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[Shard] Connection to master failed for slave server


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Hi everyone, 

I'm hosting my dedicated server with Citadel Servers using two instances. I'm facing issues connecting my slave server to the Master server for the creation of the caves. I've raise a ticket with them but it seems like its taking forever for them to get back to me. I'm hoping that someone here could help me out. Is the cluster token the same on both servers? 

I've attached my files below. And also if anyone knows a better company for renting game servers, do let me know.

The error message:

[00:00:17]: ModIndex: Load sequence finished successfully.	
[00:00:17]: Reset() returning
[00:00:17]: [Steam] SteamGameServer_Init(12366, 11019, 12365)
[00:00:17]: [Steam] SteamGameServer_Init success
[00:00:17]: [Shard] Connection to master failed. Waiting to reconnect...
[00:00:18]: Validating portal[2] <-> <nil>[2] (inactive)	
[00:00:18]: Validating portal[3] <-> <nil>[3] (inactive)	
[00:00:18]: Validating portal[6] <-> <nil>[6] (inactive)	
[00:00:18]: Validating portal[7] <-> <nil>[7] (inactive)	
[00:00:18]: Validating portal[4] <-> <nil>[4] (inactive)	
[00:00:18]: Validating portal[9] <-> <nil>[9] (inactive)	
[00:00:18]: Validating portal[1] <-> <nil>[1] (inactive)	
[00:00:18]: Validating portal[10] <-> <nil>[10] (inactive)	
[00:00:18]: Validating portal[8] <-> <nil>[8] (inactive)	
[00:00:18]: Validating portal[5] <-> <nil>[5] (inactive)	
[00:00:18]: Gameserver logged on to Steam, assigned identity steamid:90137898913901578
[00:00:22]: About to start a shard with these settings:
[00:00:22]:   ShardName: Caves
[00:00:22]:   ShardID: 1932912672
[00:00:22]:   ShardRole: SECONDARY
[00:00:22]:   MasterHost: 127.0.0.1
[00:00:22]:   MasterBind: (null)
[00:00:22]:   MasterPort: 10117
[00:00:22]: [Shard] Connecting to master...
[00:00:32]: [Shard] Connection to master failed. Waiting to reconnect...

 

Master Server_cluster.ini Slave Server_cluster.ini Master Server_server.ini Slave Server_server.ini

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