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Did not receive in game currency


Quintus
  • Pending

I bought a small bolt chest on playstation store on my ps4 but did not receive 5500 bolts I bought. After I purchased it I got a email saying the purchase was successful and got charged on my credit card.


Steps to Reproduce

Buy bolts from the PlayStation store 




User Feedback


Hey there,

I am sorry to hear that you are having trouble with a purchase. If you have recently purchased skins or bundles for Don't Starve Together from the in-game shop, and are not able to find the items in-game, here are a number of troubleshooting steps that can help:

1. Did you purchase the Bolt Chest on the SAME PSN account that you use to play Don't Starve Together? Please be aware: purchases of Bolt Chests only apply to the PSN account that the Bolts are purchased on. Because Bolts are consumable, they CANNOT be shared between PSN accounts on the same PlayStation console. Only the PSN account that purchased the Bolts will be able to access them in their in-game account.

2. Have you fully restarted your PlayStation device? Sometimes, when the game doesn’t fully restart, it won’t be able to connect to our item servers properly. To fully restart your PlayStation:
    > Fully exit the game, and fully shut down / power off (not sleep mode) the PlayStation console system;
    > From there, turn on the console again and launch Don't Starve Together;
    > Log in to your Don't Starve Together game account;
    > Check your in-game Shop to see if the Bolts show up now.

3. Could you clarify for us if you purchased this Large Bolt Chest from the in-game shop OR did you purchase the Large Bolts Chest from the PlayStation Store, using a web browser on your phone or a computer?

4. Could you please provide us with a screenshot or picture of the KU_ID displayed in-game for you?
> To find your Klei User ID on PlayStation, launch Don't Starve Together, and in the main menu go to Options > More > take a clear and readable picture/screenshot of the screen including your Klei User ID.

Once we have more information, we can take a further look.

Thank you for understanding and sorry for the inconvenience, have a great day.

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I purchased it from the PlayStation store a week ago, I also did everything you told me and checked everything but nothing works 

IMG_0487.jpeg

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6 hours ago, Quintus said:

I purchased it from the PlayStation store a week ago, I also did everything you told me and checked everything but nothing works 

Our developers have found a solution which might fix the issue for you in our next update for the game, however, it will still be a few weeks until this update goes live.
 
If you would rather not wait, we recommend you to contact Sony and ask for a refund of the purchase, then re-purchase the bolt chests through the in-game store rather than the PSN store.
 
Thank you for your patience, have a great day.

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When is the next update coming because my PlayStation plus expires at August 11th will it be out at that time?

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