symbol of Epic on my Klei accunt, so I imagine I am connected to it using Epic... Link to comment Share on other sites More sharing options...
Volband Posted February 19, 2021 Share Posted February 19, 2021 I am having the same issue. It says that the game is not owned on Steam and Epic either, but I've just purchaesed it! I've already logged in, even started a run and stayed loggen in to the game a few minutes. If I go to the Epic Store it clearly states that I already own the game, but my Klei account does not recognize it. Link to comment Share on other sites More sharing options...
Developer korrident Posted February 19, 2021 Developer Share Posted February 19, 2021 Good morning. I see your messages and I will try again to fix it. I checked Blackheart93 account, I see you tried today. And the result of querying Epic platform is you don't own the game. Because there are many players suddently having this problem, I suppose something is wrong in our way to call the service. (it changed recently). I will go back to it and tell you here when to retry. Thanks again. Link to comment Share on other sites More sharing options...
Developer korrident Posted February 19, 2021 Developer Share Posted February 19, 2021 I just pushed another fix. Can you please try once more? Quote Can you please:- Start Griftlands on epic. (reach the menu)- Connect on https://accounts.klei.com/ using Epic.- Check if the Griftlands on Epic is seen as "Purchased" in https://accounts.klei.com/account/ownership Link to comment Share on other sites More sharing options...
Volband Posted February 19, 2021 Share Posted February 19, 2021 It worked for me now, already installing it on Steam. Thank you! Link to comment Share on other sites More sharing options...
Aueberon Posted February 23, 2021 Share Posted February 23, 2021 Worked for me as well, thank you Link to comment Share on other sites More sharing options...
Blackheart93 Posted February 23, 2021 Author Share Posted February 23, 2021 It worked for me too. Thanks a lot! This is some fantastic customer support! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.
Please be aware that the content of this thread may be outdated and no longer applicable.