Blackheart93

I can't transfer Griftlands from Epic to Steam

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Blackheart93    10

Hello!

So I recently found out that it's possible to transfer Griftlands from Epic to Steam, as explained here: https://support.klei.com/hc/en-us/articles/360044415552-If-I-purchased-Griftlands-on-Epic-Games-Store-how-do-I-get-my-Steam-copy-

The problem is, when I go to "My Games" on my Klei account, it says "Temporary error, please retry later". I did retry later but that message is still there, and it's been two days. Is there a larger issue that I'm missing here?

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korrident    3

Hello Blackheart93,

Can you please tell us your Klei User ID?
You can find that on https://accounts.klei.com/account/info

Based on your feedback, we are going to change the error message to be more explicit.
I will need your Klei User ID to be sure but usually, it means we don't have any ownership information for your account.

The solution should be to start Griftlands on Epic (you only need to start the game and reach the menu).
This is enough for us to know you own the game. And then you can try again to transfer to Steam.

Have a good day.
 

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Blackheart93    10

Hi!

My Klei user ID is KU_84TfurLf

But in the meantime the situation changed. Now it says that I do not, in fact, own the game, even though I did load it on Epic and both my Klei and Epic accounts use the same e-mail! This is unfortunate. What can I do?

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Aueberon    0
1 hour ago, Blackheart93 said:

Hi!

My Klei user ID is KU_84TfurLf

But in the meantime the situation changed. Now it says that I do not, in fact, own the game, even though I did load it on Epic and both my Klei and Epic accounts use the same e-mail! This is unfortunate. What can I do?

Having the exact same problem

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korrident    3

It should be fixed now!

Can you please:
- Start Griftlands on epic. (reach the menu)
- Connect on https://accounts.klei.com/ using Epic.
- Check if the Griftlands on Epic is seen as "Purchased" in https://accounts.klei.com/account/ownership

If it works, please follow the support note to merge your klei steam account and klei epic account.
Else, you can post here and I will see what is happening.

Thank you for you patience.

  • Thanks 1

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Aueberon    0

Still not working for me. Followed the instructions above and its still showing up as not owned. Tried starting Griftlands, getting to the menu, exited, let it auto sync and then manually synced. Logged into account and it still shows as "Not Owned". Tried doing the same while the game was running and no change. 

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Blackheart93    10

It isn't working for me either. Now it says that Griftlands is "Not owned" on Epic and "Unknown Status" on Steam. There's a little symbol of Epic on my Klei accunt, so I imagine I am connected to it using Epic...

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Volband    0

I am having the same issue. It says that the game is not owned on Steam and Epic either, but I've just purchaesed it! I've already logged in, even  started a run and stayed loggen in to the game a few minutes. If I go to the Epic Store it clearly states that I already own the game, but my Klei account does not recognize it. :(

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korrident    3

Good morning.
I see your messages and I will try again to fix it.

I checked Blackheart93 account, I see you tried today.
And the result of querying Epic platform is you don't own the game.
Because there are many players suddently having this problem, I suppose something is wrong in our way to call the service. (it changed recently).

I will go back to it and tell you here when to retry.
Thanks again.
 

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